Studio Crew, West Village

As a Studio Crew member at SoulCycle, you will engage in various responsibilities including providing exceptional customer service, assisting with daily studio operations, and maintaining a clean and welcoming environment. You will also support instructors during class check-in and help train new staff, creating a cohesive team atmosphere.

To qualify for the Studio Crew position at SoulCycle, candidates should have prior customer service experience, outstanding communication skills, and the ability to multitask in a fast-paced environment. A positive attitude and excellent organizational skills are also essential for success in this role.

Studio Crew members at SoulCycle are expected to work at least 20 hours per week, including a minimum of three days of availability. One of these days must include either Saturday or Sunday, and additional availability for peak holiday shifts is required.

The pay rate for a Studio Crew position at SoulCycle in New York is set at $16.50 per hour, offering a competitive wage as you contribute to creating an inspiring community-focused environment.

The SoulCycle culture is centered around inclusivity, positivity, and community. As a Studio Crew member, you’ll be part of a supportive team that values camaraderie, personal growth, and a commitment to making fitness fun and accessible for everyone.

When asked this question, think of a specific instance where your actions positively impacted a customer's experience. Detail how you interacted with them, what the situation was, and any lasting impressions you left, staying true to the SoulCycle commitment to customer service.

For this question, share your strategies for time management. You could discuss methods such as creating to-do lists, setting priorities based on urgency, or using time-blocking techniques to ensure all studio tasks are completed effectively.

Highlight essential qualities such as excellent communication, empathy, the ability to work as part of a team, and a positive attitude. Relating these traits back to the SoulCycle mission of service and community can enhance your response.

Discuss a step-by-step approach for resolving customer complaints. Emphasize the importance of listening actively, staying calm, providing solutions, and going above and beyond to ensure customer satisfaction—key aspects of the SoulCycle ethos.

Share your passion for fitness and community, explaining how you relate to SoulCycle’s mission. Discuss personal experiences that have inspired you to be part of a place that combines physical well-being with a sense of belonging.

Emphasize the role cleanliness plays in customer experience, safety, and overall ambiance. You can discuss how an inviting space enhances client satisfaction and encourages them to return, directly influencing the studio's success.

Reflect on SoulCycle’s commitment to inclusivity and love, discussing how these values translate into your interactions with clients and colleagues. Showing that you understand and value this culture reinforces your fit for the role.

Discuss methods for maintaining clear communication, such as using direct and concise messages or hand signals in noisy environments. Highlight the importance of teamwork and honesty in building rapport amongst staff.

Share your appreciation for the variety of people in a studio environment, and how it teaches adaptability. You can speak on how interacting with different personalities can enrich your experience and foster a supportive community.

Discuss your training philosophy. Highlight your patience, ability to communicate clearly, and supportiveness in helping new employees learn the ropes. You might also mention the significance of instilling the values of SoulCycle in new hires from day one.