Strategic Partner Manager II - job 1 of 4

As a Strategic Partner Manager II at DoorDash, your key responsibilities will include managing merchant partners in the SMB restaurant sector, conducting quarterly business reviews to highlight wins and opportunities, minimizing churn by redirecting partners towards expansion strategies, and utilizing data to enhance operational processes. You'll act as a critical link between merchants and internal teams to ensure a satisfactory experience.

To qualify for the Strategic Partner Manager II role at DoorDash, candidates should have at least 3 years of experience in an Account Manager or post-sales role. Strong skills in project management, data analysis, and proficiency in tools like Salesforce and Google Suite are crucial. A solid blend of customer empathy and a strategic mindset is also vital to succeed.

The Strategic Partner Manager II position at DoorDash is designed to be hybrid, providing flexibility in work arrangements. You'll split your time between the office, visiting partner merchants, and leveraging the convenience of remote work. This model enables you to build strong relationships while retaining a healthy work-life balance.

In the Strategic Partner Manager II position at DoorDash, you will directly influence the growth and success of merchant partners by understanding their business needs and providing targeted solutions. Through your analytical insights, you can elevate performance and satisfaction levels, playing a crucial role in DoorDash's mission to empower local economies.

DoorDash provides a comprehensive benefits package for Strategic Partner Managers, including a 401(k) plan with employer matching, paid parental leave, wellness benefits, medical, dental, and vision insurance, and paid time off. Additionally, employees enjoy a supportive and diverse workplace culture that prioritizes well-being and career development.

When answering this question, focus on specific examples of how you managed relationships with restaurant clients, the strategies you implemented to drive growth, and any data-driven results that came from your efforts. Highlight your ability to empathize with clients and adapt solutions to meet their needs.

Discuss your approach to time management and prioritization. Mention tools or techniques you use, such as creating a priority matrix or using project management tools to track deadlines. It’s also important to illustrate your ability to remain flexible in adjusting priorities based on merchant needs and business goals.

To answer this question effectively, showcase your understanding of customer retention techniques. Discuss how to create value through regular check-ins, proactive communication, and offering tailored solutions. Emphasize the significance of building personal relationships and maintaining engagement with merchants.

Describe your step-by-step process for conducting a quarterly business review. Talk about preparing data, highlighting successes and growth opportunities, and setting future targets together with the partner. Emphasize the importance of creating a collaborative atmosphere that drives actionable insights.

When responding, explain how you gather and analyze data, such as sales figures and customer feedback, to assess the performance of your accounts. Discuss specific metrics you monitor and how you translate these insights into actionable recommendations for improvement.

In your response, provide a specific example of a challenge you faced with a partner. Detail the approach you took to understand their concerns, the steps you implemented to resolve the issue, and the eventual outcome. Be sure to highlight your problem-solving skills and communication strategies.

Talk about your commitment to continuous learning. Mention resources you follow, such as industry publications, webinars, and networking events. Highlight how staying current with trends enhances your ability to provide informed recommendations and innovative solutions to your partners.

When answering, describe your proficiency with Salesforce and any specific features you have utilized, such as creating report dashboards or managing pipelines. Explain how these tools have supported you in effectively tracking relationships and driving business development.

Emphasize your open-mindedness and willingness to accept constructive feedback. Discuss your approach to actively listen, synthesize the input, and take meaningful action, demonstrating how this has led to improved partnerships and solutions in your past roles.

For this question, connect your values and aspirations with DoorDash’s mission. Discuss your passion for helping local businesses thrive and how your skills align with the goals of the Strategic Partner Manager II role. Show enthusiasm for contributing to an innovative company making a difference.