Job details

Bilingual Transition Coordinator

Get a free resume review

Title: Bilingual Transition Coordinator
Pay Rate: $26 - $30 per hour

Locations: North Hollywood, CA, Los Angeles, CA, and other locations as needed

Schedule: 5, 8 hour shifts
Employment Type: Full-Time

Full-Time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

About DocGo:
DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

Responsibilities:

Provide top tier customer service to medical facilities, the public, and our field staff
Maintain professional demeanor while communicating with customers and family members
Work closely with medical facilities to serve as an information hub for DocGo
Display knowledge of appropriate medical terminology and conditions.
Close business hours M-F 0900-1750 but be flexible - your work shift schedule may vary due to the nature of the business
Conduct yourself in a courteous, helpful, and professional manner when dealing with patients, case managers, co-workers, supervisors, and the public
When necessary, develops solutions for existing clients, including processing calls for service, interacting with supervisors and dispatch, calling requestors and mobile health visits scheduled for customers
Actively formulate new strategies to reach out to new potential customers
Own and manage a pipeline of patient referrals and patient information
Achieve and consistently exceed monthly goals with referral capture rate percentage and patient satisfaction
Other duties as assigned

Qualifications:

Must be fluent bilingual in English and Spanish
Valid CA Driver’s License (minimum of 2 years) with an acceptable driving record
Proficiency in Microsoft Word, Excel, & general computer skills
Excellent verbal and written communication skills
Must be willing to operate out of assigned medical facilities for primary location
Experience working in the healthcare industry
Warm and friendly personality
Persistent and persuasive
Adaptable and can think on your feet
1 year experience working in a license medical field role preferred

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

Average salary estimate

$58200 / YEARLY (est.)

min

max

$54000K

$62400K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Bilingual Transition Coordinator, DocGo

Meet DocGo, a trailblazer in proactive healthcare solutions! We are thrilled to introduce the role of Bilingual Transition Coordinator based in North Hollywood, CA. If you’re passionate about providing top-tier customer service, you’ll fit right in. As a Bilingual Transition Coordinator, you will be the vital link between our medical facilities, the public, and our dedicated field staff. Your responsibilities will include maintaining professional communication, using your medical knowledge to bridge gaps, and offering solutions for existing clients while displaying a warm and helpful demeanor. Flexibility is key, as your shifts may vary, but your commitment to a patient-centered approach will shine through. You’ll manage pipelines of patient referrals, achieve monthly goals, and work closely with our dynamic team to drive excellence in care delivery. To thrive in this role, fluency in English and Spanish is essential, alongside a valid California Driver’s License and proficiency with digital tools. If you're ready to make a meaningful impact in healthcare, join DocGo, where our mission is to redefine care delivery with innovation and compassion.

Frequently Asked Questions (FAQs) for Bilingual Transition Coordinator Role at DocGo

What does a Bilingual Transition Coordinator do at DocGo?

At DocGo, a Bilingual Transition Coordinator provides top-tier customer service to medical facilities and the public. They maintain communication with customers and staff, ensuring efficient information flow and problem-solving for patient needs. With a focus on patient satisfaction, the coordinator works to develop solutions, manage patient referrals, and exceed monthly goals.