Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Customer Service Rep (01169) - 1636 E 8 Mile image - Rise Careers
Job details

Customer Service Rep (01169) - 1636 E 8 Mile

Job Description

DOMINO’S PIZZA CSR
Duties and Requirements 
The main Requirement for Domino’s Pizza Customer Service Representative Applicants is to have a positive personality, a clear and highly energetic voice oriented. Customer Representatives need to speak with customers all throughout his or her shift so they must know how to deal with various customer related issues. They must also be well versed when it comes to product details, services, charges, and other related important information which will be related to customers whenever it is needed.
Wage: $9.25/ hour
 

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".

Walking

For short distances for short durations

Sitting

Paperwork is normally completed in an office at a desk or table

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.

· Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing

· To move trays which are placed on dollies.

· A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

· Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending

· Forward bending at the waist is necessary at the pizza assembly station.

· Toe room is present, but workers are unable to flex their knees while standing at this station.

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

· Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

Performed occasionally to stock shelves and to clean low areas.

Reaching

· Reaching is performed continuously; up, down and forward.

· Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

· Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

· Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks

· Eye-hand coordination is essential. Use of hands is continuous during the day.

· Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.

· Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.

· Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.

· Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.

Machines, Tools, Equipment, Work Aids

Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Domino's Glassdoor Company Review
3.5 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Domino's DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Domino's
Domino's CEO photo
Russell Weiner
Approve of CEO

Average salary estimate

$19280 / YEARLY (est.)
min
max
$19280K
$19280K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep (01169) - 1636 E 8 Mile, Domino's

Join the team at Domino's Pizza as a Customer Service Representative in Detroit, MI! If you've got a friendly disposition and a knack for communication, this role might just be the perfect fit for you. As a CSR at Domino's, you'll be at the frontline, engaging with customers throughout your shift. Your primary responsibilities will include addressing various customer inquiries and resolving any issues they may have. You'll need to be well-versed in all things Domino's, from our wide range of delicious menu items to our special deals and promotions, ensuring that every customer has a delightful experience. A key part of your day will involve standing and moving around, so being physically active is a must. You'll also need to assist with product deliveries and inventory management—lifting cases of ingredients, moving trays, and even climbing a little sometimes to reach those hard-to-get spots! With a wage of $9.25 per hour, this is a fantastic opportunity to grow your customer service skills in a dynamic team environment. So, are you ready to bring your positive energy to Domino's Pizza? Come be a part of our exciting team and help us serve up smiles, one pizza at a time!

Frequently Asked Questions (FAQs) for Customer Service Rep (01169) - 1636 E 8 Mile Role at Domino's
What are the responsibilities of a Customer Service Rep at Domino's Pizza?

As a Customer Service Representative at Domino's Pizza, your responsibilities will include engaging with customers, addressing their inquiries, and resolving issues. This role requires strong communication skills and a friendly demeanor, as you'll be the first point of contact for customers throughout your shift.

Join Rise to see the full answer
What qualifications do I need to apply for the Customer Service Rep position at Domino's Pizza?

To apply for the Customer Service Rep position at Domino's Pizza, you should have a positive personality, excellent communication skills, and be able to handle various customer-related issues. Familiarity with our products and services is also beneficial for addressing customer inquiries effectively.

Join Rise to see the full answer
What is the working environment like for a Customer Service Rep at Domino's Pizza?

The working environment for a Customer Service Rep at Domino's Pizza is fast-paced and dynamic. You'll be on your feet for most of the shift, engaging with customers and assisting with order fulfillment while ensuring that every interaction is positive and welcoming.

Join Rise to see the full answer
What physical requirements should I be aware of when applying for the Customer Service Rep role at Domino's Pizza?

As a Customer Service Rep at Domino's Pizza, you'll need to be comfortable standing for long periods and lifting items up to 50 pounds. Tasks may include moving trays of food, stocking shelves, and engaging in various physical activities throughout your shift.

Join Rise to see the full answer
What is the pay rate for the Customer Service Rep position at Domino's Pizza?

The pay rate for the Customer Service Rep position at Domino's Pizza is $9.25 per hour. This hourly wage reflects the important role that Customer Service Representatives play in providing an exceptional dining experience for customers.

Join Rise to see the full answer
Common Interview Questions for Customer Service Rep (01169) - 1636 E 8 Mile
What qualities make a great Customer Service Representative?

A great Customer Service Representative should possess excellent communication skills, a positive attitude, and the ability to handle challenging customer interactions gracefully. Sharing an example from your previous experience where you effectively resolved a customer issue can highlight these qualities.

Join Rise to see the full answer
How do you handle difficult customers?

When dealing with difficult customers, it's crucial to remain calm and empathetic. Listen attentively to their concerns, show understanding, and clearly communicate how you can assist them. Providing specific examples of how you've diffused tense situations in the past can strengthen your response.

Join Rise to see the full answer
Can you describe a time when you provided exceptional customer service?

When asked about exceptional customer service, think of a specific situation where you went above and beyond for a customer. Describe the situation, your actions, and the positive outcome to demonstrate your commitment to excellent service.

Join Rise to see the full answer
What do you know about Domino's Pizza and our products?

Showing your knowledge about Domino's Pizza and its offerings is essential during the interview. You could discuss popular menu items, ongoing promotions, and any recent innovations in their services. It reflects your interest in the role and the company.

Join Rise to see the full answer
How do you prioritize your tasks during busy shifts?

In a busy environment, it's vital to stay organized. Discuss your approach to prioritizing tasks, such as addressing customer needs first, keeping track of inventory, and maintaining a clean workspace, all while remaining adaptable to changes as needed.

Join Rise to see the full answer
What strategies do you use to keep customers engaged?

Engagement strategies may include active listening and personalized interactions. Share how you incorporate these strategies to build rapport with customers, such as remembering their names or preferences, which fosters loyalty and enhances their experience.

Join Rise to see the full answer
How would you train a new employee to ensure exceptional customer service?

To train a new employee in customer service, focus on hands-on training, role-playing scenarios, and ongoing feedback sessions. Emphasizing the importance of product knowledge and customer interaction will help them understand their role and how to provide excellent service.

Join Rise to see the full answer
What do you find most rewarding about working in customer service?

Discuss the satisfaction of resolving customer issues or receiving positive feedback. Express how these moments motivate you to deliver exceptional service consistently and contribute to a positive team dynamic.

Join Rise to see the full answer
How do you maintain a positive attitude during long shifts?

Maintaining a positive attitude during long shifts can be achieved by focusing on the rewarding aspects of the job, such as customer interactions. Share your methods, such as taking short breaks or celebrating small wins, to keep yourself motivated throughout the shift.

Join Rise to see the full answer
Why do you want to work for Domino's Pizza?

Your answer should reflect a genuine interest in the company, its values, and its community ties. You could mention their commitment to quality and customer satisfaction, and your desire to be part of a team that shares these values.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Domino's Hybrid 1701 South Nelson Street, Amarillo, TX
Posted 11 days ago
Photo of the Rise User
Domino's Hybrid 1106 W Broad Street #15, Falls Church, VA
Posted 11 days ago
Posted 12 days ago
VirtueStaff Remote No location specified
Posted 5 days ago
Photo of the Rise User
Upwork Remote Manila, Metro Manila, Philippines
Posted 7 days ago
Photo of the Rise User
Posted 12 days ago
Senior Lifestyle Hybrid 29330 N Waukegan Rd, Lake Bluff, IL 60044, USA
Posted 12 days ago
Photo of the Rise User
Posted 3 days ago

At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

2610 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 1, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!