Customer Service Rep (7364) - job 2 of 2

As a Customer Service Rep at Dominos, your main responsibilities will include processing customer orders, both over the phone and at the counter, stocking ingredients, and maintaining a clean store environment. You'll work closely with your team to ensure that each pizza served meets our high quality standards, and that customers leave with a smile.

To be considered for the Customer Service Rep position at Dominos, you must be at least 16 years old and pass a basic background check. A positive attitude and a willingness to hustle are also essential as you’ll be part of our energetic team dedicated to serving the community.

Absolutely! Starting as a Customer Service Rep at Dominos opens doors to numerous growth opportunities. Many of our employees advance to management or specialized roles based on their performance and commitment to teamwork. Your journey can evolve into something even bigger!

At Dominos, we understand that our team members have busy lives, whether it be school or other commitments. That's why we offer flexible scheduling options for our Customer Service Reps. We’re happy to work around your availability to help you balance work, family, and fun.

Teamwork is at the heart of everything we do at Dominos. As a Customer Service Rep, you'll collaborate closely with your colleagues to ensure orders are prepared accurately and efficiently while maintaining a friendly and upbeat atmosphere. Together, you’ll create a fantastic experience for our customers!

When answering this question, highlight any previous roles where you interacted with customers, even if it was in a casual capacity. Discuss how you managed customer complaints or made sure customers were satisfied, showcasing your problem-solving skills.

Demonstrate your ability to stay calm and focused under pressure. Share an example from previous experiences where you effectively handled multiple tasks, and emphasize your teamwork skills and communication that helped manage the stress.

Express your enthusiasm for joining a locally operated franchise that values community and fosters a fun work environment. Bring in your passion for food and customer service, and mention how you see yourself making an impact on the team.

Your answer should reflect understanding that a great customer experience hinges on friendly interactions, timely service, and product quality. Discuss your commitment to ensuring that every customer leaves happy and satisfied.

Convey your understanding of empathy and effective communication; explain the importance of listening to the customer's concerns, acknowledging their feelings, and working to find a resolution that meets their needs.

Bring out an experience where you successfully collaborated with others to complete tasks or achieve a goal. Highlight specific roles you took and how your efforts contributed to the team's success.

Discuss your organizational skills and how you prioritize tasks effectively, especially in a bustling environment like Dominos. Use examples to show how your strategies led to successful outcomes in any previous job.

Emphasize your adaptability and eagerness to learn. Mention any past experiences where you’ve successfully adapted to new systems or technologies. Express excitement about gaining skills in any tech used at Dominos.

Show your awareness of the importance of a positive team dynamic; explain methods you’d utilize, such as encouraging open communication, organizing team activities, or simply becoming a supportive and approachable colleague.

Illustrate your understanding of upselling through genuine interactions. Discuss strategies such as suggesting complementary items, sharing special offers, and creating enthusiasm around featured products, always with a focus on enhancing customer satisfaction.