Sales Development Representative (Outbound) - China

The Sales Development Representative (Outbound) at dLocal primarily focuses on identifying and generating sales opportunities through outbound leads. Responsibilities include engaging and qualifying leads, owning the outbound process and pipeline, holding intelligent conversations via phone and email, acting as a subject matter expert on dLocal products, and optimizing the lead funnel alongside Sales and Marketing teams.

To be a suitable candidate for the Sales Development Representative (Outbound) role at dLocal, you ideally should have 1-3 years of proven experience in business development or sales. Additionally, you should possess exceptional oral and written communication skills, experience with CRM applications, and a solid understanding of payment systems is a plus. Fluency in both written and spoken English is essential.

At dLocal, the work culture is remote-first and dynamic, promoting flexibility, creativity, and collaboration among teammates. The Sales Development Representative (Outbound) can expect to work in an inclusive environment with professionals from over 25 nationalities, where innovative ideas are encouraged and personal growth is supported through various learning and health benefits.

dLocal is committed to the career development of its Sales Development Representatives by providing a variety of resources such as learning opportunities, mentorship programs, and workshops. The remote-first culture also allows team members to explore international career pathways and collaborate with global partners in the payments industry.

Sales Development Representatives (Outbound) at dLocal use various tools such as CRMs, dashboards, and Business Intelligence applications to efficiently track and input lead data. These tools help to streamline the outbound process and ensure that representatives can effectively manage their pipeline and communicate effectively with leads.

When answering this question, highlight specific achievements and your understanding of the outbound sales process. Discuss how you successfully identified potential clients and how you engaged with them to qualify leads. Use metrics to show your effectiveness, like conversion rates or number of leads generated.

In your response, explain your lead scoring process or criteria for prioritizing leads, such as their level of interest, potential deal size, or fit with the product. Provide examples of how prioritization has led to successful conversions in your previous roles.

Discuss strategies you've implemented to nurture leads, such as personalized follow-ups, using email campaigns, or providing valuable content. Mention how maintaining engagement has helped you build relationships and ultimately close deals.

In your answer, provide specific CRMs you have used and detail how you've leveraged them to track leads, manage your sales pipeline, and analyze data. Share how these tools empowered your sales process and improved your efficiency.

Highlight a particular challenge and provide a clear example of how you addressed it. Discuss any strategies you used, such as adjusting your communication style, researching leads more effectively, or implementing new tracking methods.

Talk about your approach to staying updated, such as subscribing to industry news, joining webinars, or networking on platforms like LinkedIn. Mention how your knowledge of trends aids in your sales conversations and boosts your credibility with leads.

Explain a step-by-step strategy you’d take, including trying different modes of communication, offering value in follow-ups, and potentially re-evaluating the lead’s fit for your product. Your answer should show flexibility and creativity in your approach.

Discuss qualities like resilience, excellent communication, active listening, empathy, and the ability to build relationships. Tailor your response to highlight how those qualities have played a part in your own successes.

Provide a specific instance where you crafted a compelling pitch for a product or service. Focus on your preparation, presentation style, how you engaged with the prospect, and the outcome of that pitch.

In your response, convey your admiration for dLocal’s mission and its impact in emerging markets. You can also express enthusiasm for the company culture and how your skills align perfectly with the sales objectives at dLocal.