310115 - Operations Manager
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short-term goal of becoming a CVS Store Manager should instead apply for Store Manager in Training openings.
Essential Functions:
1. Management
Lead others and work effectively with store crews
Supervise, assign and direct activities of the store’s crew
Effectively communicate information to store crew and supervisors in an open and timely manner
Support Store Manager with actions plans for operational and service improvement
2. Customer Service
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (greet, offer help, and thank)
Required Qualifications
- Deductive reasoning ability, advanced analytical skills and computer skills.
- Advanced communication skills, leadership, supervision, and influencing skill
- Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise
Preferred Qualifications
- Experience as a retail manager or supervisor
Education
High School diploma or equivalent preferred but not required.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.85 - $31.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 07/16/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Average salary estimate
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At CVS Health, we’re excited to invite passionate individuals to join our team as an Operations Manager in Connecticut. This role is vital to our mission of helping people on their path to better health. As an Operations Manager, you will be part of the Store Management team, working closely with the Store Manager to ensure our store runs smoothly and effectively. Your day-to-day responsibilities will include overseeing store operations, driving performance and sales, and fostering a positive team environment. You’ll lead by example and support our associates, guiding them in customer service excellence and operational strategies. Your keen analytical skills and ability to manage staff will help in maintaining an engaged and efficient team while prioritizing customer satisfaction. From inventory management to employee training, you’ll play an integral part in building loyalty among our customers. The highlight of this opportunity is collaborating with dedicated colleagues who share a commitment to transforming healthcare, making every interaction with our customers meaningful. CVS Health values its employees with competitive pay, benefits, and an inclusive company culture that celebrates diversity. If you're looking to take a pivotal step in your career with a company that cares about its people and its mission, the Operations Manager role at CVS Health is the perfect opportunity for you!
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We help people with their health wherever and whenever they need us. And we do it with heart. Because our passion is our purpose: Bringing our heart to every moment of your health™.
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