Job details

Revenue Operations Manager

Company Description

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook.

Job Description

The Revenue Operations Manager is responsible for evolving the Renewals and Customer Success planning process and operating rhythm to ultimately develop initiatives that improve renewal rates and net retention. Reporting to the Sr. Director of Revenue Operations, this highly visible role will partner closely with the VP of Renewals, VP of Customer Success, the Revenue Operations team, Finance, and others to define the renewals planning process and requisite operating rhythm to foster action-oriented discussion as a part of the broader Go-To-Market strategic planning and operating cadence. This role will also manage the execution of this process to ultimately define the annual goals and strategic priorities and partner with the Analytics team to automate reporting to track relevant KPIs and metrics.

Responsibilities:

Collaborate with the VP of Renewals to develop and own the planning cadence for the Renewals business
Collaborate with the VP of Customer success to develop and own the planning cadence for the Customer Success Manager organization
Design the requisite operating rhythm to track performance compared to goal and drive shifts in strategy throughout the year
Build a framework and supporting analytics for insight into Renewals & CSM teams’ capacity, account assignment, segmentation, etc.
Establish reporting and analytics of key post-sale KPIs such as adoption metrics, implementation and onboarding, and other measures focused on the adopt & renew phases of the customer journey
Actively drive initiatives geared towards improving data & analytics for the Renewals & Customer Success Organizations
Partner with other functions such as HR, Finance, Legal and various other teams at to assist in addressing issues, building plans, and delivering programs
Work with the Finance team regarding compensation plan designs and updates
Drive headcount and budget planning throughout the year

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Qualifications

5+ years of experience in planning roles relating to Renewals, Customer Success, SaaS sales, or other related fields
Broad functional understanding of planning cycles in high-growth business-to-business technology environment
Strong project management skills and drive for ownership and results
Ability to structure and execute complex analyses and synthesize into clear, actionable insights with business impact
Familiar with SFDC and Data visualization tools (e.g., Tableau)
Excellent verbal and written communications skills, including presentation skills to all levels within the organization
Experience managing senior stakeholders within the organization
Ability to multi-task and work in a dynamic, fast-changing entrepreneurial environment
A smart, bold but humble attitude to work collaboratively with CyberArkers across the organization

Additional Information

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The salary range for this position is $99,000 – $124,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.

CyberArk Glassdoor Company Review

4.3

CyberArk DE&I Review

No rating

CEO of CyberArk

Matt Cohen | Udi Mokady

Approve of CEO

Average salary estimate

$111500 / YEARLY (est.)

min

max

$99000K

$124000K

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What You Should Know About Revenue Operations Manager, CyberArk

At CyberArk, the role of Revenue Operations Manager is not just about numbers; it's about enhancing the customer experience through strategic initiatives. Based in beautiful Boston, Massachusetts, this position is all about evolving the Renewals and Customer Success planning process to boost renewal rates and customer retention. You’ll be teaming up closely with leaders like the VP of Renewals and VP of Customer Success, making your mark on the way we engage with our clients. This is a highly visible role that will have you managing meetings that lead to action-oriented discussions, all while aligning with our broader Go-To-Market strategies. In this dynamic position, you will design a rhythm to track performance, analyze key metrics related to customer success, and support various teams, including Finance and HR. If you're innovative and meticulous, this could be the perfect opportunity for you to drive initiatives aimed at refining our data and analytics across the organization. We're looking for someone who not only knows how to structure complex analyses but can also translate those insights into actionable results. With 5+ years in similar planning roles, especially in SaaS or tech, you’ll feel right at home here. Join us in securing identities while enjoying a competitive salary, comprehensive benefits, and a collaborative culture that encourages bold ideas and humble discussions!

Frequently Asked Questions (FAQs) for Revenue Operations Manager Role at CyberArk

What are the main responsibilities of the Revenue Operations Manager at CyberArk?

The Revenue Operations Manager at CyberArk is responsible for enhancing the Renewals and Customer Success planning processes. Key responsibilities include collaborating with the VPs of Renewals and Customer Success to define planning cadences, designing an operating rhythm to track performance, establishing key metrics for post-sale KPIs, and collaborating with various teams to solve issues and deliver programs that align with the company's strategic goals.