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Enterprise Customer Success Manager Americas - job 1 of 3

Canonical is seeking an Enterprise Customer Success Manager to enhance customer experience and drive product adoption within the Americas region. This vital role focuses on cultivating trust and addressing customer needs across Canonical's extensive offerings.

Skills

  • Impeccable customer-facing skills
  • Strong understanding of cloud and data center technologies
  • Excellent presentation skills
  • Experience in process improvement
  • Knowledge of agile methodologies

Responsibilities

  • Onboard new customers and introduce them to products and support processes.
  • Coordinate complex projects with cross-functional teams.
  • Develop engagement plans aligned with customer objectives.
  • Identify growth opportunities and renewal risks within the customer portfolio.
  • Serve as a customer advocate to improve satisfaction.

Benefits

  • Performance-driven annual bonus
  • Learning and development budget of USD 2,000 per year
  • Annual compensation review
  • Maternity and paternity leave
  • Employee Assistance Programme
To read the complete job description, please click on the ‘Apply’ button
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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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Canonical was created alongside Ubuntu to help it reach a wider market. Our services help governments and businesses the world over with migrations, management and support for their Ubuntu deployments. Together with our partners, we ensure that Ub...

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BENEFITS & PERKS
Dental Insurance
Performance Bonus
Paid Holidays
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 21, 2025

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