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Revenue Strategy & Operations Manager

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

At Dandy, our Sales Team has the opportunity to bring a world-class, revolutionary product into the hands of hundreds of thousands of dentists nationwide. Our sales team is focused on increasing sales funnel conversion and speed, while driving new business that converts into successful, long-term Dandy customers. The Sales Operations arm of our Revenue Operations org serves as a strategic partner to our sales leadership team and plays a crucial role in supporting and advancing their mission.

As a Revenue Strategy & Operations Manager you will have an opportunity partner with a high growth, high velocity sales organization. In this role you will help drive and measure compliance and performance against the sales team’s key performance indicators. You will be a thought partner to a scaling Sales Executive team and ensure we are operating at the highest level through operational excellence. You will ensure process and policy adherence, and partner with the Enablement team to set up sales team members for success. You’ll work closely with operations teams at both ends of the revenue funnel, Marketing & Account Management, to create a seamless customer journey. Lastly, this role will report on team performance results to key stakeholders with insights and recommendations for performance enhancements, and process improvement.

What You’ll Do

  • Report and analyze daily, weekly and monthly key performance metrics across the team, highlighting trends and proactively flagging issues to Sales Leadership

  • Manage Sales Operations deliverables: pipeline reporting, ad-hoc analyses

  • Develop, implement, and maintain standard operating procedures for Salesforce and other systems to ensure the team is keeping up to date on opportunities, tasks and overall activity goals

  • Identify gaps in SOP compliance and KPI performance across Account Executives and work with Sales Management to address

  • Analyze activity data and funnel progression to help optimize the sales motion and uncover any areas of friction or opportunity 

  • Act as internal process expert for the Account Executives on Sales tech stack, including but not limited to Salesforce, Outreach & Gong

  • Take ownership and flex across the sales business to build world-class Sales Operations

  • Work cross-functionally to identify, develop and execute on process improvements 

What We're Looking For

  • 6+ years of experience in Sales Operations, Revenue Operations, or similar analytical & operational roles

  • Track record of continuous process improvement with strategic impact

  • Exceptional communication skills, both verbal and written

  • Comfort in maneuvering cross-functionally with internal teams such as Training, Marketing and Enablement

  • Ability to make independent judgment calls in creating projects, techniques, and evaluation criteria for obtaining results

  • Keen understanding of excellence and the ability to inspire others with passion for quality

  • Intermediate to advanced proficiency with Salesforce. Familiarity with Outreach.io and Gong is a plus

  • Advanced analytical skills in Microsoft Excel, Google Sheets and other similar tools; ability to translate complex data into actionable insights

  • Experience working with BI tools such as Looker, Tableau, PowerBI

  • Highly organized, self-starter who takes initiative and does not let things slip through the cracks.

  • Takes pride in his/her work, always delivers with highest quality

  • Experience with stakeholder management

  • Adaptable and comfortable with change in a dynamic fast-moving environment

Bonus Points For

  • Experience at fast-paced, high-growth companies

  • Experience with high-velocity, fast sales cycle environments, especially SMB

  • Outstanding professional references to share

  • Comfortable in highly complex system environments

  • Relentlessly positive attitude, a strong sense of humor, and the ability to have fun at work

For full time positions, we offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.

Average salary estimate

$100000 / YEARLY (est.)
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$80000K
$120000K

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What You Should Know About Revenue Strategy & Operations Manager, Dandy

Dandy is on an exciting mission to revolutionize the dental industry, and we're looking for a talented Revenue Strategy & Operations Manager to join our dynamic team! At Dandy, we believe in empowering dentists through technology, innovation, and exceptional support. As the Revenue Strategy & Operations Manager, you'll partner with our Sales Team on this journey, helping to drive and measure performance and ensuring our processes are top-notch. Your role will involve analyzing key performance metrics, identifying trends, and providing valuable insights to our Sales Leadership. You'll play a crucial part in managing Sales Operations deliverables and maintaining standard operating procedures for Salesforce and other essential systems. You'll need to be a natural collaborator, working closely with various teams to create a seamless customer experience that delights dentists across the country. If you have a talent for spotting process improvements and enjoy diving into data to uncover actionable insights, this role is perfect for you. With your extensive experience in sales or revenue operations, you'll be right at home among our high-energy sales environment. And let’s not forget about the perks! At Dandy, we value our employees, offering an array of comprehensive benefits to ensure you and your loved ones are taken care of while you do what you do best. Join us, and be part of a team that celebrates authenticity and champions diversity. Together, we will continue to deliver a world-class experience to dental professionals everywhere.

Frequently Asked Questions (FAQs) for Revenue Strategy & Operations Manager Role at Dandy
What are the key responsibilities of a Revenue Strategy & Operations Manager at Dandy?

