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Domino's Customer Service Rep (08974)

Company Description

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Domino’s began humbly in 1960, with a history of starting small but dreaming big, which remains at the core of our brand. Hard work, ambition, and a passion for pizza have always fed the power of what’s possible at Domino’s. We are a company built on innovative solutions and a belief that we are never done getting better, we embrace change and the potential it unlocks for everyone. We are focused on developing an inclusive culture, with dignity and respect for all, where team members can grow, thrive, and bring their best selves to work every day. The diversity of our workforce is what helps to make us an enduring brand, where we can grow and thrive together.

Extra cash? New skills? More opportunity? Find what you're after at Domino's - where you'll have fun while making and delivering great food. One of the greatest things about working in a Domino’s is that it can fit your goals for work and life. Flexible schedules, extra cash and convenient locations. That’s all available. But there’s even more for the taking. Many of our corporate and franchise store team members have made the leap from entry-level to business owners. Others have pursued leadership opportunities throughout the brand. For those with their sights set on becoming managers, a store role can offer the chance to hone their skills in customer service, inventory management and people development. Find your full potential with Domino's!

Job Description

You got game? You got spring in your step? You want the best job in the world? And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.

We are searching for qualified customer service reps with personality, hustle and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.

We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! Our mission is to recognize, appreciate, value and utilize talents and contributions of all individuals. To create an empathetic environment where all team are valued for their differences, and encouraged to reach their highest potential. If this sounds like a culture you want to be apart of, what are you waiting for? Apply!

Duties & Responsibilities:
As a Domino's Crew Member, you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domino’s and Team Fox image standards is required – you are the face of the brand! Additional duties and responsibilities include, but are not limited to the following:
 

  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, coordinate with coworkers and customers, analyze and compile data, and make sound ethical judgments in a timely manner.
  • Enthusiastic customer greeting and positive personality – taking orders with a smile!
  • Operate, clean, and maintain all store facility and equipment.
  • Willingness to take inventory, stock ingredients from delivery area to storage, work area, walk-in or reach-in cooler, and complete associated paperwork.
  • Prepare product to Domino’s specifications and guidelines.
  • Receive and process telephone orders expeditiously to ensure customer satisfaction and timely pizza delivery.
  • Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
    Must be able to make correct monetary change.
  • Comfortability utilizing a computer keyboard, touch screen, and foot-paddle.

Qualifications

Physical Requirements:
Daily tasks are performed from a standing position, as such you will be on your feet for majority of your shift. This role includes, but is not limited to, the following activities:

  • Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4”.
  • Bulk product deliveries are made two to three time per week, and require unloading by team members. Product ingredients and supplies may weigh up to 50 pounds and requires lifting and/or stacking.
  • You may be required to occasionally crouch, squat, stoop, bend, or utilize stairs while performing job tasks.
  • Hand-eye coordination required for the use of shaping pizza dough, maneuvering pizza peel and cutter, and folding of cardboard pizza boxes.

Additional Requirements:
You must be at least 16 years of age
Must pass a Criminal Background Check

Additional Information

All your information will be kept confidential according to EEO guidelines.

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What You Should Know About Domino's Customer Service Rep (08974), Domino's

Join the team at Domino's as a Customer Service Rep in Gainesville, Georgia, where every day is a chance to make someone's day better! At Domino's, we pride ourselves on our passion for pizza and our commitment to delivering deliciousness while creating a fun, inclusive environment that values every team member. As a Customer Service Rep, you'll be the friendly face that greets customers—ensuring that they feel welcomed and valued. We're looking for energetic individuals who enjoy engaging with others, handling orders with enthusiasm, and can thrive in a fast-paced environment. Whether you’re a student, looking for extra cash, or seeking a new career path, this position offers flexibility and growth opportunities. You'll be responsible for taking orders, maintaining the cleanliness of the store, and ensuring that every pizza is made to perfection. Plus, with potential paths to management and beyond, you’ll have the chance to sharpen your skills and advance your career. At Domino's, we’re committed to helping you find your full potential and offering an environment that is not only dynamic but also respectful and inclusive. So if you're ready for a role where you can develop your customer service abilities while enjoying the perks of a supportive work culture, apply to join our team today!

Frequently Asked Questions (FAQs) for Domino's Customer Service Rep (08974) Role at Domino's
What are the primary responsibilities of a Customer Service Rep at Domino's?

