National Account Manager

The primary responsibilities of a National Account Manager at Crow Works include identifying, qualifying, and closing new clients through active outreach and effective presentations. This role also focuses on strengthening existing relationships, uncovering client needs, and identifying upsell opportunities. With an emphasis on both top and bottom-line considerations, you will navigate complex sales cycles and conduct regular business reviews to ensure client satisfaction and success.

To qualify for the National Account Manager position at Crow Works, candidates should possess a bachelor's degree or equivalent experience, alongside 2-5 years in account management or sales involving $1 million+ deal sizes. The ideal candidate will exhibit high attention to detail, excellent organizational skills, and a collaborative spirit. Familiarity with CRM and ERP systems is also essential, along with occasional travel to client locations.

Crow Works prioritizes the professional growth of its National Account Manager through competitive compensation packages and ongoing developmental opportunities. Here, we believe in nurturing talent and skills that align with our values, such as collaboration and curiosity. Engagement in team events and wellness incentives is also an integral part of our supportive work environment, promoting both personal and professional growth.

As a National Account Manager at Crow Works, you can expect a competitive base salary complemented by an uncapped commission structure. Our comprehensive benefits package includes medical, dental, and vision coverage, a Health Savings Account with a company match, 401(k) with company match, paid time off, and life and disability insurance, creating a well-rounded compensation experience.

The work environment at Crow Works for the National Account Manager is a blend of flexibility and collaboration. While the position is based in Johnstown, OH, we offer options for remote work. Our team culture emphasizes teamwork, humility, and responsiveness, where every employee is celebrated for their contributions. This dynamic setting fosters productivity and job satisfaction.

When building relationships with new clients, I focus on understanding their unique business goals and challenges. I engage in active listening, ask thoughtful questions to uncover their needs, and tailor my presentations to our value proposition. My goal is always to create a solid foundation of trust and collaboration that can lead to long-term partnerships.

Certainly! In my previous role, I developed a tiered approach to outreach that included personalized emails, follow-up calls, and a series of informative webinars. This strategy not only increased response rates significantly but also positioned me as a knowledgeable resource, making it easier to convert leads into clients.

Handling objections starts with listening carefully to the client's concerns. I validate their feelings and then provide clear, data-backed explanations or alternative solutions. My goal is to turn objections into opportunities for further dialogue, ensuring that clients feel heard and respected, while demonstrating how our offerings can meet their needs.

To manage multiple accounts effectively, I rely on robust CRM and ERP systems to track all interactions and follow-ups. I set reminders for important dates, like contract renewals and quarterly reviews, and prioritize my tasks based on urgency and impact. This structured approach helps me maintain organization and deliver timely service to all clients.

In one instance, I was in discussions with a hospitality client who had specific budget constraints. I took the time to understand their priorities, then adapted my sales pitch to highlight cost-effective solutions from our product line that still met their design needs. By focusing on value rather than just features, I secured the deal.

I proactively gather competitive intelligence by researching industry trends, attending trade shows, and engaging in discussions with peers. I also create comprehensive competitive binders to capture product details, pricing, and their marketing strategies. This preparation enables me to position Crow Works effectively and respond confidently to client inquiries.

Teamwork is vital for a National Account Manager's success. I collaborate closely with cross-functional teams, including product development and marketing, to ensure that our clients receive the best solutions. Open communication and shared objectives foster a sense of unity and drive towards achieving our common goals.

I measure my success quantitatively by tracking key performance indicators such as new client acquisition rates, upselling performance, and revenue growth. Qualitatively, I assess my success by the strength and depth of my client relationships, gathering feedback to ensure their satisfaction and our ongoing partnership.

For upselling existing clients, I focus on understanding their evolving business objectives and introducing relevant products that align with their needs. I conduct regular business reviews to discuss their feedback and showcase new offerings, thereby creating a natural opportunity for upselling while emphasizing value.

Maintaining work-life balance is achieved through effective time management. I prioritize my tasks, set achievable daily goals, and, when necessary, communicate boundaries to clients. I also take advantage of flexible work options, ensuring I allocate time for self-care and family, which ultimately enhances my productivity and focus.