Data Center Technician - Tier 1

As a Data Center Technician - Tier 1 at EOS IT Solutions, your primary responsibilities include installing, servicing, and maintaining low voltage category cabling and communications cabling systems. You will engage in tasks such as pulling cables, racking and stacking equipment, and ensuring proper cable management within our infrastructure. Additionally, you’ll perform troubleshooting tasks, operate work ticket systems for infrastructure management, and respond to emergencies that may arise, ensuring we meet our service level agreements.

To qualify for the Data Center Technician - Tier 1 position at EOS IT Solutions, you should possess an associate degree or certification in a technology services discipline, or have equivalent work experience. Experience in installing, servicing, and maintaining low voltage cable infrastructure systems is crucial. Familiarity with industry standards such as BICSI, ANSI, EIA/TIA, and local National Electric Code is preferred, along with any industry-specific certifications.

Working as a Data Center Technician - Tier 1 at EOS IT Solutions involves a hands-on environment where you'll frequently engage in physical tasks such as lifting and moving equipment, managing cables, and performing installations. Safety is a top priority, and you'll work in accordance with safety regulations and company policies. Your role will also entail collaboration with other team members to efficiently complete projects, so teamwork is key!

Absolutely! EOS IT Solutions values the growth and development of its employees. As a Data Center Technician - Tier 1, you'll have opportunities to expand your skill set through training and workshops, and as you gain experience, there may be possibilities for advancement to more senior technical roles or leadership positions within the company.

The Data Center Technician - Tier 1 position at EOS IT Solutions has specific physical requirements, including the ability to lift up to 50 pounds frequently and occasionally up to 100 pounds. You'll need to have good vision skills for tasks requiring detail orientation, as well as the dexterity to handle various tools and equipment safely. Regular movement, including standing, walking, climbing, and crouching, is also expected as part of your daily activities.

When answering this question, provide specific examples of your hands-on experience with low voltage cabling systems. Discuss the types of installations and maintenance tasks you've completed, any standards you adhere to, and relevant tools or techniques you've used to solve problems effectively.

In your response, express your understanding of safety regulations that govern low voltage installations, such as BICSI standards, local codes, and OSHA guidelines. Highlight your commitment to following these regulations to ensure both your safety and that of your colleagues.

Provide insights into your approach to emergencies by describing any past experiences you've encountered. Emphasize your quick thinking, problem-solving skills, and how you coordinate with team members to resolve issues while adhering to service level agreements.

Discuss specific tools or equipment that you have experience with, such as cable testers, tone generators, or network management software. Share how you use these tools effectively to diagnose and rectify issues in low voltage cabling systems.

Articulate your organizational skills by detailing your methods for prioritizing tasks, using work ticket systems, and effectively collaborating with team members. Mention any specific practices that help you stay efficient and maintain high service levels in a dynamic environment.

Your response should demonstrate your understanding of the importance of adhering to installation standards. Highlight your knowledge of BICSI, ANSI, and EIA/TIA guidelines and explain how you double-check your work to ensure compliance with safety and quality standards.

If you have experience with fiber optics, discuss the types of installations you've completed, any challenges you faced, and the techniques you used to troubleshoot issues. If you’re not as experienced with fiber optics, express your eagerness to learn and adapt in this area.

Share your approach to collaborating with team members, including communication strategies and how you contribute to achieving common goals. Provide examples of successful teamwork in past roles as a Data Center Technician.

Discuss your commitment to continuous learning through attending workshops, pursuing certifications, or engaging in online courses related to the ICT field. This shows your passion for the industry and dedication to improving your skills as a Data Center Technician.

Emphasize the importance of being responsive, clear in communication, and addressing client concerns promptly. Discussing how you build rapport with clients can illustrate your customer service approach and the value you place on client satisfaction.