Patient Advocate PRN

As a Patient Advocate II at Emory Healthcare, you will manage the investigation, resolution, and regulatory compliance concerning patient complaints and grievances. Your collaborative efforts will support not only patients but also families, physicians, and other staff. Being proactive in documenting cases and preparing reports for review committees will also be a significant part of your role.

To be considered for the Patient Advocate PRN position at Emory Healthcare, you should have 3-5 years of customer service or case management experience. A Bachelor's degree in healthcare is preferred, though an Associate degree combined with relevant experience may suffice. Strong conflict management skills and proficiency in using electronic medical records and customer databases are also essential.

Emory Healthcare emphasizes ongoing mentorship and leadership development, ensuring that Patient Advocates have access to training programs and resources to enhance their skills. With support in the form of wellness incentives and family-focused benefits, Emory is committed to nurturing your professional growth.

The work environment for a Patient Advocate PRN at Emory Healthcare is collaborative and supportive. You will join a team dedicated to improving patient experiences and fostering a culture centered around compassion and excellence. This allows you to thrive while actively engaging with various healthcare professionals.

Yes, local travel may be required for the Patient Advocate PRN position at Emory Healthcare. This will give you the opportunity to engage directly with patients and various clinical teams to ensure the best possible advocacy and support.

In your response, focus on illustrating your problem-solving skills by detailing how you approached the situation, the actions you took, and the resolution achieved. Highlight the importance of communication and teamwork in overcoming challenges.

Discuss your organizational strategies such as using task lists or digital tools to keep track of cases. Emphasize your ability to remain calm under pressure and the importance of effective communication in prioritizing patient needs.

Share specific examples of techniques you employ, such as actively listening to understand the other party's perspective, staying calm, and finding a common ground. Highlight how these strategies have successfully de-escalated potential conflicts.

Emphasize the crucial role empathy plays in understanding patient needs and concerns. Explain how putting yourself in their shoes informs your approach to advocacy and facilitates a more supportive care environment.

Detail your familiarity with relevant regulations and your commitment to adhering to policies. Discuss how you keep yourself updated on compliance matters and how you implement best practices in your documentation and response processes.

Discuss methodologies you utilize for collecting feedback, such as surveys or direct interviews. Elaborate on how you analyze this feedback and collaborate with internal teams to implement improvements that enhance patient care.

Provide examples demonstrating your collaborative approach with other healthcare professionals. Illustrate how effective teamwork benefits patient outcomes, ensuring you highlight your communication skills and ability to navigate challenges.

Talk about your systematic approach to documenting patient interactions. Mention tools you use and the significance of meticulous record-keeping in ensuring compliance and resolving patient concerns efficiently.

Outline your strategies for delivering impactful training sessions, including engagement techniques, the importance of interactive learning, and ensuring that crucial information is effectively communicated to new employees.

Share your passion for helping others and how personal values align with the core mission of patient advocacy. Convey how witnessing the positive impact of your work on patients' lives drives your commitment in this field.