Product Operations Manager (SaaS - Remote US)

Who We Are

At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.

Our employees are experts in the employee experience, workforce communications and technology. 

Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?

Our Values

Every employee is an owner with responsibility and credit for our progress.

Leadership is in our build and we see change as a catalyst for improvement.

We win as a team, committed to help our coworkers and customers thrive.

Role Overview

As the Product Operations Manager will play a pivotal role in ensuring Firstup’s products are delivered efficiently and effectively, aligning with our strategic goals and customer needs. You will manage projects through the product development lifecycle, evaluate and improve product operations processes, and foster and drive efficiency in our internal collaboration. You will report to the Product Operations Director.

• Product Development Lifecycle Management: Oversee the end-to-end product development process, from ideation to launch, ensuring timely delivery and alignment with business objectives.
• Data Analytics: Utilize data analytics to drive decision-making, track product performance, and identify opportunities for improvement.
• Tool Expertise: Leverage Aha! for roadmapping, product planning, and customer feedback review, Pendo for product analytics and user feedback, and Confluence for documentation and collaboration.
• Document Organization: Ensure all product documentation is well-organized, easily accessible, and up-to-date, facilitating efficient communication and collaboration across teams.
• Project Management: Coordinate cross-functional teams to ensure project milestones are met, risks are mitigated, and projects are completed within scope and budget.
• Stakeholder Collaboration: Work closely with product managers, developers, marketing, sales, and customer support teams to ensure product alignment with market needs and business goals
• Process Improvement: Continuously evaluate and improve product operations processes to enhance efficiency, quality, and collaboration.
• Reporting and Documentation: Create comprehensive reports and maintain detailed documentation to track project progress, product performance, and team activities.

• Experience: 3-5 years of proven product operations experience within a SaaS environment.
• Data Analytics: Proficiency in data analytics, with the ability to interpret data and derive actionable insights.
• Tools Proficiency: Hands-on experience with Aha! Roadmaps, Aha! Ideas, Pendo, and Confluence.
• Document Organization: Demonstrated experience in organizing and managing product documentation.
• Project Management: Strong project management skills, with experience managing projects through the entire product development lifecycle.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex information to diverse stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing challenges.

Why Firstup?

Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome.

If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit.

We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally.

Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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