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Optical Logistics & Quality Assurance Associate

Decot, a leader in the shooting eyewear industry, is seeking an Optical Logistics & Quality Assurance Associate to join our tight knit team. At Decot, we are committed to providing our customers with the highest quality products and exceptional service tailored to their unique sports vision needs. As an Optical Logistics Associate, you will play a vital role in our company's success by utilizing your expertise to assist customers in selecting the perfect eyewear and ensuring that their sports vision is prioritized. You will also be responsible for final inspection and shipping out customer orders. You will work in a casual and supportive environment where you will have the opportunity to enhance your skills and make a positive impact on the sports shooting community by promoting eye health and wellness.

We value our employees and strive to create a workplace that fosters growth and development. Decot is a manufacturer of handmade shooting glasses, made right here in the USA since 1949. Our laidback work environment that's Monday - Friday 6:30-3:30. No nights or weekends! Full paid benefits (UHC Gold plan), dental, 401k matching, up to 5 weeks PTO and 10 holidays a year. $17-19/hr DOE plus yearly bonus based on year end profit.

Duties:

This position is a hybrid position. Your primary duties will be to inspect and insure accuracy of all customer orders leaving the facility. This includes manually verifying the order taken match's the order input and the product pulled. You will verify addresses for accuracy and make any updates to errors or omissions. Inspecting, prepping, cleaning, and boxing glasses before shipment and insuring they meet our quality standards before shipping to the customer. You will also be spending time taking sales orders over the phone when you are not processing glasses for shipment. Customers service, attention to detail, and a strong eyewear background will make you very successful in this role. Familiarity with different lens styles, options, lens materials etc. Troubleshoot customer issues as they arise. Maintain a professional and friendly demeanor while interacting with patients and colleagues. Demonstrate flexibility and a willingness to learn. Provide exceptional customer service by assisting clients in selecting eyewear that meets their visual and lifestyle needs. Explain lens options and features, including the benefits of various coatings, tints, and types of lenses to clients. Maintain accurate records of customer orders and prescription information in compliance with privacy guidelines.

Minimum of 2 years of experience working as an optician.

  • Strong knowledge of optical products and lens materials
  • Excellent interpersonal and communication skills, with a customer-centric approach.
  • Proficient with optical equipment and tools, including lensometers and frame adjustment devices.
  • Detail-oriented with strong organizational skills and the ability to maintain precise records.
  • Ability to use multiline phone system and email.
  • Computers skills a must.
  • Prior shipping or logistics skills a big plus but will train the right candidate.
  • Full Paid Health Insurance
  • 401(k) Matching
  • Dental
  • Employee Discount
  • Up to 5 Weeks Paid Time Off
  • 10 paid holidays a year

Average salary estimate

$37480 / YEARLY (est.)
min
max
$35440K
$39520K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Optical Logistics & Quality Assurance Associate, Decot Hywyd Sport Glasses

Decot is on the lookout for an enthusiastic Optical Logistics & Quality Assurance Associate to join our vibrant team! As a leading name in the shooting eyewear industry, we pride ourselves on providing our customers with exceptional products and services tailored to their unique sports vision needs. In this hybrid role, you’ll be at the forefront of ensuring our customers receive the perfect eyewear by meticulously inspecting and verifying all outgoing orders. This means you'll play a key part in the customer journey, from assisting them over the phone with their sales orders to checking that each pair of glasses meets our high-quality standards before shipment. With a laidback Monday to Friday work schedule from 6:30 am to 3:30 pm, you’ll enjoy a friendly work environment that emphasizes personal and professional growth. At Decot, we value our employees and offer a comprehensive benefits package, including health insurance, dental coverage, 401(k) matching, and up to five weeks of paid time off along with other perks. If you have a passion for eyewear and a knack for customer service, this could be the perfect opportunity for you to make a positive impact in the sports shooting community while developing your skills in logistics and quality assurance.

Frequently Asked Questions (FAQs) for Optical Logistics & Quality Assurance Associate Role at Decot Hywyd Sport Glasses
What are the main responsibilities of the Optical Logistics & Quality Assurance Associate at Decot?

