Mobility Administrator

As a Mobility Administrator at DNI/Creative IT Solutions, your responsibilities will include the installation, configuration, and maintenance of Mobile Device Management (MDM) tools, managing MDM device accounts, and supporting various service MDM applications. You’ll also customize roles and permissions for server access, develop software configuration packages, and monitor system activity using enterprise-level MDM monitoring software. Ensuring system integrity and troubleshooting issues are crucial parts of your day-to-day work.

To apply for the Mobility Administrator position at DNI/Creative IT Solutions, candidates must possess a minimum of 3 years of experience in server administration, systems support, or mobile device troubleshooting. Additionally, an active Secret security clearance and a Security+ certification are required. Exceptional verbal and written communication skills, along with strong customer service abilities, will also set you apart in this role.

Experience in server administration, mobile device management, and desktop support is highly beneficial for the Mobility Administrator role at DNI/Creative IT Solutions. Knowledge of MDM tools like MobileIron and BlackBerry Unified Endpoint Management will enhance your application. Familiarity with enterprise monitoring software and troubleshooting technical issues will also be crucial for your success in optimizing MDM systems.

As a Mobility Administrator at DNI/Creative IT Solutions, you will work on large-scale projects, specifically supporting the US Army's global Email and Blackberry systems under the Defense Information Systems Agency. This involves managing over 1.5 million user accounts, ensuring the functionality, security, and integrity of mobile device management systems and enhancing the overall user experience.

The Mobility Administrator position at DNI/Creative IT Solutions offers a full-time role with outstanding compensation and comprehensive benefits. Employees enjoy full medical, dental, and 401K plans, as well as vacation and holiday pay. This combination of benefits makes it an attractive opportunity for candidates looking to advance their careers in IT.

In your answer, highlight specific MDM tools you have worked with, such as MobileIron or BlackBerry UEM. Discuss any successful deployments or configurations you've executed, and how you ensured the security and efficiency of mobile devices within your organization's infrastructure.

Begin your answer by outlining a systematic approach to troubleshooting, including steps like identifying the issue, gathering relevant information, and experimenting with solutions. Provide a specific example of a troubleshooting scenario you faced as a Mobility Administrator, detailing how you resolved the problem and communicated with end users.

Discuss monitoring strategies that you’ve implemented, such as using enterprise-level MDM monitoring software to track performance metrics. Mention specific thresholds you set for alerts and how you took action when performance issues arose, emphasizing your proactive approach to maintaining system integrity.

Your answer should highlight several security practices, including role customization, using security policies, regular updates to MDM configurations, and training users on best practices. You might also want to mention how you handle sensitive data and protect against threats.

Explain your experience in creating and deploying software configuration packages, detailing any tools or software you used in the process. Focus on the steps you take to ensure compatibility and functionality for handheld applications, and provide an example to illustrate your point.

Highlight the ticket management systems you have used, such as ServiceNow or JIRA. Explain how you ensure that every issue is thoroughly documented for future reference and how this practice helps in identifying recurring issues and improving response times.

Discuss how you engage with industry publications, participate in relevant training, attend conferences, or follow thought leaders in mobile device management. Mention any recent developments that you find particularly interesting and applicable to your work as a Mobility Administrator.

Share a specific instance where you identified a need for change based on trend analysis or performance monitoring. Detail the change you suggested, how you communicated this to your team or management, and the results that followed, providing a positive outcome that benefited the organization.

Describe your time management strategies, such as using task prioritization methods or tools to track progress. Illustrate your ability to balance urgent issues with long-term projects, and mention how you communicate with your team to ensure effective collaboration.

Your answer should reflect on a real challenge you’ve faced in the past, such as managing a sudden influx of support requests or dealing with an unexpected outage. Explain how you tackled this challenge and what you learned from the experience, emphasizing your adaptability and problem-solving skills.