Assistant Manager(03872) - 104 N. Commonwealth Ave

As an Assistant Manager at 104 N. Commonwealth Ave, your primary responsibilities include managing the store's overall operations, training new employees, ensuring customer satisfaction, and stepping in for the General Manager as needed. You will also open and close the store, coordinate team activities, and maintain safety standards at all times while ensuring product quality.

To become an Assistant Manager at 104 N. Commonwealth Ave, you should possess strong communication skills, the ability to follow instructions, and some basic math skills for handling transactions. Previous experience in fast-casual restaurants or pizza-making is advantageous but not mandatory as we provide training. Additionally, you'll need reliable transportation, a clean driving record, and the capability to lift up to 15 lbs.

At 104 N. Commonwealth Ave, we offer comprehensive training for the Assistant Manager position. New hires will receive guidance on pizza preparation techniques, customer service best practices, and store operational protocols. Even if you have no prior pizza experience, our training will equip you with the necessary skills to excel in this role.

As an Assistant Manager at 104 N. Commonwealth Ave, you can expect a full-time schedule that includes working nights and weekends. Flexibility is essential as you may be required to cover shifts and manage operations during peak business hours, ensuring that everything runs smoothly and efficiently.

A successful Assistant Manager at 104 N. Commonwealth Ave embodies strong leadership skills, excellent communication, and a commitment to customer satisfaction. Being a team player, having a passion for food, and the ability to adapt to fast-paced environments are also key qualities that contribute to success in this role.

When discussing your previous experience in the food industry for the Assistant Manager role, focus on your responsibilities, specific tasks, and any leadership roles you have held. Highlight your customer service skills and how you handled team dynamics, as these are crucial for the position.

In handling a difficult customer situation, demonstrate your conflict resolution skills by outlining your approach: listen actively to their concerns, empathize with them, and provide a solution that aligns with company policies. Emphasize the importance of maintaining a calm demeanor throughout the interaction.

Discuss your preferred training methodologies; consider emphasizing structured training sessions, hands-on learning, and regular assessments. Explain how you would ensure new employees feel welcomed and supported, contributing to their overall success in the Assistant Manager position.

To maintain team motivation during busy shifts, offer strategies such as encouraging positive communication, recognizing individual and team efforts, and fostering a supportive work environment. Share an example of how you’ve successfully motivated a team in the past.

When managing a store as an Assistant Manager, it's vital to prioritize tasks based on urgency and impact on customer experience. Discuss using a systematic approach—identifying high-traffic areas, managing inventory effectively, and delegating tasks among team members to optimize workflow.

Your answer should emphasize the importance of food safety procedures in a restaurant setting. Discuss your understanding of sanitation standards, proper food handling practices, and how you would enforce these procedures with your team to ensure customer safety and business compliance.

Communication is crucial in team management, particularly in fast-paced environments like restaurants. Emphasize the importance of transparency, listening to team concerns, and ensuring everyone is aligned on goals. Mention how open communication can foster a positive work culture and encourage collaboration.

To ensure customer satisfaction in the Assistant Manager role, highlight your commitment to high-quality food service and timely responses to customer feedback. Discuss strategies you would implement to gather customer insights and how you would adapt the operations based on their needs.

When discussing your motivation for working in fast-paced environments, illustrate your passion for food service, enjoyment in teamwork, and the challenge of meeting customer expectations. Share specific experiences that showcase your enthusiasm for thriving under pressure.

As an Assistant Manager, discuss your aspirations for professional growth, perhaps aiming to develop your skills further in critical areas such as leadership or operations management. Mention your desire to contribute positively to the restaurant's success and team development while possibly eyeing upward mobility within the company.