Greeter - Rochester Airport

As a Greeter at Enterprise Mobility in Rochester, your primary responsibilities include welcoming customers as they arrive, providing local directions, and assisting them with questions to minimize their need to visit the counter. You’ll also work with your team to ensure the fleet is well maintained and clean, facilitating a positive experience for all renters.

To apply for the Greeter position at Enterprise Mobility in Rochester, you need a high school diploma or G.E.D., and a minimum of one year of experience in customer service. You must be at least 18 years old and possess a valid driver’s license, without a significant number of moving violations. Authorization to work in the U.S. is also required.

The Greeter position at the Rochester International Airport requires you to work Monday through Friday, from 11:00 AM to 7:00 PM. These consistent hours provide a stable work environment while allowing you to engage with customers during peak rental times.

Greeters at Enterprise Mobility in Rochester enjoy a range of benefits including paid time off, discounts on rental cars, a 401(k) retirement plan with company matching, and comprehensive health, life, dental, and vision insurance. These benefits contribute to a well-rounded employee experience.

Yes, prior customer service experience is required for the Greeter position at Enterprise Mobility in Rochester. A minimum of one year in a retail or administrative support role is expected to ensure you have the skills needed to provide exceptional service to our customers.

When handling a difficult customer as a Greeter, it's essential to listen actively to their concerns, show empathy, and find a solution that meets their needs. Demonstrating patience and a calm demeanor can help de-escalate any situation, ensuring the customer feels valued and respected.

Sharing an example of exceeding customer expectations can highlight your dedication to service. Discuss a specific instance where you addressed a customer’s unique needs, such as providing extra assistance or ensuring a smooth resolution to a problem, illustrating your commitment to enhancing customer experience.

In your answer, express your enthusiasm for customer service and your desire to be part of a team that contributes positively to travelers' experiences. Mention specific values of Enterprise Mobility that resonate with you, such as their commitment to being a trusted mobility provider and a great workplace.

Explain your ability to assess tasks based on urgency and importance. Mention strategies such as creating mental priority lists or using brief note-taking to keep track of customer needs. Highlight how staying organized and focused contributes to efficient service delivery.

The most crucial quality for a Greeter is outstanding interpersonal skills. Ability to connect with a diverse array of customers and provide excellent service is key. Additionally, adaptability to varying customer needs and situations will ensure a smooth and pleasant experience for everyone.

Discuss your commitment to maintaining a clean and organized rental area by regularly inspecting spaces and coordinating with your team. Mention proactive steps like overseeing the Emerald Aisle and ensuring that each vehicle fulfills cleanliness standards, crucial for customer satisfaction.

Staying motivated during shifts can involve setting personal goals for customer interactions or maintaining a positive environment with colleagues. Share how maintaining a focused and cheerful mindset helps you provide the best service and makes your work enjoyable.

Effective communication strategies might include regular check-ins, clear and concise messaging, and utilizing collaborative tools or systems. Stress the importance of sharing feedback and updates promptly to keep the team aligned and able to provide great customer service.

Addressing complaints about long wait times involves empathy and solutions. You can acknowledge the customer’s frustration, explain any reasons for the wait, and offer assistance or compensation if applicable. It’s all about turning a negative experience into a positive one through attentive service.

Teamwork is vital because, in a busy environment like an airport, seamless collaboration ensures that customer needs are met efficiently. Highlight how working together allows for better service continuity and enables all team members to support each other, providing an overall enhanced customer experience.