Customer Service Rep(05507) -235 S Elliott Rd - job 1 of 2

As a Customer Service Representative at Prairie Pizza, you will be responsible for taking phone orders accurately and efficiently, providing exceptional customer service with a friendly demeanor, answering questions about our menu and promotions, and resolving customer concerns with empathy. You'll play a vital role in ensuring our customers have the best experience possible!

To become a Customer Service Representative at Prairie Pizza, candidates must be at least 16 years of age. We're looking for individuals with a passionate attitude toward providing excellent customer service, strong communication skills, the ability to multitask, and basic computer skills to navigate point-of-sale systems. A love for pizza is definitely a bonus!

At Prairie Pizza, we believe in nurturing our team members' career aspirations. As a Customer Service Representative, there are numerous opportunities to grow within the company, whether you aim for a management position or even ownership down the line. We support your journey with career development resources and mentorship!

As a Customer Service Representative at Prairie Pizza, you'll enjoy competitive pay ranging from $10 to $12 an hour, flexible scheduling, health insurance options for eligible employees, paid time off, a 401k plan, and a fantastic 50% discount on pizza. Our fun and friendly work environment makes it even better!

Prairie Pizza has cultivated a customer-centric culture grounded in the Golden Rule, focusing on teamwork and enthusiasm. Our Customer Service Representatives are trained to maintain a positive and friendly atmosphere, take orders accurately, and swiftly resolve any issues, ensuring each customer leaves satisfied and happy!

When handling a customer complaint, it's crucial to listen actively to their concerns and show empathy. Acknowledge their feelings, apologize for any inconvenience, and offer a solution. This approach fosters trust and helps ensure a positive experience, turning their frustration into satisfaction.

Share a specific scenario that highlights your ability to go above and beyond for a customer. Focus on how you identified their needs, the steps you took to resolve an issue or enhance their experience, and the positive outcome that resulted from your attentive service.

In a fast-paced environment, multitasking, effective communication, and a positive attitude are crucial. The ability to prioritize tasks while maintaining a friendly demeanor will not only provide excellent service but also ensure smooth operations during peak times.

Express your genuine interest in their company culture and the chance to work for a family-owned franchise. Highlight your enthusiasm for pizza and customer service, and why you feel Prairie Pizza's values align with your own career goals.

In my previous roles, I learned to assess the urgency of each task quickly. I prioritize based on customer needs and order complexity, ensuring that I communicate efficiently to manage expectations while maintaining a quick pace to minimize wait times.

My communication style is open and friendly. I believe in being approachable and transparent, which helps foster trust with customers. I adapt my style depending on the situation, ensuring clarity and empathy in interactions, especially when addressing concerns.

During busy shifts, I focus on the big picture and the joy of serving customers. I find small moments of humor with team members and break tasks into manageable parts to stay motivated. Reminding myself of our shared goal of customer satisfaction keeps the energy high.

Provide an example that illustrates your contribution to a team project or goal. Emphasize collaboration, communication, and how each team member’s strength contributed to the success and positive result of the project.

To ensure accuracy in taking orders, I repeat key details back to the customer, actively listen to their preferences, and utilize the point-of-sale system effectively. This minimizes errors and enhances the customer's experience by confirming their requests.

The most rewarding aspect of working in customer service is the ability to make someone’s day better through personal interaction and service. Whether it’s making a customer smile or resolving a concern, I find great fulfillment in creating positive experiences.