GROWTH OPPORTUNITIES Assistant Manager (02230) - job 1 of 2

As a GROWTH OPPORTUNITIES Assistant Manager at Mile High Pizza Company, you'll oversee the daily operations of the restaurant, ensuring an outstanding customer experience and managing your team effectively. You'll help staff members develop their skills through a structured training program, maintain product quality, and engage with customers to ensure they leave happy. Your responsibilities also include supporting other nearby locations and keeping track of daily sales and inventory.

To become a GROWTH OPPORTUNITIES Assistant Manager with Mile High Pizza Company, you should be at least 18 years old, possess a good driving record, and have a high school diploma or equivalent. Familiarity with MS Office applications like Excel and PowerPoint is essential. Previous experience in a management role, particularly in a fast-paced environment, is preferred, and a positive, energetic attitude is crucial for motivating your team.

At Mile High Pizza Company, the path to becoming a General Manager from GROWTH OPPORTUNITIES Assistant Manager typically takes between 3 to 6 months. You will receive comprehensive training and mentorship throughout your journey. Demonstrating leadership abilities, managing your team effectively, and a strong commitment to customer service will help you prepare for this advancement.

The GROWTH OPPORTUNITIES Assistant Manager role at Mile High Pizza Company typically requires a commitment of 5 days a week, including most weekends. This schedule is designed for a full-time position, and you may have opportunities for overtime as you contribute to the team's success and customer satisfaction.

Mile High Pizza Company places a strong emphasis on nurturing talent and promoting from within. As a GROWTH OPPORTUNITIES Assistant Manager, you'll participate in our 3-week training program to refine your skills. We believe that investing in our employees leads to a vibrant work culture, and many of our team members have successfully transitioned from entry-level positions to management roles and even franchise ownership.

To ensure great customer service, I would focus on training my team to understand customer needs and expectations, emphasizing prompt communication and positive interactions. Implementing regular feedback sessions would help us continuously improve our service.

I believe in addressing conflict directly and promptly. I would first listen to both sides to understand the situation and then facilitate a conversation between team members to find a resolution that works for everyone, aiming to keep the work environment positive.

In my previous roles, I gained valuable experience by overseeing a small team, where I learned to motivate individuals to work towards common goals, manage schedules effectively, and delegate tasks according to each member’s strengths. This experience has prepared me well for a GROWTH OPPORTUNITIES Assistant Manager position.

Once, a customer had an issue with their order, and instead of just correcting it, I personally delivered the corrected order along with an extra treat as an apology. This action turned a negative experience into a positive one and earned loyal customers.

I would implement a structured training program that includes hands-on experience, shadowing seasoned employees, and utilizing instructional materials. Encouraging questions and feedback during training would also ensure new hires feel supported and confident.

The most challenging aspect is managing multiple tasks efficiently during peak hours. However, I thrive in such environments by prioritizing tasks and maintaining a calm demeanor, which helps set the tone for my team.

I would motivate my team by recognizing their efforts, providing positive feedback, and introducing small rewards for meeting targets. Keeping the atmosphere light and fun would also help maintain high energy levels.

I would implement regular checks to ensure food is stored, prepared, and served in compliance with health and safety guidelines. Training team members on proper hygiene practices and holding regular safety drills would be critical.

To measure a restaurant’s success, I would track customer feedback scores, sales figures, employee turnover rates, and food cost percentages, as these metrics can provide insights into both customer satisfaction and operational efficiency.

I admire Mile High Pizza Company's impressive growth and commitment to team development. I believe that being part of a people-first organization aligns perfectly with my career goals, and I am eager to contribute to the team's success.