Process Engineer (ServiceNow)

As a Process Engineer (ServiceNow) at Entain, you will guide the design and implementation of process solutions, analyze and optimize business operations, and collaborate with various teams to ensure ServiceNow's alignment with business goals. You will also coordinate project activities with external integrators and ensure best practices are followed for the configuration, customization, and automation of ServiceNow.

Candidates interested in the Process Engineer (ServiceNow) role at Entain should have a degree in scientific disciplines such as Computer Science or Mathematics. A minimum of three years of experience with ServiceNow is required, along with strong knowledge of platform configuration and workflow implementation. Relevant certifications are favored, and familiarity with scripting languages will enhance your candidacy.

Entain offers various development opportunities for Process Engineers, including certification programs, training workshops, and access to a robust Wellbeing program. This commitment ensures our team members can continually enhance their skills and stay up-to-date with industry trends and technologies.

At Entain, the work environment for a Process Engineer is collaborative and supportive. With a focus on teamwork, employees can engage with colleagues across different departments and benefit from a flexible work model that includes remote work options. The company promotes a positive atmosphere where innovation and creativity thrive.

Entain prioritizes compliance and security by adhering to all applicable regulations and industry standards. Process Engineers are expected to implement best practices in platform management to maintain security protocols, ensuring that all solutions meet compliance guidelines.

When designing and implementing process solutions in ServiceNow, I start by thoroughly understanding the requirements and goals of the business. I collaborate with stakeholders to gather insights and define workflows that enhance productivity and efficiency. I then leverage my technical skills to configure the platform appropriately, ensuring scalability and smooth integration with existing systems.

To analyze and optimize an existing business process, I conduct a thorough assessment that includes process mapping, identifying bottlenecks, and collecting qualitative and quantitative data. I then use this information to propose tailored solutions that streamline operations and improve overall efficiency while ensuring stakeholder alignment.

I have over three years of hands-on experience with ServiceNow configurations, where I have successfully customized workflows, developed user interfaces, and automated processes. I am familiar with best practices that ensure optimal performance and user satisfaction.

I manage tight deadlines and multiple priorities by employing strong time management and organizational skills. I prioritize tasks based on their impact and urgency, communicate effectively with my team, and remain flexible to adapt to any changes that may arise.

In a previous role, I encountered a significant delay in project delivery due to misalignment between stakeholders. To resolve this, I facilitated a meeting to clarify expectations and gather necessary insights. This collective approach led to a realignment of priorities and ultimately ensured the project's success within the new timeline.

I employ various tools such as project management software and collaboration platforms like Slack or Microsoft Teams to facilitate effective communication with cross-functional teams. Regular check-ins and updates help maintain transparency and drive collective accountability.

I am proficient in JavaScript and Python, which I utilize effectively for customizing workflows and automating processes in ServiceNow. These scripting skills allow me to enhance the platform's functionality and tailor solutions to specific business needs.

To ensure that my solutions align with the company's goals, I maintain an open line of communication with key stakeholders throughout the project. I regularly revisit the project's objectives and gather feedback to ensure alignment and make adjustments as necessary.

I follow best practices such as standardizing naming conventions, documenting customizations, and conducting regular performance assessments. I prioritize adherence to ServiceNow's guidelines, ensuring that all configurations maintain system integrity and compliance.

I stay informed about the latest trends and updates in ServiceNow by participating in online courses, webinars, and user groups. Additionally, I actively engage with the ServiceNow community through forums and forums to share knowledge and learn from peers.