Customer Service - Donor Support Technician - job 3 of 3

Get a free resume review

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

Prepares the autopheresis machine for the pheresis process.
Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
Disconnect the donor when the process is complete.
Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
Alerts Group Leader or Supervisor of donor flow issues.
Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
Understand the policies and procedures associated with hyper immune programs at the center if applicable.
Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
Maintain confidentiality of all personnel, donor and center information.
May be cross-trained in other areas to meet the needs of the business.
Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience
Will perform basic math calculations

Working Conditions

(physical & mental requirements)

Understand, remember and apply oral and/or written instructions
Understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs

Our Benefits

For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Plasma!

Average salary estimate

$40000 / YEARLY (est.)

min

max

$35000K

$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service - Donor Support Technician, CSL

At CSL Plasma in San Antonio, we're looking for a dedicated Customer Service - Donor Support Technician to join our amazing team. In this role, you'll be the backbone of the donor experience, ensuring every aspect of the pheresis process runs smoothly and safely. You'll prepare the autopheresis machine, monitor donors throughout their donation, and respond to any alarms that occur during the process. It’s all about maintaining that critical balance of safety, efficiency, and comfort for our donors. You'll be actively involved in documenting important information with a Personal Digital Assistant (PDA), making sure all donor data is accurately recorded in our electronic systems. We're committed to creating a clean, organized workspace that adheres to all health and safety standards. This role also requires quick thinking and a compassionate approach, as you’ll be monitoring donors for any reactions and alerting the appropriate staff if necessary. If you’re bilingual, all the better! We value the diversity and inclusivity of our workforce, making sure we meet the needs of every donor. Plus, you might find opportunities to cross-train in other areas, which can open up pathways for your career growth. With a high school diploma or equivalent and a bit of experience in medical or health-related roles, you could be a great fit. So, come be a part of our mission at CSL Plasma, where your work truly matters in the lives of those who need it most.

Frequently Asked Questions (FAQs) for Customer Service - Donor Support Technician Role at CSL

What are the primary responsibilities of a Customer Service - Donor Support Technician at CSL Plasma?

As a Customer Service - Donor Support Technician at CSL Plasma, your primary responsibilities include preparing the donor and autopheresis machine for the pheresis process, monitoring donors during the donation, and responding to alarms. You'll also be responsible for disconnecting donors once the process is completed and ensuring all donor data is accurately recorded in our systems. Maintaining a clean environment and following health and safety guidelines is key in this role.