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Business Analyst 5 - job 2 of 5

 Job Title: Business Analyst
Location: [Specify Location or Remote]
Employment Type: Contract

About Us

DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.

Job Purpose

We are seeking an experienced Business Analyst (BA) to support the planning, development, and implementation of business processes, systems, and projects within the client’s Retirement System. This role acts as a bridge between business units and technical teams, ensuring accurate translation of business needs into technical requirements. The BA will collaborate with cross-functional stakeholders—including IT, finance, and member services—to optimize operations, support compliance, and enhance service delivery in the retirement benefits domain.

Key Responsibilities

  • Analyze and document business processes, system requirements, and workflows specific to retirement benefits administration.
  • Work with subject matter experts to refine and define business needs for system upgrades, policy adjustments, and new initiatives.
  • Create and maintain detailed documentation including business requirements, user stories, workflows, and use cases.
  • Participate in the design, User Acceptance Testing (UAT), and implementation of solutions.
  • Recommend improvements to business processes to enhance efficiency and service quality.
  • Track project deliverables, timelines, and milestones to ensure they align with business objectives.
  • Assist in preparing training materials and conducting training for stakeholders.
  • Perform gap analysis and assess the impact of changes in policies or regulations.
  • Provide data analysis and reporting to support compliance efforts, performance tracking, and informed decision-making.
  • Support security and compliance tasks, including risk assessments, remediation, and audit activities.
  • Contribute to disaster recovery planning and ensure business continuity for critical systems.
  • Coordinate efforts related to vulnerability management across systems and applications.

Required Skills & Experience

  • Bachelor’s degree in Business Administration, Information Systems, Public Administration, or a related field.
  • 7+ years of experience as a senior business analyst or in a similar role, ideally within government, retirement systems, or financial services sectors.
  • Proven experience in business process documentation and cross-functional collaboration.
  • Knowledge of Agile SDLC, process modeling, and system testing practices.
  • Proficiency in SQL or analytical tools such as Power BI or advanced Excel.
  • Strong understanding of retirement system regulations at both state and federal levels.
  • Exceptional communication skills, both oral and written, with the ability to effectively collaborate with cross-functional teams and external stakeholders.
  • Ability to manage multiple projects simultaneously, with strong attention to detail and proactive planning.

Preferred Qualifications

  • Experience with public pension or retirement systems.
  • Familiarity with pension administration platforms.
  • Experience with tools such as Azure DevOps or similar.
  • Industry certifications like CBAP, PMI-PBA, or other relevant credentials.
  • Experience in security audits, risk assessments, and creating compliance documentation.
What You Should Know About Business Analyst 5, DMV IT Service

At DMV IT Service LLC, we're on a mission to empower clients to reach their IT goals, and we're looking for a talented Business Analyst to join our dynamic team! As a key player in our organization, you’ll be diving deep into the analysis, development, and implementation of business processes within our client’s Retirement System. Your expertise will make a significant difference, acting as the glue between business units and tech teams, ensuring seamless communication of business needs into technical requirements. You’ll collaborate with a diverse group of stakeholders—from IT to finance and member services—focused on optimizing operations and enhancing service delivery in the retirement benefits landscape. In this exciting role, you will take charge of analyzing business processes, documenting system requirements, and recommending improvements that drive efficiency and quality of service. Your analytical skills will shine as you create detailed documentation, assist in user acceptance testing, and contribute to important compliance support. If you have a passion for turning complex problems into actionable solutions and a background in financial services or government systems, you might just be the perfect fit. Join us in this exciting journey as we transform IT infrastructures together!

Frequently Asked Questions (FAQs) for Business Analyst 5 Role at DMV IT Service
What are the key responsibilities of a Business Analyst at DMV IT Service LLC?

As a Business Analyst at DMV IT Service LLC, key responsibilities include analyzing and documenting business processes and system requirements specifically for retirement benefits administration. You’ll collaborate with subject matter experts to define business needs for upgrades and new initiatives, create detailed documentation such as user stories and workflows, and participate in design and User Acceptance Testing (UAT). Your role will also involve recommending improvements to business processes and tracking project deliverables to align with business objectives.

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What qualifications are required for the Business Analyst position at DMV IT Service LLC?

To qualify for the Business Analyst position at DMV IT Service LLC, candidates should hold a Bachelor’s degree in Business Administration, Information Systems, or a related field. Additionally, 7+ years of experience as a senior business analyst or in a similar role is essential. A strong understanding of retirement system regulations, proficiency in SQL or analytical tools like Power BI, and exceptional communication skills are also key qualifications for this role.

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What skills are beneficial for a Business Analyst at DMV IT Service LLC?

