Job details

Optical Logistics & Quality Assurance Associate

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Decot, a leader in the shooting eyewear industry, is seeking an Optical Logistics & Quality Assurance Associate to join our tight knit team. At Decot, we are committed to providing our customers with the highest quality products and exceptional service tailored to their unique sports vision needs. As an Optical Logistics Associate, you will play a vital role in our company's success by utilizing your expertise to assist customers in selecting the perfect eyewear and ensuring that their sports vision is prioritized. You will also be responsible for final inspection and shipping out customer orders. You will work in a casual and supportive environment where you will have the opportunity to enhance your skills and make a positive impact on the sports shooting community by promoting eye health and wellness.

We value our employees and strive to create a workplace that fosters growth and development. Decot is a manufacturer of handmade shooting glasses, made right here in the USA since 1949. Our laidback work environment that's Monday - Friday 6:30-3:30. No nights or weekends! Full paid benefits (UHC Gold plan), dental, 401k matching, up to 5 weeks PTO and 10 holidays a year. $17-19/hr DOE plus yearly bonus based on year end profit.

Duties:

This position is a hybrid position. Your primary duties will be to inspect and insure accuracy of all customer orders leaving the facility. This includes manually verifying the order taken match's the order input and the product pulled. You will verify addresses for accuracy and make any updates to errors or omissions. Inspecting, prepping, cleaning, and boxing glasses before shipment and insuring they meet our quality standards before shipping to the customer. You will also be spending time taking sales orders over the phone when you are not processing glasses for shipment. Customers service, attention to detail, and a strong eyewear background will make you very successful in this role. Familiarity with different lens styles, options, lens materials etc. Troubleshoot customer issues as they arise. Maintain a professional and friendly demeanor while interacting with patients and colleagues. Demonstrate flexibility and a willingness to learn. Provide exceptional customer service by assisting clients in selecting eyewear that meets their visual and lifestyle needs. Explain lens options and features, including the benefits of various coatings, tints, and types of lenses to clients. Maintain accurate records of customer orders and prescription information in compliance with privacy guidelines.

Minimum of 2 years of experience working as an optician.

Strong knowledge of optical products and lens materials
Excellent interpersonal and communication skills, with a customer-centric approach.
Proficient with optical equipment and tools, including lensometers and frame adjustment devices.
Detail-oriented with strong organizational skills and the ability to maintain precise records.
Ability to use multiline phone system and email.
Computers skills a must.
Prior shipping or logistics skills a big plus but will train the right candidate.

Full Paid Health Insurance
401(k) Matching
Dental
Employee Discount
Up to 5 Weeks Paid Time Off
10 paid holidays a year

Average salary estimate

$37480 / YEARLY (est.)

min

max

$35440K

$39520K

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What You Should Know About Optical Logistics & Quality Assurance Associate, Decot Hywyd Sport Glasses

Decot is on the lookout for an enthusiastic Optical Logistics & Quality Assurance Associate to join our vibrant team! As a leading name in the shooting eyewear industry, we pride ourselves on providing our customers with exceptional products and services tailored to their unique sports vision needs. In this hybrid role, you’ll be at the forefront of ensuring our customers receive the perfect eyewear by meticulously inspecting and verifying all outgoing orders. This means you'll play a key part in the customer journey, from assisting them over the phone with their sales orders to checking that each pair of glasses meets our high-quality standards before shipment. With a laidback Monday to Friday work schedule from 6:30 am to 3:30 pm, you’ll enjoy a friendly work environment that emphasizes personal and professional growth. At Decot, we value our employees and offer a comprehensive benefits package, including health insurance, dental coverage, 401(k) matching, and up to five weeks of paid time off along with other perks. If you have a passion for eyewear and a knack for customer service, this could be the perfect opportunity for you to make a positive impact in the sports shooting community while developing your skills in logistics and quality assurance.

Frequently Asked Questions (FAQs) for Optical Logistics & Quality Assurance Associate Role at Decot Hywyd Sport Glasses

What are the main responsibilities of the Optical Logistics & Quality Assurance Associate at Decot?

The Optical Logistics & Quality Assurance Associate at Decot is primarily responsible for inspecting and ensuring the accuracy of customer orders. This includes verifying that orders taken match the information inputted, prepping, cleaning, and boxing glasses for shipment, as well as troubleshooting any customer issues that arise. The associate also assists customers with sales orders over the phone while maintaining precise records of all orders and prescription information.