The Optical Logistics & Quality Assurance Associate at Decot is primarily responsible for inspecting and ensuring the accuracy of customer orders. This includes verifying that orders taken match the information inputted, prepping, cleaning, and boxing glasses for shipment, as well as troubleshooting any customer issues that arise. The associate also assists customers with sales orders over the phone while maintaining precise records of all orders and prescription information.

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What qualifications do I need to apply for the Optical Logistics & Quality Assurance Associate position at Decot?

To be considered for the Optical Logistics & Quality Assurance Associate position at Decot, applicants need a minimum of two years of experience in the optical field, along with strong knowledge of optical products and lens materials. Excellent communication and customer service skills, along with a detail-oriented mindset, are essential. Familiarity with optical equipment and prior logistics experience will also set candidates apart, although Decot is willing to train the right individual.

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What is the work schedule for the Optical Logistics & Quality Assurance Associate at Decot?

The Optical Logistics & Quality Assurance Associate position at Decot offers a pleasant work-life balance with a schedule of Monday to Friday from 6:30 am to 3:30 pm. This means no nights or weekends, allowing you to enjoy your personal time while making a significant impact during the workday.

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What benefits does Decot offer to Optical Logistics & Quality Assurance Associates?

At Decot, Optical Logistics & Quality Assurance Associates receive a comprehensive benefits package that includes full paid health insurance (UHC Gold plan), dental coverage, 401(k) matching, up to five weeks of paid time off, ten paid holidays a year, and employee discounts. These benefits are designed to support your health and work-life balance.

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How does Decot support the growth and development of its Optical Logistics & Quality Assurance Associates?

Decot is committed to fostering a supportive workplace where growth and professional development are encouraged. As an Optical Logistics & Quality Assurance Associate, you will have opportunities to enhance your skills within a friendly environment, participate in training programs, and promote eye health and wellness within the sports shooting community.

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Common Interview Questions for Optical Logistics & Quality Assurance Associate
What attracted you to the Optical Logistics & Quality Assurance Associate position at Decot?

An effective way to answer this question is to highlight your passion for eyewear and customer service, as well as your desire to work in an innovative company known for quality. Mention how Decot’s values align with your personal and professional goals.

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How do you ensure accuracy when inspecting customer orders?

To answer this effectively, discuss your attention to detail and any systematic approaches you use, such as double-checking orders, utilizing checklists, and maintaining organized records to mitigate errors.

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Can you describe your experience with customer service in the optical field?

Share specific examples from your previous roles, illustrating how you assisted customers in choosing eyewear and resolving any issues. Focus on your ability to communicate clearly and empathetically.

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What optical equipment are you familiar with?

Be specific about your experience with tools such as lensometers and frame adjustment devices. Highlight your comfort level and proficiency in using these tools to assess eyewear accurately.

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How would you handle a situation where a customer is unhappy with their order?

Describe your approach to resolving conflicts calmly and professionally. Emphasize your commitment to customer satisfaction and how you would consider their feedback valuable to improve future services.

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What do you know about lens coatings and tints?

Explain your knowledge of various lens coatings and tints, including their purposes, such as UV protection, anti-reflective properties, and how they enhance visual experience. Demonstrating expertise will showcase your qualifications.

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How do you keep track of customer orders and prescriptions?

Discuss your organizational skills, emphasizing the software or systems you have used in the past to maintain accurate records. Mention the importance of confidentiality and compliance with privacy guidelines.

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What did you learn from your previous logistics roles that will help you at Decot?

Draw on specific experiences related to logistics such as inventory management, shipping processes, and how you successfully ensured order accuracy. Relate these to the responsibilities at Decot.

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How do you prioritize tasks on a busy day?

Describe your time management strategies, such as creating to-do lists, prioritizing urgent tasks, and maintaining flexibility to shift focus when necessary. This shows your capacity to thrive in a dynamic environment.

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Why do you think quality assurance is important in the optical industry?

Articulate your understanding of the impact that quality assurance has on customer satisfaction and brand reputation in the optical industry. Explain how it contributes to ensuring that customers have the best visual experience.

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Decot Glasses are made for all non-contact sports that require accurate sports vision, including clay target shooting sports, rifle and pistol shooting, hunting, billiards, archery, fishing, golf, and are also great for everyday wear. Co-owners ...

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Full-time, hybrid
DATE POSTED
March 8, 2025

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