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Customer Service Rep(02096) - 920 Greenwald Ct - job 3 of 4

Job Description

CSR

ABOUT THE JOB

You got game? You got spring in your step? You want the best job in the world! Imagine yourself with a job with flexible hours, competitive pay, a fun environment, did we mention flexible hours? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps - the people who answer the phone and make pizzas with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

JOB REQUIREMENTS

You must be 16 years of age or older.

General job duties for all store team members


Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Essential Functions/Skills


Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.

Additional Information

SENSING

Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

PHYSICAL REQUIREMENTS including, but not limited to the following:


Standing

Most tasks are performed from a standing position.

Walking

For short distances for short durations.
Surfaces include ceramic tilebricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.

Sitting

Paperwork is normally completed in an office at a desk or table.

Lifting

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.

Carrying

Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.


Pushing

To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.

Climbing

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
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Average salary estimate

$35000 / YEARLY (est.)
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$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(02096) - 920 Greenwald Ct, Domino's

If you're looking for an exciting opportunity to join the team at Domino's Pizza as a Customer Service Rep, then look no further! Located at 920 Greenwald Ct in Mukwonago, WI, this role is perfect for anyone who has a positive attitude, a knack for customer service, and loves to work in a fast-paced environment. Your day-to-day will include taking orders via phone, preparing delicious pizzas, and ensuring that our customers have the best experience possible. Flexibility is key here – whether you're looking for part-time work to earn a little extra cash or a full-time role, we've got options that suit your needs. At Domino's, we prioritize fun in the workplace while offering competitive pay and opportunities for growth into management roles. No prior experience is necessary, but a willingness to learn and the ability to communicate effectively is essential. Your responsibilities will include accurately processing orders, helping keep the store clean and stocked, and working as part of a friendly and supportive team. Plus, if you enjoy food and want to be part of a company that loves serving its community, this might just be the perfect job for you. So why wait? If you're 16 or older and ready to kick start your career (or just earn some pocket money), Domino's Pizza is waiting for you to join their dynamic team as a Customer Service Rep!

Frequently Asked Questions (FAQs) for Customer Service Rep(02096) - 920 Greenwald Ct Role at Domino's
What does a Customer Service Rep do at Domino's Pizza?

As a Customer Service Rep at Domino's Pizza, your primary role involves answering phone calls, taking and processing orders, and preparing pizzas. You will also help stock ingredients and keep the store clean and organized, ensuring a delightful experience for our customers.

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What are the requirements to become a Customer Service Rep at Domino's?

To qualify as a Customer Service Rep at Domino's Pizza, you must be at least 16 years old, possess good verbal and writing skills, and be comfortable working in a fast-paced environment. Prior experience isn’t necessary, but a positive attitude and willingness to learn are essential.

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Are there flexible hours for Customer Service Rep positions at Domino's Pizza?

Absolutely! Domino's Pizza offers flexible hours for Customer Service Reps, making it ideal for students or anyone looking to earn extra cash. You can find a schedule that works for you, whether it’s part-time or full-time.

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Can a Customer Service Rep at Domino's Pizza advance to management?

Yes! At Domino's Pizza, there are plenty of opportunities for growth. Many of our Customer Service Reps go on to pursue management positions, so if you're interested in advancing your career, your hard work will be rewarded.

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What skills are essential for a Customer Service Rep at Domino's Pizza?

Key skills for a Customer Service Rep at Domino's include strong communication abilities, the ability to work quickly and accurately under pressure, basic math skills for handling cash and change, and a friendly personality to interact with customers.

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Common Interview Questions for Customer Service Rep(02096) - 920 Greenwald Ct
What would you do if a customer received the wrong order?

In such a case, I would first apologize to the customer and ask for details about the order. Then, I would assure them that we will fix the mistake promptly by providing the correct order and confirming it meets their expectations.

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How do you prioritize tasks during busy hours?

I prioritize tasks based on urgency and customer need. During busy times, I focus on taking orders quickly and accurately while communicating with my team to ensure food preparation and cleanliness are maintained.

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Can you describe your experience with handling cash transactions?

While I may not have previous experience handling cash, I am comfortable using cash registers, can perform basic math, and understand the importance of giving correct change swiftly to ensure customer satisfaction.

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How would you handle a difficult customer?

I would listen patiently to their concerns without interrupting, empathize with their situation, and then offer a solution to resolve the issue, aiming to turn their experience around positively.

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What makes you a good fit for this Customer Service Rep position?

My friendly demeanor and strong communication skills make me an excellent fit for this role. I'm eager to learn, work well in team settings, and genuinely enjoy helping people, which I believe aligns perfectly with Domino's values.

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What do you know about Domino's Pizza?

Domino's Pizza is known for its fast delivery service, quality pizzas, and commitment to customer satisfaction. The company values teamwork and encourages employee growth, which is something I'm excited to be part of.

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How do you ensure you understand a customer's order correctly?

I repeat the order back to the customer to confirm accuracy. This helps catch any mistakes early and ensures they receive exactly what they want.

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Describe a time when you worked as part of a team.

In school, I worked on a group project where we divided tasks according to our strengths. I learned how important it is to communicate openly and support each other to achieve our goal successfully.

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Are you comfortable standing for long periods?

Yes, I understand that being a Customer Service Rep requires being on my feet. I'm physically able and prepared for the demands of the role.

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What would you tell a new employee about working at Domino's?

I would tell them that working at Domino's is not only about teamwork and fun; it's also a chance to develop valuable customer service skills and possibly grow into more significant roles within the company.

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Diversity of Opinions
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Growth & Learning
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Collaboration over Competition
Take Risks
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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
February 20, 2025

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