As a Revenue Strategy & Operations Manager at Dandy, your primary responsibilities include analyzing performance metrics, managing sales operations deliverables, and developing standard operating procedures for sales tools such as Salesforce. You'll act as a process expert for the sales team, identify areas for improvement, and work closely with account executives to enhance the sales process. Your insights will shape operational initiatives aimed at driving success in our sales strategy.

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What qualifications are needed for the Revenue Strategy & Operations Manager position at Dandy?

To be considered for the Revenue Strategy & Operations Manager role at Dandy, candidates should have 6 or more years of experience in sales or revenue operations. A track record of continuous process improvement, exceptional communication skills, and a strong analytical ability are crucial. Proficiency with Salesforce and familiarity with tools like Outreach and Gong will also be beneficial, as well as experience working with BI tools such as Looker or Tableau.

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How does the Revenue Strategy & Operations Manager support the sales team at Dandy?

The Revenue Strategy & Operations Manager at Dandy supports the sales team by serving as a strategic partner to sales leadership, analyzing performance metrics, and ensuring adherence to processes and policies. By identifying opportunities for process improvements and optimizing the sales funnel, you'll empower the sales team to achieve their goals effectively and efficiently.

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What tools and technologies are used by the Revenue Strategy & Operations Manager at Dandy?

In the role of Revenue Strategy & Operations Manager at Dandy, you will be working primarily with Salesforce for managing sales operations. Additionally, familiarity with Outreach, Gong, and other analytical tools like Microsoft Excel and Google Sheets is crucial. Experience in utilizing BI tools such as Looker, Tableau, or PowerBI for data analysis and visualization will also enhance your effectiveness in this position.

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What is the work culture like at Dandy for a Revenue Strategy & Operations Manager?

At Dandy, the work culture for a Revenue Strategy & Operations Manager is dynamic, innovative, and collaborative. We believe in a fast-paced environment that encourages creativity and teamwork. Our commitment to diversity and inclusion means that every voice is valued, and we foster an atmosphere of support and authentic communication. We're passionate about what we do, and we like to have fun along the way!

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Common Interview Questions for Revenue Strategy & Operations Manager
Can you explain your experience with sales operations in your previous roles?

When answering this question, focus on detailing your past roles that involved sales operations, including specific metrics you managed and improvements you implemented. Highlight your understanding of sales processes and how your contributions positively impacted overall performance.

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What strategies have you used to analyze and improve sales performance?

Discuss specific analytical tools you’ve employed and methodologies you’ve utilized to assess sales performance. Describe how you identified weaknesses in the sales process, and what solutions you recommended or implemented that led to measurable improvements.

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How do you prioritize projects when managing multiple sales operations tasks?

You can answer by discussing your approach to time management and prioritization, emphasizing the importance of aligning tasks with overall business objectives. Provide examples of how you've successfully managed competing demands in high-pressure environments.

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What is your experience with Salesforce and other sales technologies?

Elaborate on your proficiency with Salesforce, including any specific features you've utilized for sales operations. If you've used additional tools like Outreach or Gong, mention how these platforms enhanced sales strategies and tracking capabilities in your previous roles.

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Can you describe a time you identified a gap in sales performance metrics? How did you address it?

Use the STAR method (Situation, Task, Action, Result) to describe how you identified a gap, analyzed the situation, and formulated a strategy to address the issue. Highlight any positive outcomes resulting from your actions, such as improved sales conversion rates.

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What are your methods for ensuring compliance with standard operating procedures?

Discuss your approach to instilling a culture of compliance through training, regular audits, and feedback systems. Share anecdotes of how you’ve previously monitored adherence to SOPs and addressed any deviations effectively.

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How do you collaborate with other departments to enhance the sales process?

Talk about your experience working cross-functionally with teams such as Marketing, Account Management, or Training. Highlight successful projects where collaboration led to better alignment and ultimately improved sales outcomes.

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What role do key performance indicators play in your approach to sales operations?

Explain the significance of KPIs in sales operations, referencing specific metrics you have tracked in the past. Provide examples of how you've used KPI data to inform decisions and refine sales strategies.

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How do you handle change within a fast-paced sales environment?

Share your adaptability and how you've navigated transitions in previous roles. Offer examples of how you embraced change, supported your team, and ensured smooth operations despite shifts in strategy or focus.

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What excites you about working for Dandy as the Revenue Strategy & Operations Manager?

Express your enthusiasm for Dandy's mission of transforming the dental industry through technology. Share specific aspects of the company's culture and the responsibilities of the role that resonate with your professional aspirations.

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DATE POSTED
January 23, 2025

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