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Strategic Account Manager -Tampa, FL; Phoenix, AZ; or Dallas, TX

Job Description:We are seeking an experienced and dynamic Strategic Account Manager specializing in Aerospace and Defense to join our team. As a key member of our sales organization, you will be responsible for leading and growing relationships with our premier customers in the ADGsector. The ideal candidate will possess a deep understanding of the industry, a consistent track record of successful account management, and the ability to drive business growth through strategic partnerships.The role is a high-impact opportunity to further develop our premier strategic enterprise accounts within our ADG sector and enable continued success and growth in NI’s overall Aerospace/Defense/Government Strategy.The successful candidate will have responsibility for developing and driving an Account Growth Plan in partnership with key partners and leads a cross functional team to establish NI as a trusted advisor and partner to our customers success.Responsibilities:Customer Relationship Management:• Cultivate and maintain positive relationships with key decision-makers and customers within assigned aerospace and defense accounts at both the engineering and leadership levels.• Understand customers needs, challenges, and goals to provide tailored solutions and ensure customer success.Account Growth and Retention:• Develop and implement account plans to achieve and exceed revenue targets.• Proactively address any issues or concerns to ensure customer retention and dedication.• Collaborate with internal teams, including sales, marketing, and product development, to develop and implement strategic account plans.• Stay informed about industry trends, competitive landscape, and customer needs to identify new business opportunities.• Collaborate with internal teams, including sales, marketing, and product development, to develop and implement strategic account plans.• Stay informed about industry trends, competitive landscape, and customer needs to identify new business opportunities.Forecasting and Reporting:• Provide accurate and timely sales forecasts, reports, and updates to senior management.• Use CRM systems to maintain detailed account records and supervise sales activities.Requirements:• Bachelor’s degree or equivalent experience in Engineering, Business, Sales, Marketing, or a related field.• US Citizenship• Proven experience in senior-level account management within the aerospace and defense industry or experience as a test engineer using NI products.• Have or willing to take residence near assigned accounts.Preferred Qualifications:• Strong understanding of aerospace and defense technologies, products, and market dynamics.• Experience selling to engineering leadership, including directors and VPs.• Excellent communication, negotiation, and social skills.• Strategic problem solver with the ability to develop and implement effective account plans.• Results-oriented with a track record of achieving and exceeding sales targets.We recognize for our organization to support a diverse workforce, we must focus on employee wellbeing. We know that to do your best work, you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a market leading 401(k) and profit-sharing plan, a variety of medical insurance plans, with dental and vision coverage, family formation benefits in addition to paid parental leave (maternal and paternal), Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, inclusive of vacation, holiday and sick leave. Our goal is to offer a strong benefits foundation while allowing employees the flexibility to choose options that best suit their needs.At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) .Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.WHY EMERSONOur Commitment to Our PeopleAt Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.Work AuthorizationEmerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerEmerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.Accessibility Assistance or AccommodationIf you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .ABOUT EMERSONEmerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!No calls or agencies please.Requisition ID : 24010832Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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What You Should Know About Strategic Account Manager -Tampa, FL; Phoenix, AZ; or Dallas, TX, Emerson

Are you an innovative problem-solver with a penchant for building relationships? Emerson is on the hunt for a Strategic Account Manager to brighten our aerospace and defense sector! Based in beautiful East Montpelier, VT, this role allows you to harness your expertise while working closely with our premier customers. Imagine leveraging your comprehensive industry knowledge to foster strategic partnerships and drive growth. You’ll have the thrilling opportunity to cultivate and manage relationships with key decision-makers, ensuring that their needs are met and that they view Emerson as a trusted advisor. Every day, you will work with cross-functional teams to implement growth strategies and account plans while keeping a pulse on industry trends. This is no ordinary account management role; it’s about taking your skills to new heights in a dynamic environment. If you have a bachelor’s degree, relevant aerospace and defense experience, and the knack for delivering client success with a friendly demeanor, we want to hear from you! Join us at Emerson, where your work contributes to a better, safer, and smarter world while surrounded by a supportive and flexible company culture.

Frequently Asked Questions (FAQs) for Strategic Account Manager -Tampa, FL; Phoenix, AZ; or Dallas, TX Role at Emerson
What are the responsibilities of a Strategic Account Manager at Emerson?

As a Strategic Account Manager at Emerson, you will be responsible for cultivating and maintaining vital customer relationships in the aerospace and defense sector. This includes proactively developing account growth plans, implementing strategies to exceed revenue targets, and collaborating with internal teams to ensure successful outcomes. Additionally, you'll stay updated on industry trends to identify new opportunities and address customer concerns swiftly.

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What qualifications do I need to become a Strategic Account Manager at Emerson?

