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Customer Service Rep(04861) - 1200 Market St

Job Description

It's more fun with us!

No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.


It all starts with you

Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling.

Drive your own career

Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity.

You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries.

Domino's CSR Responsibilities Include: :

  • Demonstrating a friendly, positive attitude and great customer service skills
  • Taking orders over the phone and in person
  • Dealing with customer concerns
  • Cash handling
  • Upselling
  • Making Domino’s high quality pizzas
  • Food and portion control
  • Hygiene and food safety
  • Food preparation
  • General cleaning duties

Those are the basics, but here’s what else you can expect:

General Job Duties

  • Operate all equipment
  • Stock ingredients from delivery area to storage, work area, walk-in cooler
  • Prepare product
  • Receive and process telephone orders
  • Take inventory and complete associated paperwork
  • Clean equipment and facility approximately daily

Communication Skills

  • Ability to comprehend and give correct written instructions
  • Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person

Essential Functions/Skills

  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
  • Must be able to make correct monetary change
  • Verbal, writing, and telephone skills to take and process orders
  • Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
  • Ability to enter orders using a computer keyboard or touch screen

Work Conditions

  • Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks
  • In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas
  • Sudden changes in temperature in work area and while outside
  • Fumes from food odors
  • Exposure to cornmeal dust
  • Cramped quarters including walk-in cooler
  • Hot surfaces/tools from oven up to 500 degrees or higher
  • Sharp edges and moving mechanical parts

Sensing

  • Talking and hearing on telephone
  • Near and mid-range vision for most in-store tasks
  • Depth perception
  • Ability to differentiate between hot and cold surfaces

Temperaments

  • The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Additional Information

Physical Requirements including, but not limited to the following:

Standing

  • Most tasks are performed from a standing position

Walking

  • For short distances for short durations

Lifting

  • Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
  • Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'
  • Cases are usually lifted from floor and stacked onto shelves up to 72"high

Carrying

  • Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
  • Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store
  • Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

Pushing

  • To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24"- 30" and requires a force of up to 7.5 pounds to push
  • Trays may also be pulled

Climbing

  • Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Stooping/Bending

  • Forward bending at the waist is necessary at the pizza assembly station
  • Toe room is present, but workers are unable to flex their knees while standing at this station
  • Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
  • Forward bending is also present at the front counter and when stocking ingredients

Crouching/Squatting

  • Performed occasionally to stock shelves and to clean low areas

Reaching

  • Reaching is performed continuously; up, down and forward

Hand Tasks

  • Eye-hand coordination is essential; use of hands is continuous during the day
  • Frequently activities require use of one or both hands
  • Shaping pizza dough requires frequent and forceful use of forearms and wrists
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CEO of Domino's
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Average salary estimate

$30000 / YEARLY (est.)
min
max
$25000K
$35000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Service Rep(04861) - 1200 Market St, Domino's

Are you ready to have fun while making some extra cash? Join us at Domino's Pizza as a Customer Service Rep at 1200 Market St in Lemoyne, PA! This isn't just your typical job—it's an opportunity to thrive in a lively environment where pizza-making is not only an art but also a blast. As a Customer Service Rep, you’ll be on the front lines, taking orders and ensuring every customer leaves with a smile. Whether you're working part-time or full-time, you’ll love the fast-paced atmosphere that keeps things exciting. Here at Domino’s, we’re all about valuing your unique talents and helping you reach your potential. Who knows? Many team members have started their careers as CSRs and have risen to become successful franchise owners! That could be you! As a CSR, your friendly attitude will shine while you’re helping to make delicious pizzas, while also dealing with customer inquiries and handling cash. We believe in proper training and support; you won’t ever feel lost on your first day. Plus, you’ll have plenty of opportunities to up-sell and earn extra rewards for your efforts. Imagine a job where you get to interact with great people, work in a bustling environment and learn valuable skills! If you’re ready to have fun while working hard, then working as a Customer Service Rep at Domino's is the perfect chance for you. Let’s get those pizzas rolling and build your career together!

Frequently Asked Questions (FAQs) for Customer Service Rep(04861) - 1200 Market St Role at Domino's
What are the key responsibilities of a Customer Service Rep at Domino's Pizza?

As a Customer Service Rep at Domino's Pizza, your main responsibilities include taking orders over the phone and in person, handling customer concerns, cash management, and food preparation. You'll demonstrate a friendly attitude while working in a fast-paced environment, ensuring customer satisfaction. Your role also involves upselling products, maintaining hygiene standards, and performing general cleaning duties to keep the store welcoming.

