Director, Technology Operations

As the Director, Technology Operations at Doma Technology LLC, you will oversee title and escrow tech operations, focusing on Resware management and team alignment with business goals. Your responsibilities include training industry professionals, delivering automation solutions, and presenting complex insights in an accessible way to various stakeholders.

Candidates for the Director, Technology Operations position at Doma Technology LLC should possess at least two years of training experience in the title and escrow industry, along with a minimum of three years administering Resware. Additionally, a background in business intelligence dashboards and SQL database understanding is vital for success in this role.

Doma Technology LLC fosters a culture that values entrepreneurial spirit, integrity, and collaboration. The Director, Technology Operations will find an inclusive environment where different backgrounds and perspectives are celebrated, encouraging innovative thinking and calculated risk-taking.

The salary range for the Director, Technology Operations role at Doma Technology LLC is between $142,400 and $267,300 USD, depending on various factors such as experience, qualifications, and geographic location. This role also includes bonus and equity potential.

At Doma Technology LLC, employees enjoy a comprehensive benefits package that includes medical, dental, and vision insurance starting on the first day of employment, a 401(k) plan with company match, generous vacation time, and 12 weeks of paid family bonding leave, among other offerings.

Your response should highlight your years of experience administering Resware, specific projects you handled, and how you improved operational efficiency. Provide examples of how you’ve used Resware to solve problems or streamline processes.

Discuss a specific situation where you successfully balanced multiple projects or teams. Emphasize your communication skills and how you aligned different interests towards a common goal while ensuring transparency about trade-offs.

Share your approach to developing training programs or sessions, focusing on engagement strategies you employed. Discuss how you tailor your training to meet different educational needs and retain crucial information effectively.

Discuss the key performance indicators (KPIs) you typically track, such as efficiency gains, user satisfaction, and compliance adherence. Explain how you use data to inform decisions and improve operational processes.

Illustrate your expertise by describing the types of dashboards you’ve configured or administered. Talk about how you translated data into actionable insights and the tools you’ve used to facilitate this process.

Provide an instance where you simplified technical jargon for a broader audience. Mention the feedback you received and how it impacted project outcomes, showcasing your effective communication skills.

Express your understanding of the importance of compliance within title and escrow services. Discuss how you ensure operations adhere to regulations and what best practices you implement to maintain compliance.

Share a story where you faced resistance and detail your approach to addressing concerns. Highlight your negotiation skills and the methods you used to foster collaboration towards a resolution.

Discuss the practices you follow to maintain high data quality, including regular audits, user training, and effective data governance strategies. Explain why data integrity is crucial for operational success.

If you have experience with SQL, explain how you’ve used it for extracting insights and performing data analyses. Provide examples of queries you’ve written and how they led to informed decision-making.