Sr. ArcGIS Support Analyst - Hybrid

As a Sr. ArcGIS Support Analyst at DMV IT Service, your responsibilities include providing Tier 1 to Tier 3 support for the ConEd ArcGIS and ArcFM Enterprise GIS system, developing minor enhancements, troubleshooting and supporting Landbase applications, deploying and administering ArcGIS Enterprise, and monitoring system performance to optimize functionality. You will also coordinate with different teams to ensure smooth operations and share insights for continuous improvement.

To qualify for the Sr. ArcGIS Support Analyst position at DMV IT Service, candidates should have 5-10 years of experience in GIS applications, specifically in administration, support, and development. Proficiency in coding languages like Python, Angular JS, and .NET (C#) is crucial, along with experience in deploying ArcGIS Enterprise. Strong skills in system monitoring and an ability to communicate effectively are also important.

Essential technical skills for a Sr. ArcGIS Support Analyst at DMV IT Service include expertise in Python, Angular JS, ArcGIS JavaScript API, and .NET (C#). Familiarity with ArcFM applications and administration of ArcGIS Enterprise (both Portal and Server) is also required. Additionally, a strong understanding of system monitoring and performance tuning is vital for success in this role.

Yes, the Sr. ArcGIS Support Analyst role at DMV IT Service allows for hybrid work arrangements, offering flexibility to work both remotely and on-site. This setup promotes a healthy work-life balance while enabling you to collaborate effectively with your team and stakeholders.

A Sr. ArcGIS Support Analyst at DMV IT Service will engage in diverse projects related to the ConEd ArcGIS and ArcFM-based Enterprise GIS system. This involves developing system enhancements, supporting Landbase applications, collaborating with other technical teams, and ensuring optimal system performance through troubleshooting and monitoring efforts.

In your response, share specific examples of your experience with ArcGIS applications, including the types of projects you've worked on and the specific skills you've utilized. Highlight any responsibilities that involved administration, support, or development, and how they align with the role at DMV IT Service.

Discuss various performance tuning strategies you’ve implemented in GIS applications, such as optimizing queries, adjusting system configurations, or monitoring system logs. Providing real-world examples will demonstrate your capability in this crucial area for the Sr. ArcGIS Support Analyst role.

Use the STAR (Situation, Task, Action, Result) method to structure your answer. Describe a specific challenge, the actions you took to resolve it, and the outcome. Emphasize your problem-solving skills and technical knowledge relevant to the position at DMV IT Service.

Highlight your communication skills by mentioning approaches that have worked for you, such as using simple language or visual aids when explaining technical concepts. Illustrate this with examples from past experiences where effective communication contributed to team success.

Be specific about your proficiency with tools and languages such as Python, Angular JS, ArcGIS JavaScript API, and .NET (C#). Discuss how you've used these technologies in past projects, particularly in the context of GIS applications.

Share a specific instance where you identified an area for improvement in a GIS application, the steps you took to implement those enhancements, and the positive outcomes that followed. This showcases your proactive nature and understanding of business needs.

Discuss the importance of collaboration in GIS projects, citing examples of successful teamwork and how you've worked with various departments, such as database administrators and server support, to achieve project goals.

Talk about your commitment to continuous learning in GIS technology, mentioning any relevant courses, workshops, or conferences you've attended recently, as well as any professional organizations you are a part of.

Illustrate your conflict resolution skills by describing a methodical approach. Focus on listening to both sides, assessing the urgency and importance of tasks, and facilitating a compromise that aligns with project goals, all while keeping open lines of communication.

Explain your troubleshooting process, covering aspects such as identifying the issue, gathering data, analyzing logs, testing solutions, and documenting your findings. Providing a structured approach demonstrates your thoroughness and attention to detail, vital for the Sr. ArcGIS Support Analyst role.