A successful Business Analyst at DMV IT Service LLC should possess a range of skills essential for the role, including experience in business process documentation and cross-functional collaboration. Familiarity with Agile SDLC, process modeling, and system testing practices is advantageous, as is a strong analytical skillset. Proficiency in SQL or advanced analytical tools and a deep understanding of retirement system regulations will greatly enhance your effectiveness in this role.

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What tools and technologies should a Business Analyst at DMV IT Service LLC be familiar with?

Candidates for the Business Analyst position at DMV IT Service LLC should be familiar with a variety of tools and technologies that enhance their efficiency and effectiveness. Experience with SQL, Power BI, advanced Excel, and tools like Azure DevOps is preferred. Familiarity with pension administration platforms can also provide a competitive advantage in this role by aiding in the understanding of technical requirements in the retirement benefits sector.

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How does the Business Analyst role at DMV IT Service LLC support compliance efforts?

The Business Analyst role at DMV IT Service LLC is pivotal in supporting compliance efforts by providing comprehensive data analysis and reporting, assessing the impact of policy changes, and assisting in the preparation of compliance documentation. This involves tracking project milestones and deliverables, supporting security and compliance tasks, and contributing to risk assessments and audit activities.

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Common Interview Questions for Business Analyst 5
Can you describe your approach to analyzing business processes?

When analyzing business processes, I start by gathering data through discussions with stakeholders to understand their needs thoroughly. I focus on documenting current workflows to identify inefficiencies or pain points. Using tools such as process maps allows me to visualize and communicate these processes clearly. Finally, I recommend actionable improvements based on best practices and align them with business objectives.

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How do you ensure effective communication between technical teams and business units?

To ensure effective communication between technical teams and business units, I take a collaborative approach. I act as a liaison and prioritize clear documentation of requirements, ensuring that technical specifications align with business needs. Regular check-ins and updates with stakeholders help in maintaining transparency, and using tools like Agile methodologies often enhances collaboration and responsiveness.

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What methods do you use for gathering requirements?

I utilize several methods for gathering requirements, including interviews, surveys, and workshops with key stakeholders. I also employ techniques like user stories and use cases to capture requirements from a user-centric perspective. This multidisciplinary approach ensures all voices are heard, leading to comprehensive requirements that support system development.

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How do you handle changes in project scope?

Handling changes in project scope requires a structured approach. I assess the impact of the proposed changes on the overall project deliverables and timelines. After gathering feedback from both technical teams and stakeholders, I prepare a detailed change request. Effective communication is essential, and I ensure that all affected parties understand the implications before proceeding with any adjustments.

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What tools do you find most effective for documenting business requirements?

For documenting business requirements, I find tools like Microsoft Visio, Confluence, and JIRA to be exceptionally effective. These platforms allow for clear, visual representation and easy sharing of documentation across teams. Additionally, using collaborative tools fosters real-time updates and feedback, which enhances accuracy and comprehensiveness of the requirements captured.

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How do you prioritize tasks within a project?

I prioritize tasks within a project by assessing their alignment with business objectives, urgency, and dependencies. Techniques such as the Eisenhower Matrix can help distinguish between what's urgent and important. Additionally, I engage with stakeholders to understand their priorities, ensuring that we focus on delivering the highest value quickly while managing resources efficiently.

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Can you give an example of how you improved a business process?

In a previous role, I identified inefficiencies in a claims processing workflow that was leading to delays. By analyzing the existing process, I discovered unnecessary steps that could be streamlined. I facilitated workshops with stakeholders to redesign the workflow, implementing automated notifications for approval stages. This overhaul reduced processing time by 30% and significantly improved client satisfaction.

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What role do you believe data analysis plays in your work as a Business Analyst?

Data analysis is fundamental to my work as a Business Analyst. It enables me to identify trends, inform decision-making, and support compliance efforts. By analyzing relevant datasets, I not only assess current performance but also provide actionable insights that drive continuous improvement. This data-driven approach ensures that solutions are grounded in factual information rather than assumptions.

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How do you keep up to date with changes in regulations affecting retirement systems?

I keep up to date with changes in regulations affecting retirement systems by regularly attending industry conferences, participating in webinars, and subscribing to relevant newsletters and publications. Networking with industry professionals also provides valuable insights into emerging trends and changes. Understanding the regulatory landscape is key to ensuring compliance and supporting our clients effectively.

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What strategies do you employ for participating in user acceptance testing (UAT)?

In participating in user acceptance testing (UAT), I engage stakeholders early in the process to define test cases that accurately reflect user scenarios. Clear communication about expectations and outcomes is critical. I facilitate structured testing sessions while encouraging open feedback. Post-testing, I analyze results to ensure any issues are documented and addressed before the solutions are rolled out.

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EMPLOYMENT TYPE
Contract, remote
DATE POSTED
April 22, 2025

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