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SUPERVISORY INVESTIGATOR

Cashier Job Overview: Provides prompt and friendly service to customers and assist them when necessary. Operates a cash register and all the duties which correspond to this activity. Job Responsibilities and Accountabilities: · Provides prompt, efficient, and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.· Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.· Operates cash register accurately and scans all product.· Redeems promotional coupons, food stamps, WIC checks, rain checks, receives cash, checks, EFT transactions, in-store charges and figures discounts, as well as counts back change, issues receipts and Catalina coupons.· Places merchandise in cart in a neat, organized fashion. Assists courtesy personnel as needed.· Answers customer questions and concerns and follows-up with appropriate personnel.· Understands and follows local, state, and company policies on sales of tobacco and liquor.· Ensures compliance with local, state, and federal guidelines regarding WIC and food stamps.· Required to know value, look-up numbers, department numbers, and features of items for which money is received.· Stocks, faces and rotates merchandise, cleans shelves, understands shelf tags, knows location of merchandise in the store and also in the back room, and if available, takes customers to an item.· Reviews weekly store ad to note price changes and sale items.· Keeps register area clean and adheres to “5S” standards, ensures adequate supplies are ready and available, and helps maintain the store appearance.Job Requirements:· Must be able to carry out detailed but uninvolved written or verbal instructions, deal with a few concrete variables.· Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages.· Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.· Visual requirements include vision from less than 20 inches to more than 20 feet with depth perception, and field of vision.· Must be able to work shifts varying in length and time, including nights, weekends, and holidays.· Good judgment is required for this position as there may be times when direct supervision may not be immediately available.At Shoppers, we believe that diversity and inclusion are essential to our success as an organization, and we strive to create a work environment that fosters respect, fairness, and equal opportunities for all employees.We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation, gender, gender expression, or gender identity), national origin, ancestry, physical or mental disability, medical condition, age, physical or mental disability, marital status, veteran or military status, or any other characteristic protected by applicable laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotions, job assignments, training, compensation, benefits, and other conditions of employment.Shoppers will not tolerate unlawful discrimination or harassment of associates by anyone, including any manager, supervisor, co-worker, contractor, customer, supplier, vendor, or visitor.
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What You Should Know About SUPERVISORY INVESTIGATOR, Defense Information Systems Agency

Are you ready to step into an exciting role as a Supervisory Investigator at Shoppers in Fort Meade, MD? In this position, you'll have the opportunity to lead a team while overseeing critical operational aspects that ensure our store runs smoothly and efficiently. Your days will be filled with engaging customer interactions, where you'll provide friendly service, manage cash register operations, and address customer inquiries with grace and patience. You'll be an essential go-to person for both customers and staff, making sure that everyone is treated like the most important person in the store. Leadership skills will shine as you guide your team in adhering to local, state, and federal policies, all while creating a warm and welcoming shopping environment. As you maneuver through the day-to-day operations—from stock management and cleanliness to effectively using promotion coupons—you'll bring organization to the chaos and a smile to every customer face. Collaborating with various departments and ensuring compliance will make you a vital member of our team, contributing significantly to Shoppers' mission of diversity, respect, and integrity in the workplace. If you're passionate about customer service and enjoy working in a dynamic setting, we invite you to be part of our team where you can grow and make a difference!

Frequently Asked Questions (FAQs) for SUPERVISORY INVESTIGATOR Role at Defense Information Systems Agency
What are the responsibilities of a Supervisory Investigator at Shoppers?

As a Supervisory Investigator at Shoppers, your responsibilities will include providing exceptional customer service, managing cash register operations, ensuring compliance with company policies, and leading a team to maintain a welcoming environment. You'll be tasked with addressing customer inquiries, overseeing compliance with local, state, and federal guidelines, and maintaining store cleanliness and organization to ensure a positive shopping experience.

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What qualifications do I need to apply for the Supervisory Investigator position at Shoppers?

To apply for the Supervisory Investigator position at Shoppers, candidates should have a strong ability to carry out detailed instructions, perform arithmetic calculations, understand merchandise features, and follow verbal and written instructions. Previous experience in a supervisory role or retail environment is beneficial, along with adaptability to work flexible shifts that may include nights, weekends, and holidays.

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How does Shoppers support diversity in its hiring for the Supervisory Investigator role?

Shoppers is committed to creating a diverse and inclusive workplace. When hiring for the Supervisory Investigator role, the company embraces individuals from various backgrounds without discrimination. This commitment extends to all aspects of employment, ensuring equal opportunities for growth and development within the organization, promoting respect, fairness, and inclusion.

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What skills are important for a successful Supervisory Investigator at Shoppers?

Success as a Supervisory Investigator at Shoppers hinges on strong customer service skills, effective communication, leadership abilities, good judgement, and an understanding of retail compliance regulations. Additionally, familiarity with cash handling procedures and excellent organization skills contribute greatly to thriving in this role.

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What is the work environment like for a Supervisory Investigator at Shoppers?

The work environment for a Supervisory Investigator at Shoppers is fast-paced, dynamic, and customer-focused. You'll collaborate closely with your team, interact with a diverse customer base, and take charge of vital store operations. Shoppers fosters a supportive atmosphere that emphasizes teamwork and mutual respect, creating a fulfilling work experience.

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Common Interview Questions for SUPERVISORY INVESTIGATOR
What experience do you have with supervising a team?

Discuss your previous supervisory roles and highlight specific examples where you effectively led a team to achieve goals, improved customer satisfaction, or resolved conflicts. Use metrics where possible to show your impact.

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How do you handle difficult customer situations?

Share a specific situation where you resolved a challenging customer issue. Highlight your approach to staying calm, listening actively, and finding a resolution that made the customer feel valued and heard.

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Can you give an example of how you ensure compliance with store policies?

Provide an example where you enforced a policy or guideline effectively, perhaps during a busy time. Discuss your understanding of the importance of compliance and how it contributes to a safe and enjoyable shopping experience for customers.

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How do you prioritize tasks in a busy retail environment?

Discuss your method for assessing tasks by urgency and importance. Mention how you adjust priorities based on customer needs during peak hours while keeping an eye on long-term goals.

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What strategies do you implement for team motivation?

Talk about your approach to motivating team members, such as setting clear goals, offering recognition, or implementing team-building activities. Share success stories where your leadership led to improved morale.

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How would you maintain a clean and organized register area?

Explain your routine for keeping the register area tidy, such as regular checks during downtime and encouraging team members to maintain cleanliness throughout the day.

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What do you believe is the key to great customer service?

Share your philosophy on customer service, emphasizing the importance of empathy, active listening, and striving to exceed customer expectations.

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How do you approach training new employees?

Discuss how you create a welcoming environment for new employees. Explain your training method, including setting clear expectations, hands-on demonstrations, and regular check-ins to ensure confidence in their role.

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What is your experience with cash handling and register operation?

Talk about your experience with cash handling, including your attention to detail during transactions, balancing cash drawers, and resolving discrepancies. Mention any systems or technologies you have used.

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Why do you want to work as a Supervisory Investigator at Shoppers?

Express your enthusiasm for the company’s values and commitment to customer service. Highlight what excites you about the role and how you envision contributing to the team's success.

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As the DOD's IT combat support agency, we provide, operate and assure command and control, information sharing capabilities and a globally accessible enterprise information infrastructure to joint warfighters, national level leaders and other miss...

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Full-time, on-site
DATE POSTED
December 11, 2024

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