Account Manager, Mid-Market

As an Account Manager for Mid-Market at FiscalNote, you will be responsible for maintaining and growing a book of business valued at $3M-$4M. This involves leading the renewal process for your client portfolio, tracking client metrics, and cultivating strong relationships across all organizational levels, particularly with C-suite stakeholders. You’ll also partner closely with cross-sell teams to identify opportunities for revenue growth and collaborate with the client success team to ensure effective software onboarding and adoption. It's all about driving value and minimizing churn while delivering an outstanding client experience.

To be considered for the Account Manager, Mid-Market position at FiscalNote, candidates should have at least a bachelor's degree and 3+ years of relevant professional experience, especially in government or SaaS renewal management. Strong relationship management skills, alongside excellent written and verbal communication abilities, are essential. Experience with change management and implementing new technology solutions in large organizations is advantageous. Knowledge of Salesforce software is preferred, but not mandatory. Passion for engaging with data-driven insights will set you apart in this role.

Success in the Account Manager, Mid-Market role at FiscalNote is measured by your ability to renew contracts and expand revenue within your portfolio. This includes minimizing client and revenue churn through proactive touchpoints, providing accurate forecasts, and leveraging data to identify areas for improvement. Building strong relationships that lead to C-suite champions is vital, as is collaborating effectively with internal teams to ensure that clients achieve their goals. Ultimately, your ability to drive client satisfaction and engagement will be key to your success.

As an Account Manager, Mid-Market at FiscalNote, you will be part of a collaborative and dynamic Account Management team. You'll engage with various internal departments, including marketing, product development, and client success, which fosters a holistic approach to client relationships. The team is committed to being proactive and responsive, emphasizing open communication and continuous improvement. Your role will require you to discuss insights and feedback in team meetings, contributing to the collective growth and success of the team and the organization.

A successful Account Manager, Mid-Market at FiscalNote is a motivated team player who enjoys tackling challenges and supporting both clients and the company. You should be confident in your abilities as a communicator and listener, with a keen eye for detail. Someone who has experience implementing software solutions, navigating technology, and understanding policy will excel. If you find joy in problem-solving, are data-driven in your approach, and can tailor your communication style to various audiences, you would fit in well at FiscalNote.

When answering this question, focus on specific examples from your past roles where you successfully built and maintained client relationships. Discuss the strategies you employed to understand client needs and how you ensured their goals were met. Highlight any metrics or outcomes that demonstrate your effectiveness, such as renewal rates or client satisfaction scores.

Share your approach to prioritizing clients, emphasizing the importance of understanding each client's unique needs and potential for growth. Discuss your organizational skills, such as using CRM tools to track metrics and client interactions, helping you manage touchpoints effectively and identify at-risk clients requiring immediate attention.

Discuss specific strategies you've implemented in the past to minimize churn, such as regular check-ins, understanding client pain points, and adjusting service or communication based on feedback. Highlight any success stories where your proactive approach significantly reduced churn rates.

When addressing challenging client conversations, emphasize the importance of active listening and empathy. Discuss how you prepare for these interactions by gathering data and insights beforehand and how you stay composed and focused on finding solutions that meet your clients' needs.

When answering this, provide a specific example of how you've used client data to inform your strategy. Discuss the metrics you focused on, how you interpreted the data, and the decisions that stemmed from that analysis, leading to improved client satisfaction or growth.

Detail your relevant experience with renewal management, particularly in a SaaS setting. Share insights into the processes you've followed, any tools you used, and how you’ve contributed to meeting renewal goals. Demonstrate your understanding of the SaaS business model and its implications for account management.

Share your insights on building rapport with C-suite executives by understanding their unique challenges and priorities. Discuss methods you've used to engage them effectively, such as personalized communication, value-driven presentations, and regular updates that emphasize business impact.

Explain your process for onboarding new clients, emphasizing the importance of clear communication and collaboration with the client success team. Discuss key steps you take, such as setting clear expectations, providing training, and ensuring that clients understand how to utilize the platform effectively. Highlight any positive outcomes resulting from your onboarding approach.

When discussing your contributions to team meetings, emphasize your collaborative spirit and willingness to share insights based on your experiences. Explain how you bring innovative ideas to the table and how you're open to feedback, highlighting any specific instances where your suggestions led to process improvements or enhancements.

Provide a detailed example of a client issue you faced and the creative solution you implemented. Discuss the steps you took to identify the root cause, the ideas you generated, and the final outcome, ensuring to highlight how your solution added value to the client and strengthened your relationship.