Program Manager (Public Sector Experience Required)

As a Program Manager at Experian, you will oversee various client lifecycle programs specifically related to the CFPB and FHFA. Your responsibilities will include managing project deliverables, ensuring timely quality outcomes, and collaborating with different departments to drive program success. You'll organize programs that align with our mission, support aspects of program management, and handle several concurrent projects while contributing to client onboarding.

To be considered for the Program Manager role at Experian, you should have over 7 years of program or project management experience, including at least 5 years in a public sector capacity. A bachelor's degree is also required. Familiarity with SaaS and PaaS concepts, along with the ability to work in a high-pressure environment while managing multiple tasks, is crucial for success in this role.

The work environment for a Program Manager at Experian is predominantly remote, providing you with the flexibility to manage your responsibilities from home. You will report directly to the EVP of Data Office and Client Operations, giving you insights and direct line communication to leadership while enjoying a collaborative culture that values diversity and innovation.

Experian offers a comprehensive benefits package for Program Managers that includes a competitive salary, an annual performance-based bonus, vacation accrual from day one, and a 401K plan with a company match. You also have access to robust health, dental, and vision plans, sick days, paid holidays, and wellness programs among other employee perks designed to enhance work/life balance.

Key skills for a Program Manager at Experian include strong organizational abilities, exceptional communication skills to manage relationships with various stakeholders, and the aptitude to handle multiple projects simultaneously. Additionally, a solid understanding of business process redesign and change management will greatly benefit you in ensuring that all programs align with Experian’s goals.

When answering this question, focus on specific projects you've managed, your role, and the outcomes you achieved. Highlight relevant public sector experience and how your initiatives led to improved processes or client satisfaction, which aligns with the mission of Experian.

In your answer, emphasize your strategy for prioritization, such as using tools for project management, aligning tasks with overall business goals, and communicating effectively with team members to ensure timelines are met. Provide examples of how prioritization led to successful project completion.

Be prepared to discuss specific challenges, whether they were resource-related or related to stakeholder management. Explain the strategies you employed to resolve these issues and how the solutions contributed to the project's success, showcasing your problem-solving skills.

Detail your methods for maintaining quality throughout the project lifecycle, including setting clear expectations, regular check-ins with team members, and using quality assurance processes. Link this to how you would uphold Experian's commitment to excellence.

Discuss your experience and comfort level with SaaS and PaaS, including any platforms you have worked with. Describe how this knowledge will help you in your role at Experian, especially in managing client integrations and enhancing user experience.

Outline your approach to change management by discussing methodologies you've used, including communication plans and training initiatives. Stress how effectively managing change can lead to smoother transitions for team members and clients alike.

Describe your conflict resolution process, focusing on open communication to understand differing viewpoints and facilitate collaboration. Highlight the importance of consensus and how you would guide the team back to project goals to ensure alignment.

Explain your preparation process, including research, understanding your audience, and developing engaging presentations. Emphasize the importance of clarity and how you tailor your message to meet the needs and concerns of stakeholders effectively, ensuring their buy-in.

Speak about your techniques for relationship building, such as regular communication, active listening to understand needs, and being responsive. Share an example where nurturing a relationship led to enhanced collaboration or project success.

Articulate your strategies for staying informed about industry trends, such as attending webinars, participating in industry forums, following relevant publications, or engaging in networking opportunities. Explain how this information shapes your approach to program management at Experian.