Customer Service Rep (7364) - job 1 of 2

As a Customer Service Rep at Wow 1st (Dominos), your main responsibilities include taking and processing orders over the phone and at the counter, ensuring food quality, stocking ingredients from the delivery area to storage, and maintaining cleanliness in the workspace. You'll engage with customers, provide excellent service, and be part of a fun team atmosphere.

To qualify for the Customer Service Rep position at Wow 1st (Dominos), you must be at least 16 years of age and pass a basic background check. A positive attitude and a good work ethic are essential, as the role requires you to hustle and maintain a friendly demeanor while serving customers.

Absolutely! One of the great things about working as a Customer Service Rep at Wow 1st (Dominos) is our flexibility with scheduling. Whether you're a student or have another job, we can accommodate your hours so you can balance work with your other commitments.

Working as a Customer Service Rep at Wow 1st (Dominos) can teach you valuable skills in customer service, teamwork, and time management. Plus, you might find yourself mastering the art of tossing pizza dough, which is a fun and impressive skill to show off!

Yes, there certainly is! Starting as a Customer Service Rep at Wow 1st (Dominos) opens the door to potential advancements within the company. You can work your way up into supervisory or managerial positions as you gain experience and demonstrate your skills.

To handle a difficult customer as a Customer Service Rep, it's essential to remain calm and listen actively. Acknowledge their concerns, offer solutions, and strive for a positive outcome. Demonstrating your ability to diffuse tension and provide great service can set you apart.

Key skills for a Customer Service Rep include strong communication, problem-solving abilities, and a friendly demeanor. Being able to work in a fast-paced environment and multitasking effectively is also vital in providing excellent service at Wow 1st (Dominos).

Reflecting on a time you exceeded expectations for a customer can showcase your commitment to service. Maybe you resolved an issue proactively or provided extra help for someone who needed it. Share your experience and emphasize how it positively impacted the customer.

Prioritizing tasks during a busy shift involves assessing immediate needs, such as customer orders, and addressing them promptly. Using tools like a checklist or staying organized helps ensure that everything is completed efficiently while keeping the service quality high.

My motivation for working in customer service stems from enjoying interactions with people and helping them solve problems. I find satisfaction in knowing that by providing great service, I contribute to a positive experience for customers at Wow 1st (Dominos).

Wow 1st (Dominos) aims to deliver fresh, fast, and delicious food while creating smiles in the community. Understanding our mission helps reinforce the commitment to customer satisfaction and reflects the values that make our team cohesive and dynamic.

Handling stress in a fast-paced environment involves staying focused and maintaining a positive attitude. Techniques like taking a deep breath, prioritizing tasks, and communicating with teammates effectively can help manage stress and keep productivity high.

I want to work at Wow 1st (Dominos) because it’s a fun and energetic environment that values teamwork and community. I admire the commitment to customer satisfaction and believe that my passion for service aligns well with the company's goals.

To ensure quality when handling food orders, it’s essential to follow safety protocols, regularly check inventory, and adhere to preparation standards. Attention to detail and a commitment to maintaining cleanliness are vital in delivering a top-notch product to customers.

If I'm unsure of the answer to a customer's question, I would acknowledge the inquiry and let them know I will find the information they need. It’s important to stay transparent and ensure they feel valued while I seek assistance or consult resources.