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What qualifications do I need to work as a Customer Service Rep at Domino's Pizza?

To become a Customer Service Rep at Domino's Pizza, you should have strong communication skills, both verbal and written, along with basic math skills for cash handling. Prior experience in customer service is a plus, but not mandatory. What’s most important is your positive attitude and desire to provide excellent service. A willingness to learn and a team-oriented mindset will help you thrive in this role.

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What is the work environment like for a Customer Service Rep at Domino's Pizza?

The work environment for a Customer Service Rep at Domino's Pizza is dynamic and energetic. You’ll be part of a team that enjoys fast-paced interactions with customers and co-workers alike. While there may be varying temperatures and the potential for some adverse weather during deliveries, the team's camaraderie creates a supportive atmosphere. Flexibility and adaptability are key, as you’ll be engaging in various tasks throughout your shift.

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Can I advance my career as a Customer Service Rep at Domino's Pizza?

Absolutely! Many Customer Service Reps at Domino's have utilized their experience to move into management and even franchise ownership. With hard work, determination, and the right training provided by Domino's, there are ample opportunities for career advancement. Your journey starts as a CSR, but it can lead to fulfilling roles within the company.

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What kind of training can I expect as a Customer Service Rep at Domino's Pizza?

When you join as a Customer Service Rep at Domino's Pizza, you’ll receive comprehensive training from experienced team members and managers. The training is hands-on, allowing you to quickly learn the ropes, from making orders to using the cash register. You'll be equipped with the necessary skills to succeed in your role and provide top-notch service to customers.

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Common Interview Questions for Customer Service Rep(04861) - 1200 Market St
What does excellent customer service mean to you?

Excellent customer service means going above and beyond to meet customer needs and expectations. As a Customer Service Rep at Domino's Pizza, it involves friendly interactions, quick response times, and resolving issues efficiently. Highlight your understanding of how ensuring customer satisfaction contributes to the overall success of the business.

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How would you handle a difficult customer?

When handling a difficult customer, it's essential to remain calm and empathetic. Listen to their concerns without interrupting, show that you care, and offer solutions where possible. An effective response may involve apologizing for any inconvenience and ensuring them that you will help resolve the issue, which is vital for a Customer Service Rep at Domino's.

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Can you describe a time you successfully upsold a product?

When discussing upselling, share a specific example if you have one. If not, express your preparedness to suggest additional products based on customer preferences. For instance, as a Customer Service Rep at Domino’s, recommending side items or larger pizza sizes based on an order can enhance both customer experience and sales.

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Why do you want to work at Domino's Pizza?

Express your enthusiasm for joining Domino's Pizza. You could mention their fun, vibrant work environment and their commitment to employee development. Be sure to emphasize your interest in contributing to the team and your eagerness to learn and grow within the company.

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How do you prioritize multiple tasks during a busy shift?

To handle multiple tasks in a busy shift, I prioritize by assessing the urgency of each task and tackling them strategically. For a Customer Service Rep at Domino's, this might involve focusing first on taking customer orders, followed by preparing food, and then handling any cleaning tasks as time permits. Efficiency and multitasking are key.

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What do you think makes a successful team?

A successful team is built on strong communication, support, and shared goals. In the role of a Customer Service Rep at Domino's, teamwork is crucial for maintaining fast service and high customer satisfaction. Highlight examples of your teamwork experience to showcase your fit for this role.

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How comfortable are you with using technology, like point of sale systems?

Express your comfort level with technology, especially in a fast-casual environment like Domino's Pizza. If you've used similar systems, provide examples to illustrate your experience. If not, convey your willingness to learn and adapt quickly to ensure smooth operations as a Customer Service Rep.

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How would you manage stress during a rush hour?

Managing stress during peak hours involves staying organized and focused while maintaining a positive demeanor. As a Customer Service Rep at Domino's, it’s crucial to breathe, think calmly, and prioritize tasks efficiently to handle the rush without losing sight of customer satisfaction.

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Describe a time you worked under pressure.

Provide a relevant example where you thrived under pressure. As a Customer Service Rep at Domino's, you may face busy days where orders pile up. Discuss how you managed your responsibilities efficiently while maintaining quality service, showcasing your ability to perform under challenging conditions.

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What will you do if a coworker is not performing their duties?

If a coworker is not performing, I would approach the situation with open communication. It’s important to check in with them and understand any challenges they might be facing. As a team-focused Customer Service Rep at Domino's, supporting each other leads to better overall performance and a positive work environment.

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At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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DATE POSTED
April 14, 2025

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