As a Customer Service Rep at Domino's in Gainesville, your primary responsibilities will include greeting customers with enthusiasm, taking and processing orders accurately, and ensuring a clean and organized store environment. Your role will be vital in maintaining high levels of customer satisfaction and adhering to Domino's quality standards. You’ll also help in preparing products and managing inventory, which contributes to the store's efficiency and customer service excellence.

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What qualifications do I need to apply for the Customer Service Rep position at Domino's?

To apply for the Customer Service Rep position at Domino's, you must be at least 16 years old and pass a criminal background check. Ideal candidates will have a positive attitude, strong communication skills, and the ability to work well under pressure. Previous customer service experience is a plus, but not required. What matters most is your willingness to learn and work as part of a dynamic team!

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Is prior experience necessary to work as a Customer Service Rep for Domino's?

While prior experience in customer service can be beneficial when applying for the Customer Service Rep position at Domino's, it is not a strict requirement. Domino's is more focused on your personality, people skills, and enthusiasm for working with customers. Full training will be provided to ensure you have all the necessary tools to succeed in this role!

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Can I work part-time as a Customer Service Rep at Domino's?

Absolutely! Domino's offers flexible schedules that can accommodate part-time workers. This makes it an ideal opportunity for students or anyone looking to supplement their income. Your hours can be tailored to fit your personal schedule, whether it’s for only a few shifts a week or more.

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What kind of growth opportunities are available for a Customer Service Rep at Domino's?

At Domino's, there are plenty of growth opportunities for Customer Service Reps! Many team members have progressed to leadership roles or even become business owners. If you aspire to grow your career, Domino's provides the training and support necessary to develop your managerial skills and move up in the company.

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Common Interview Questions for Domino's Customer Service Rep (08974)
How would you handle an upset customer as a Customer Service Rep at Domino's?

When facing an upset customer, it’s vital to stay calm and listen actively to understand their concerns. Acknowledge their feelings, apologize for any inconvenience, and offer a swift solution. This shows that you value customer satisfaction and can effectively manage difficult situations.

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What do you think is the most important quality for a Customer Service Rep at Domino's?

The most important quality for a Customer Service Rep is having a positive and friendly demeanor. Since you'll be the first point of contact, a welcoming attitude greatly enhances customer satisfaction and builds a loyal customer base.

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Can you give an example of how you work well in a team?

Absolutely! An example would be during busy hours when teamwork is crucial. I make sure to communicate with my teammates, share any tasks, and support each other to ensure we meet customer demands efficiently. Team collaboration is key to a successful day at Domino's.

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What makes you want to work for Domino's as a Customer Service Rep?

I admire Domino's commitment to innovation and team member growth. Their flexible scheduling and inclusive work culture resonate with my values. I’m excited about the opportunity to contribute to such an iconic brand while enhancing my skills in a supportive environment.

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How do you handle pressure during rush hours?

Handling pressure during rush hours involves remaining organized and prioritized. I focus on each task at hand, maintain a quick pace, and continuously communicate with my team to ensure everything runs smoothly without compromising quality or service.

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How would you greet a customer entering the store?

I believe in making customers feel welcome as soon as they step in. A simple smile and a friendly 'Hello! Welcome to Domino's!' sets a positive tone. Following that, I would ask if I can help them with their order.

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What strategies do you use to ensure accuracy when taking orders?

To ensure accuracy in taking orders, I use active listening techniques and repeat the order back to the customer. I also make sure to double-check any special requests and confirm before processing it.

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Describe a time you provided excellent customer service.

One time, during a busy shift, a customer received the wrong order. I immediately apologized, offered to replace it for free, and provided complimentary drinks while they waited. The customer appreciated the quick resolution and returned as a loyal patron, which emphasized the impact of good service.

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Why do you think teamwork is important in a fast-food setting like Domino's?

Teamwork is essential at Domino's because it ensures that all tasks are covered efficiently, especially during busy periods. It fosters a supportive environment where everyone can rely on each other to provide the best service and meet customer needs collectively.

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What do you know about Domino's brand values?

Domino's values revolve around customer satisfaction, team member growth, and innovation. They prioritize creating an inclusive culture where everyone feels appreciated and valued, aiming to deliver quality service and delicious pizza consistently.

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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

At Domino’s, we make a promise to our customers to inspire through our actions, consistently provide delicious pizza at a great value, handcraft every pizza just for them, and to provide exceptional service all the time.

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Part-time, on-site
DATE POSTED
April 6, 2025

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