Renewals Manager

What You'll DoThe new Customer Experience Renewal Manager (RM) role is a highly visible, strategic position to empower key customers to continue to transform their business and meet their objectives through Cisco solutions.You will be accountable for owning and implementing a portfolio of renewal contracts of Cisco products and services across an assigned customer account. RM's work with customers, partners and across Cisco teams to develop an integrated, deep view of customer requirements and objectives and define a strategy to drive renewals to timely closure, as well as minimize renewals risk and financial attrition. You will bring a strong knowledge of negotiation strategies and orchestrates cross-functional resources across the company and with partners to provide a unified path to secure every renewal.Key responsibilities and activities include:• Develop a knowledge base of end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts.• Learn customer’s industry/business.• Aware of Cisco's technology and what differentiates our products from competitors. Mentorship required on a regular basis.• Implements renewal contracts for services• Builds quotes, review contract terms, negotiation pricing, identify up-sell opportunities and handle objections.• Monitors quote creation progress to mitigate contract closure risks.• Conduct analysis and provides recommendations to the maximum value.• Conduct process management and financial assessments to support renewals process.• Supports Account Manager in negotiations to drive integrity of the renewal portion of the agreement.• Monitor and reports state of customer relationships, pipeline, forecasts and new prospects.• Assist Renewals team with ad hoc requests to meet customer need.• Initiates the start of cross-functional relationships with Sales, BD and OperationsWho You'll Work WithThis role resides in the Customer Experience organization, one of Cisco’s fastest-growing teams that deliver profitable growth throughout the customer lifecycle with a series of selling motions to drive higher value and efficient experience from Cisco solutions.Who You Are• You'll be expected to have 3+ years of sales (quota carrying) experience in the IT industry or equivalent industries.• You analyze the customer environment, industry, market impact and Cisco footprint.• You can implement policies for forecasting, data quality and accuracy.• You'll build an understanding of Customer and Partners procurement processes.• You will gain experience with CRM tools i.e. SFDC.• You'll develop basic consultative selling skills.• You love implementing win-back strategies for inactive customers.• Strong communication skills, both written & spoken• If you are looking for hands-on involvement in crafting the strategic direction of Cisco and Customer Experience, we have a place for you.We Are Cisco#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCiscoMessage to applicants applying to work in the U.S. and/or Canada:When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:.75% of incentive target for each 1% of revenue attainment up to 50% of quota;1.5% of incentive target for each 1% of attainment between 50% and 75%;1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.