Service Sales Engineer

As a Service Sales Engineer at Fluence, your main responsibilities will include providing technical support to sales teams, negotiating technical specifications for energy storage service agreements, developing accurate cost estimates, and collaborating with customers and engineering teams to deliver tailored solutions.

To qualify for the Service Sales Engineer position at Fluence, candidates should possess a Bachelor’s or Master’s degree in Engineering, preferably electrical, and have over 5 years of experience in energy storage or related fields.

Fluence is committed to fostering the growth of its Service Sales Engineers by encouraging continuous learning, collaboration with engineering teams, and involvement in innovative projects, which helps deepen their technical knowledge in energy storage technologies.

The Service Sales Engineer role at Fluence requires candidates to be willing to travel domestically and internationally up to 20% of the time to engage with clients and support various projects.

Fluence promotes a culture of creativity, agility, and inclusivity. As a Service Sales Engineer, you'll find an environment that values diverse perspectives and encourages open communication, making it a fun place to work.

To effectively understand technical specifications, I focus on collaborating with engineering teams and closely reviewing the project requirements. I also ensure that I am well-versed in current standards and regulations that apply to energy storage.

In my previous position, I encountered a challenge with an energy storage project's performance guarantees. I systematically analyzed the issue, collaborated with various teams to identify the root cause, and implemented a solution that improved project outcomes.

I have extensive experience with contract negotiations, specifically in energy services. I prepare by understanding key contract areas and collaborate with legal teams to ensure that agreements are favorable and meet all parties' requirements.

I prioritize open and transparent communication, regularly facilitating meetings and updates between the sales and engineering teams. This approach ensures that both teams are aligned and any technical considerations are factored into sales strategies.

I have a strong background in developing detailed and accurate cost estimates by analyzing project specifications and collaborating with various teams. I ensure that all costs are transparent and justifiable to support successful service sales.

In fast-paced environments, I prioritize tasks based on urgency and impact. I also utilize time management techniques to ensure that I can effectively balance competing demands and deliver results on time.

I stay updated with industry trends through ongoing professional development, attending relevant conferences, subscribing to industry publications, and engaging with my network. This helps me stay informed and drive innovation in my role.

In a past role, I proposed an upgrade to our monitoring system for an energy storage project, which significantly improved performance analytics. This upgrade allowed us to better predict maintenance needs, thereby reducing downtime.

I would listen attentively to the customer, address their concerns with factual information about our service guarantees, and highlight our commitment to delivering quality through rigorous project management and engineering practices.

My long-term career goal is to continue to grow within the energy sector, focusing on innovative solutions in energy storage. I aspire to take on leadership roles where I can drive strategic initiatives and mentor the next generation of engineers.