Customer Service Agent: Korean (night shift) - job 2 of 2

As a Customer Service Agent at Fever, your primary responsibilities include managing customer inquiries across various platforms such as phone, email, and social media. You will also resolve complaints, ensure effective communication with clients, and maintain detailed records of customer interactions.

To apply for the Customer Service Agent position at Fever, candidates should have a high proficiency in Korean, both written and spoken, and must be fluent in either Spanish or English. Previous experience in customer service or user support is highly valuable, and familiarity with Zendesk is preferred.

The night shift for the Customer Service Agent role at Fever is from midnight to 8 am, five days a week, allowing for a 30-minute break. This schedule is crafted to ensure excellent customer support during peak inquiry hours and offers a unique work-from-home opportunity.

Success as a Customer Service Agent at Fever requires strong communication skills, an eye for details, and the ability to manage time effectively. Additionally, being solution-oriented, adaptable, and having excellent organizational skills will greatly enhance your effectiveness in this role.

Working as a Customer Service Agent at Fever comes with a variety of benefits, including a flexible work-from-home setup, health insurance, gym memberships through Gympass, and a 40% discount on all Fever events, ensuring a well-rounded and satisfying work experience.

In your response, highlight specific experiences where you resolved customer inquiries or complaints. Use metrics or examples to demonstrate your achievements, showing how your efforts resulted in improved customer satisfaction.

Explain your approach to conflict resolution. Discuss techniques you use to remain calm, listen actively, and empathize with the customer's situation while working toward a satisfactory solution.

Mention any relevant tools like Zendesk, CRM systems, or communication platforms you are familiar with. Describe how you utilized these tools to streamline processes or improve communication with customers.

Detail your methods for assessing urgency and impact when prioritizing tasks. Share a framework you use to manage time effectively while ensuring no inquiries are overlooked.

Share your motivations for choosing a night shift schedule, such as personal preferences or lifestyle fit, while explaining how you will maintain productivity and wellness during late hours.

Discuss your attention to detail and the methods you use to verify information before communicating with customers. Mention any personal checks or resources you rely on.

Express your belief in the importance of responsiveness, empathy, and personalized service. Provide examples of how you have embody these principles in your previous roles.

Offer a specific example that highlights your commitment to customer satisfaction. Focus on the actions you took that led to a positive outcome for the customer.

Explain your strategies for maintaining flexibility amid changes. Discuss how past experiences taught you to adjust your approach to meet evolving customer needs.

Identify key strengths that align with the job requirements, such as your language skills, problem-solving abilities, or teamwork spirit, and back them up with relevant experiences that illustrate these traits.