Facility Technician - WPB

As a Facility Technician at Drive Shack, your main responsibilities include performing maintenance and repair tasks assigned by the Facilities Manager, maintaining the venue's entertainment and gaming areas, handling minor repairs in plumbing and electrical systems, and ensuring that all assigned equipment is in working order. You'll also be expected to maintain the grounds and sprinkler systems, manage inventory supplies, and uphold the safety and health policies within our dynamic environment.

To qualify for the Facility Technician position at Drive Shack, you should possess at least one year of technical and facilities experience, along with strong verbal and written communication skills. A background in computer systems is essential, particularly in PC hardware installations and troubleshooting. You also need the capability to work varied hours, including weekends and holidays, and the ability to lift items weighing up to 50 lbs.

The work environment for a Facility Technician at Drive Shack is dynamic and diverse, encompassing various tasks both indoors and outdoors. You can expect to operate in different temperature conditions and be on your feet for extended periods. You’ll be an integral part of maintaining the upkeep of our lively venue, contributing to ensuring that guests have a memorable experience during their visits.

During your first week as a Facility Technician at Drive Shack, you can expect to undergo an orientation process to familiarize yourself with our facilities, health and safety protocols, equipment, and key team members. You'll shadow experienced technicians to learn about the maintenance processes and start taking on some of the tasks like minor repairs and inventory management under supervision, setting the stage for your role within our exciting environment.

Absolutely! Drive Shack is committed to the development of its employees, providing opportunities for advancement for those eager to learn and grow. As a Facility Technician, you can enhance your skill set through hands-on experience and may have the opportunity to move into leadership roles or specialized technical positions, depending on your interests and career goals.

When answering this question, share specific examples of past maintenance tasks you've handled, focusing on troubleshooting, repairing malfunctioning systems, or managing equipment. Highlight your ability to prioritize tasks effectively, ensuring that both urgent needs and routine maintenance are addressed.

Discuss your proficiency with various equipment, any certifications related to maintenance, and your familiarity with AV systems, computer troubleshooting, and other relevant technologies. Be sure to mention how these skills have positively impacted your previous workplace or projects.

To answer this question, provide an example of how you’ve handled competing priorities in the past, perhaps by creating a task list or assessing which maintenance issues could cause the most disruption if not addressed promptly. Emphasize how effective time management contributes to overall team success.

In your response, talk about the importance of adhering to safety protocols and any specific training you’ve undergone. Give examples of situations where you've prioritized safety, such as conducting regular equipment checks or following guidelines during repairs to minimize risks.

Share a specific incident where you diagnosed a challenging repair, detailing the steps you took to resolve the issue systematically. Highlight your problem-solving skills and your ability to seek assistance or additional resources when necessary.

Emphasize your communication skills and describe how you engage with colleagues and guests positively. Mention instances when you’ve provided exceptional service or kept an open line of communication to ensure everyone feels valued.

Showcase your customer service skills by discussing how you would listen attentively to the guest’s concern, respond with empathy, and outline the steps you would take to resolve their issue quickly. This highlights your commitment to providing a positive experience.

Detail your experience with tracking and managing inventory, ensuring supplies are stocked and equipment is well-maintained. Discuss tools or systems you’ve used to keep inventory organized and efficient, which ultimately supports the overall operation of the venue.

Share your passion for technical work and problem-solving. You might mention the satisfaction you feel when a repair is successful or the importance of maintaining a safe and welcoming environment for guests. Your enthusiasm will speak volumes in your interview.

Express your adaptability and readiness to work in fast-paced environments. Share experiences where you successfully managed tasks under tight time constraints, emphasizing your ability to stay calm and focused while maintaining high-quality work.