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Learning & Development Consultant

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

L&D Consultants are customer-facing subject matter experts on all things Deel Engage. They support and consult clients on Deel Engage-related topics such as performance management, learning management, and career development. They help clients define processes tailored to their needs and implement them on Deel. L&D Consultants primarily focus on implementation but can support clients throughout the entire customer lifecycle, from onboarding to offboarding. 

What you'll do at Deel

  • Consult clients on performance management, learning management, and career development processes 

  • Assist new customers with onboarding and ensure successful deployment within their first 30-60 days using Deel Engage

  • Build deep and trusting relationships with clients by identifying their pain points, providing solutions and best practices, and recognizing opportunities for growth

  • Provide prompt and efficient support to clients, addressing a wide range of questions from technical issues to L&D-related inquiries. 

  • Become an expert user of Deel Engage to train customers and provide credible guidance on features and functionality

  • Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience

Some key qualifications

  • Strong understanding of L&D processes, policies, and best practices

  • Customer-obsessed relationship builder committed to customer service who remains calm and collected when facing crises or criticism

  • Excellent verbal and written communication skills in English

  • Proficient in modern software applications with a passion for technology, capable of effectively explaining and training clients and colleagues

  • Solid analytical foundation with the ability to manipulate and synthesize data

Bonus points if you

  • Have a background in learning or educational sciences

  • Have experience working in an HR or L&D team

  • Have experience working at a high-growth start-up or scale-up

  • Have experience working with clients and team members from multiple countries and across multiple time zones

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

  • Provided computer equipment tailored to your role

  • Stock grant opportunities dependent on your role, employment status and location

  • Additional perks and benefits based on your employment status and country

  • The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.

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What You Should Know About Learning & Development Consultant, Deel

Join Deel as a Learning & Development Consultant and become part of a dynamic team dedicated to breaking down hiring barriers across the globe! At Deel, we believe that exceptional talent can come from anywhere, and it’s our mission to connect businesses with the best talent worldwide. As a Learning & Development Consultant, you’ll be a customer-facing expert, helping clients navigate the Deel Engage platform for performance management and career development. Your role will involve consulting with clients to tailor processes that meet their unique needs, ensuring seamless onboarding within the first 30-60 days. You’ll build strong relationships with clients by addressing their challenges, providing tailored solutions, and sharing best practices. Additionally, you’ll partner with internal teams to facilitate the best possible outcomes for our customers. We’re looking for someone with a solid understanding of L&D best practices, excellent communication skills, and a customer-centric approach. If you have experience in HR or have worked with diverse teams across different time zones, you're a perfect fit! Enjoy the flexibility of remote work alongside competitive rewards and perks! If you’re passionate about fostering a global economy and connecting talent with opportunity, we invite you to be part of our exciting journey at Deel!

Frequently Asked Questions (FAQs) for Learning & Development Consultant Role at Deel
What are the responsibilities of a Learning & Development Consultant at Deel?

As a Learning & Development Consultant at Deel, your main responsibilities include consulting clients on performance management and career development, assisting new customers with their onboarding process, and providing ongoing support throughout the customer lifecycle. You'll also have the opportunity to build deep relationships with clients, helping them overcome challenges and implement tailored processes using our Deel Engage platform.

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What qualifications are needed for the Learning & Development Consultant position at Deel?

To qualify for the Learning & Development Consultant role at Deel, candidates should possess a strong understanding of L&D processes and best practices, along with excellent verbal and written communication skills in English. Experience in HR or educational sciences and a customer-centric mindset are also crucial. Familiarity with modern software applications and a comfort level with data analytics will be advantageous.

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What kind of support do Learning & Development Consultants provide to clients at Deel?

Learning & Development Consultants at Deel provide a range of support to clients, from addressing technical inquiries to offering guidance on best practices for performance management and learning pathways. This support is crucial during the onboarding phase and throughout the entire customer relationship, ensuring clients achieve their goals while using the Deel Engage platform.

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Is remote work available for the Learning & Development Consultant position at Deel?

Yes! The Learning & Development Consultant role at Deel offers the flexibility of remote work. You will have access to tools and resources that support your work, allowing you to be effective from anywhere while collaborating with international teams.

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How does Deel support the career development of Learning & Development Consultants?

Deel is committed to the professional growth of its Learning & Development Consultants by providing opportunities for continuous learning and skill enhancement. You'll have access to valuable resources, workshops, and training sessions to help you excel in your role and advance your career within the company.

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Common Interview Questions for Learning & Development Consultant
What strategies would you use to build relationships with clients at Deel?

To build relationships with clients, I would focus on understanding their specific needs and challenges through active listening and regular check-ins. By providing tailored solutions and consistent support, I can develop a trusting partnership that fosters open communication and collaboration.

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Can you describe your experience with performance management systems?

In my previous roles, I have actively worked with various performance management systems, analyzing their functionality and helping implement best practices for performance reviews, feedback, and employee development. I believe understanding the intricacies of these systems is key to supporting clients effectively.

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How would you handle a client who is unsatisfied with the onboarding process?

I would first listen empathetically to the client's concerns and acknowledge their feelings. Next, I would assess the situation to identify specific pain points and work collaboratively with the client to develop tailored solutions that address their needs, ensuring they feel supported and valued throughout the process.

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What software tools are you proficient in that would help you in this role?

I am proficient in various learning management systems, data analysis tools, and customer relationship management platforms. My experience with these software applications enables me to train clients effectively and streamline processes to enhance their experience with the Deel Engage platform.

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How do you stay updated on learning and development best practices?

I stay updated on learning and development best practices by actively participating in webinars, attending industry conferences, and following thought leaders in the field. I also seek out continuous learning opportunities, whether through formal training or self-directed study, to enhance my skills and knowledge.

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Why do you want to work for Deel as a Learning & Development Consultant?

I am excited about the opportunity to contribute to a company that values inclusivity and innovation in the hiring process. Deel's mission to break down hiring barriers aligns with my passion for connecting talent with opportunity, and I believe the Learning & Development Consultant role allows me to make a meaningful impact.

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Describe a time when you successfully implemented a training program.

In my previous role, I identified a training gap among employees in the performance management process. I developed a comprehensive training program that included workshops and informal learning resources. The program led to a significant improvement in employee feedback and performance review completion rates.

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What metrics would you use to measure the success of L&D initiatives?

To measure the success of L&D initiatives, I would look at metrics such as participant engagement, knowledge retention, employee satisfaction, and performance outcomes post-training. Additionally, I would gather feedback from participants and stakeholders to identify areas for improvement.

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How would you approach training a client on the Deel Engage platform?

I would approach training a client on the Deel Engage platform by first assessing their familiarity and comfort level with technology. I would then provide a structured training session that includes hands-on experiences, visuals, and Q&A opportunities to ensure they feel confident using the platform.

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What is your approach to addressing diverse learning styles during training?

My approach to addressing diverse learning styles is to incorporate a variety of teaching methods, such as visuals, discussions, hands-on activities, and digital resources. By accommodating different learning preferences, I can ensure that all participants feel included and can effectively absorb the material.

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Deel is an American payroll and compliance provider founded in 2019 by Alex Bouaziz, Shuo Wang, and Ofer Simon. The company is based in San Francisco, California and has reported having 2,000 employees in January 2023.

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CULTURE VALUES
Inclusive & Diverse
Collaboration over Competition
Fast-Paced
Growth & Learning
Empathetic
FUNDING
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Full-time, remote
DATE POSTED
December 11, 2024

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