To qualify for the Strategic Account Manager role at Emerson, candidates should possess a bachelor's degree in Engineering, Business, Sales, or Marketing. It's essential to have proven experience in senior-level account management, especially within the aerospace and defense industry. Strong communication and negotiation skills are critical, and applicants must be US citizens due to the nature of the role.

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What does the account management process look like for a Strategic Account Manager at Emerson?

The account management process for a Strategic Account Manager at Emerson encompasses several key steps. Initially, you will build strong relationships with key decision-makers to understand their needs better. Following that, you'll develop customized account plans designed to achieve specific growth targets, monitor their success, and make adjustments as needed. Effective forecasting and timely reporting to senior management are also vital components of this process.

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What makes Emerson a great place to work for a Strategic Account Manager?

Emerson stands out as a fantastic workplace for a Strategic Account Manager due to its commitment to employee well-being and personal development. The company offers competitive benefits, including a leading 401(k) plan, flexible time off, and comprehensive medical coverage. Moreover, Emerson fosters a diverse and inclusive culture where unique perspectives are celebrated, allowing employees to thrive while contributing to meaningful innovations.

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What are the career advancement opportunities for a Strategic Account Manager at Emerson?

At Emerson, a Strategic Account Manager has ample opportunities for career advancement. With a robust training program focused on end-to-end employee development, you can explore mentorships and leadership roles as you grow within the company. Additionally, networking with a diverse range of professionals across various sectors can open new avenues for career growth and specialization.

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Common Interview Questions for Strategic Account Manager -Tampa, FL; Phoenix, AZ; or Dallas, TX
How do you prioritize tasks as a Strategic Account Manager?

When prioritizing tasks, it’s crucial to assess the needs of your accounts and align them with your company’s strategic objectives. Start by identifying urgent issues that could impact customer relations and revenue. Use a combination of OKRs (Objectives and Key Results) and your CRM tools to stay organized and ensure that high-priority tasks are addressed first.

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Can you describe your experience with account growth strategies?

Discuss specific account growth strategies you've implemented in the past, highlighting your understanding of the customer’s needs and market dynamics. Detail how you collaborated with cross-functional teams to create solutions that led to increased sales and retention rates, demonstrating your proactive approach and strategic mindset.

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What steps do you take for effective customer relationship management?

Effective customer relationship management involves regular communication and listening to your customers' needs. Schedule regular check-ins, gather feedback, and maintain transparency. Additionally, use CRM systems to document interactions and track important data that can enhance your understanding and service to each account.

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How familiar are you with the aerospace and defense industry?

While discussing your familiarity with the aerospace and defense industry, mention key trends, technologies, and competitors you have experience with. Highlight any previous roles or projects that demonstrate your ability to navigate the complexities of this industry and the skills you've developed to serve clients effectively.

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How do you handle customer complaints or concerns?

When handling customer complaints, it’s vital to listen actively and maintain a calm demeanor. Acknowledge their concerns, and identify the root of the issue. Quickly work on a tailored solution, and keep the customer informed throughout the resolution process. This approach not only solves the issue but can also strengthen the customer relationship.

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Describe a time when you exceeded a sales target.

Share a specific example where you exceeded sales targets, detailing the strategies employed. Discuss your approach, any collaborations with stakeholders, and how you recognized and leveraged opportunities within your accounts to boost sales. This will showcase your results-oriented mindset and proactive sales approach.

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What tools do you use to manage your accounts effectively?

Mention specific tools like CRM software, communication platforms, and project management tools you’ve used. Discuss how these tools help you streamline workflow, track details, and keep communication lines open, ensuring that no critical details fall through the cracks in your account management process.

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How do you stay updated on industry trends?

To stay current on industry trends, regularly read publications, attend conferences, and participate in webinars relevant to aerospace and defense. Networking with industry professionals through online platforms can also provide valuable insights and updates, positioning you to anticipate changes and react effectively.

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What is your approach to collaboration with cross-functional teams?

Collaboration with cross-functional teams starts with clear communication. I make it a point to engage team members early in the project, ensuring everyone understands the objectives and their roles. Regular meetings facilitate alignment, and I encourage feedback to foster an inclusive atmosphere where ideas can be freely exchanged.

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Why do you want to work for Emerson as a Strategic Account Manager?

Express your admiration for Emerson's commitment to innovation, employee development, and community impact. Highlight how you resonate with their values and how your expertise in the aerospace and defense sector aligns perfectly with the company's mission. This personal connection can set you apart as a candidate.

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We drive innovation that makes the world healthier, safer, smarter and more sustainable. We combine advanced technologies, industry-leading expertise and boundless curiosity about the world around us to create sustainable solutions for vital indu...

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December 14, 2024

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