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Behavioral Health Care Manager

Anticipated End Date:

2025-04-25

Position Title:

Behavioral Health Care Manager

Job Description:

JR146783 Behavioral Health Care Manager I
 

The Behavioral Health Care Manager I is responsible for conducting utilization management reviews for mental health and substance use disorder inpatient and outpatient benefits through telephonic and written processes. Also provides telephonic support for crisis intervention, assessment and short-term problem resolution and referral to appropriate provider(s). 
 

Location: This is a remote position, but you must live within 50 miles of one of our Pulse Point office locations.

How you will make an impact:

  • Uses appropriate screening criteria knowledge and clinical judgment to assess member needs to ensure access to medically necessary quality behavioral healthcare in a cost-effective setting in accordance with UM Clinical Guidelines and contract.

  • Refers cases to Peer Reviewers as appropriate.

  • Performs psychiatric and substance abuse or substance abuse disorder assessment coordination implementation case planning monitoring and evaluating to promote quality member outcomes to optimize member health benefits and to promote effective use of health benefits and community resources.

Minimum Requirements:

  • Requires MA/MS in social work counseling or a related behavioral health field or a degree in nursing, and minimum of 3 years of experience with facility-based and/or outpatient psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.

  • Current active unrestricted license, such as RN LCSW LMSW LMHC LPC LBA (as allowed by applicable state laws) LMFT or Clinical Psychologist to practice as a health professional within the scope of licensure is required.

  • Licensure is a requirement for this position.

  • However, for states that do not require licensure a Board-Certified Behavioral Analyst (BCBA) is also acceptable if all of the following criteria are met performs UM approvals only, reviews requests for Applied Behavioral Analysis (ABA) services only, and there is licensed staff supervision.

Preferred Skills, Capabilities, and Experiences:

  • In this role, associates should possess strong oral, written, and interpersonal communication abilities, along with excellent problem-solving, facilitation, independent decision-making, and analytical skills.

  • Must be proficient in MS Office and have a strong technical aptitude.

For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $65,772 to $98,658.

Locations: New York

In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.  The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level:

Non-Management Exempt

Workshift:

1st Shift (United States of America)

Job Family:

MED > Licensed/Certified Behavioral Health Role

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Average salary estimate

$82215 / YEARLY (est.)
min
max
$65772K
$98658K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Behavioral Health Care Manager, elevancehealth

Elevance Health is on the lookout for a Behavioral Health Care Manager in Latham, NY, who is passionate about mental health and wants to make a real impact. As a Behavioral Health Care Manager, you will be responsible for conducting utilization management reviews for mental health and substance use disorder benefits, both inpatient and outpatient. This involves leveraging your skills to assess member needs through thoughtful telephonic and written processes. You'll be providing critical crisis intervention support and ensuring our members receive the quality behavioral healthcare they need. Your role is all about connecting members with the right care, using your clinical judgment to guide them towards the most effective resources. We are especially interested in individuals with a solid background in psychiatric and substance abuse treatment, ideally with an MA/MS in social work, counseling, or nursing, as well as at least three years of direct relevant experience. Elevance Health values strong communication skills, a knack for problem-solving, and a proficiency in MS Office, as these qualities are essential for success in this role. Plus, while this is primarily a remote position, you should live within 50 miles of one of our Pulse Point office locations. The salary for this role ranges from $65,772 to $98,658, and we offer a comprehensive benefits package to support your health and well-being. If you’re ready to bring your expertise and compassion to our team, we want to hear from you!

Frequently Asked Questions (FAQs) for Behavioral Health Care Manager Role at elevancehealth
What are the primary responsibilities of a Behavioral Health Care Manager at Elevance Health?

As a Behavioral Health Care Manager at Elevance Health, your primary responsibilities include conducting utilization management reviews for mental health and substance use disorder treatments. You will assess member needs through telephonic and written communication, provide crisis intervention, and coordinate assessments and case planning to optimize member outcomes and ensure appropriate access to services.

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What qualifications are required to become a Behavioral Health Care Manager at Elevance Health?

To qualify for the Behavioral Health Care Manager position at Elevance Health, you need at least a master's degree in social work, counseling, or nursing, along with a minimum of three years of experience in psychiatric and substance abuse treatment. Additionally, you must hold an active unrestricted license, such as RN or LCSW, to practice as a health professional within your state.

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How does Elevance Health support the professional development of a Behavioral Health Care Manager?

Elevance Health is dedicated to advancing the professional growth of its Behavioral Health Care Managers through ongoing training and development programs. The company encourages associates to enhance their skills and clinical judgment, ensuring they are well-equipped to provide the highest quality care to members.

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What is the workspace model for the Behavioral Health Care Manager position at Elevance Health?

The Behavioral Health Care Manager position is primarily a remote role; however, you must live within 50 miles of an Elevance Health Pulse Point office. The company operates under a Hybrid Workforce Strategy, requiring associates to be onsite at least once a week, with specific expectations discussed during the hiring process.

Join Rise to see the full answer
What type of benefits can a Behavioral Health Care Manager expect at Elevance Health?

As a Behavioral Health Care Manager at Elevance Health, you can expect a competitive salary ranging from $65,772 to $98,658, in addition to a comprehensive benefits package that includes merit increases, paid time off, medical, dental, and vision benefits, a 401(k) match, wellness programs, and stock purchase options.

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Common Interview Questions for Behavioral Health Care Manager
Can you explain your experience with utilization management in behavioral health?

When answering this question, provide concrete examples of your past roles where you conducted utilization management. Highlight how your assessments and decisions positively impacted member outcomes and explain the processes you used to guide those decisions.

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How do you prioritize cases during crisis intervention?

Discuss your approach to prioritization when dealing with crisis situations. For example, talk about the criteria you consider for urgency and how you ensure support is provided effectively and efficiently.

Join Rise to see the full answer
Describe a time when you faced an ethical dilemma in behavioral health care.

Share a specific example where you navigated a challenging ethical situation. Explain the steps you took to resolve it while staying compliant with regulations and maintaining the best interest of your clients.

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What techniques do you use to assess member needs in mental health care?

Discuss the screening tools and techniques you utilize to thoroughly assess and evaluate the needs of your members. Highlight your clinical judgment and approach to tailoring effective treatment plans.

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How do you handle disagreements with other healthcare providers?

Explain how you approach disagreements professionally. Focus on collaboration, effective communication, and problem-solving strategies that aim to achieve the best outcomes for members.

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What role does communication play in your work as a Behavioral Health Care Manager?

Emphasize the importance of clear, empathetic communication in your role. Share examples of how effective communication has helped you build trust with clients and coordinate better care plans.

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How do you stay current with developments in behavioral health care?

Explain your commitment to continuous learning. Discuss any professional organizations you belong to, courses you take, or journals and resources you follow to stay informed about evolving practices in behavioral health care.

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What are some challenges you've faced in behavioral health management, and how did you overcome them?

Talk about specific challenges you've encountered, such as resource limitations or complex cases, and how your problem-solving skills and creativity led to successful resolutions.

Join Rise to see the full answer
Describe your approach to ensuring quality member outcomes.

Discuss your methodologies for monitoring member progress and evaluating care effectiveness. Mention specific tools or metrics you use to guide your decision-making and outreach efforts.

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To what extent do you rely on data to make decisions in your role?

Highlight the importance of data in your decision-making process. Provide examples of how you have integrated data analysis into your assessments and the impact it had on improving service delivery.

Join Rise to see the full answer
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 10, 2025

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