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FM Approvals Quality Auditor II

FM Approval’s certified products are audited on a periodic basis to ensure compliance to the original FM Approved certification. The role of a Quality Auditor is to schedule and conduct audit assessments at customer locations assessment at manufacturers responsible for making products that bear the FM Approval’s certification mark. FM Approved products cover a wide range of property loss prevention products involving electrical systems, fire protection and building materials.

This role is based out of our St. Louis, MO office and audit territory includes surrounding regions.

 

  • The ideal candidate is expected to have and be able to demonstrate practical experience in quality management systems, manufacturing processes, quality control processes and auditing practices.
  • Ensure the integrity of FM Approved products through scheduling and performing onsite customer audits throughout the FM Approvals customer base.
  • Effectively and efficiently perform well defined duties with limited supervision.
  • Manage, cultivate, and maintain partnerships with a variety of FM Approved product manufacturers while ensuring compliance to FM Approvals standards.
  • Independently audit procedures, processes, systems, and records for conformity to requirements to ensure compliance to the FM Approved standards.
  • Review Approval markings, critical design drawings, documentation control, quality procedures, inspection equipment, calibration activity and perform product validation to controlled drawings.
  • Effectively schedule assessment audits.
  • Perform audits, at customer locations, to verify compliance to the FM Approvals standards and document any areas of non-compliance.
  • Accurately report audit results on a wide variety of audited products through effective communication, both verbally and in formal written audit reports.
  • Effectively interact with customers both verbally and in written form to discuss technical issues, and cited noted non-conformances.
  • Bachelor's Degree in Engineering required within one of the following fields of expertise Electrical, Mechanical, Chemical and/or Industrial Engineering.
  • A minimum of 3 years of manufacturing processes experience is required and 5 years of related quality auditing, process control and/or QA experience is preferred.
  • Excellent interpersonal, oral and written communication skills.
  • Possess critical thinking, analytical and problem-solving skills.
  • Microsoft Office Suite computer literacy.
  • Ability to use and understand various measurement tools (pressure gauges, calipers, voltmeters, etc.) 
  • Ability to read, interpret and understand critical dimensions within engineering technical drawings.
  • Ability to take direction and work with minimal supervision.
  • Must be self-motivated with excellent organizational skills.
  • Ability to obtain and assess objective evidence throughout the audit while acting impartially.
  • Observe, document, and evaluate audit observations while effectively managing customer interactions during the audit process.

Additional preferred qualifications and skills:

  • ISO 9001, 17020, 17025 and/or 17065 experience.
  • ASQ, RABQSA / Exemplar Global or equivalent ISO 9001 Lead Auditor Certification
  • ASQ certifications including CQA, CQE, CQI, CCT are beneficial.

Travel: 

Significant day travel required, approximately 70%.

  • Overnight travel estimated at 30%, depending on region.
  • Company leased car provided including vehicle maintenance and fuel expense.

The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM's comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

 

FM Approvals is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

 

#LI-TA1

 

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What You Should Know About FM Approvals Quality Auditor II, FM

Join FM Approvals as a Quality Auditor II in our St. Louis County, MO office and play a crucial role in ensuring the compliance of FM Approved products. In this exciting position, you'll conduct scheduled audit assessments at customer locations and manufacturers, verifying adherence to our high standards for property loss prevention products, which include critical systems like fire protection and building materials. The ideal candidate will possess a Bachelor’s Degree in Engineering, and ideally have three years of manufacturing processes experience along with a strong background in quality auditing. Your focus will be on maintaining strong relationships with our FM Approved product manufacturers while conducting thorough audits of processes, procedures, and quality control systems. You'll be responsible for documenting your findings effectively and communicating them clearly with the customers, which requires excellent interpersonal skills. With about 70% of the role involving travel, it's perfect for someone who enjoys a dynamic work environment. Join us and be part of a team committed to quality, safety, and innovation in the industry, while also enjoying the benefits of FM Approvals' comprehensive Total Rewards program, including health benefits, a 401(k) plan, and career development opportunities. Take the leap and contribute to a safer world!

Frequently Asked Questions (FAQs) for FM Approvals Quality Auditor II Role at FM
What are the responsibilities of the FM Approvals Quality Auditor II?

The FM Approvals Quality Auditor II is responsible for scheduling and conducting audit assessments at customer locations. This includes verifying compliance with FM Approved standards, performing site audits, documenting findings, and maintaining effective communication with manufacturers. The role also requires reviewing critical design drawings and ensuring the integrity of various FM Approved products.

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What qualifications are needed for the FM Approvals Quality Auditor II position?

To qualify for the FM Approvals Quality Auditor II position, a Bachelor's Degree in Engineering is required, along with a minimum of three years of manufacturing processes experience. Additionally, having five years of related quality auditing experience and certifications such as ISO 9001 Lead Auditor could be beneficial. Excellent communication and critical thinking skills are also essential.

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How much travel is involved in the FM Approvals Quality Auditor II role?

The FM Approvals Quality Auditor II position involves significant travel, approximately 70% day travel is required, with around 30% likely needing overnight stays depending on the audit region. A company-provided car covers vehicle maintenance and fuel expenses, allowing you to focus on your audits.

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What skills are necessary for success as an FM Approvals Quality Auditor II?

Success in the FM Approvals Quality Auditor II role requires strong interpersonal and communication skills, critical thinking, and problem-solving abilities. Candidates should be experienced in quality control processes and able to work independently while managing customer relationships and conducting detailed audits of manufacturing procedures.

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What benefits can a Quality Auditor II expect at FM Approvals?

As a Quality Auditor II with FM Approvals, you'll have access to a comprehensive Total Rewards program, which includes health and well-being benefits, a 401(k) plan, an incentive plan, tuition reimbursement, flexible work options, and generous time off allowances. This ensures that you have the support you need to thrive both personally and professionally.

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Common Interview Questions for FM Approvals Quality Auditor II
Can you describe your experience with quality management systems for the position of FM Approvals Quality Auditor II?

It's important to highlight specific instances where you've successfully implemented or evaluated quality management systems. Mention any frameworks you are familiar with, such as ISO standards, and describe how you ensured compliance and improved quality in previous roles.

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How do you prepare for an on-site audit as a Quality Auditor II?

Preparation is key: start by understanding the specific requirements of the FM Approved standards you'll be assessing. Gather necessary documentation, develop a plan for the audit, and ensure you have the right tools for measurement and analysis. It's also beneficial to familiarize yourself with previous audit results to spot areas requiring attention.

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How do you handle non-compliance during an audit?

Address non-compliance with professionalism and integrity. Clearly document the findings, and discuss them constructively with the client, providing a path for remediation. It's vital to communicate the implications of non-compliance and how to move forward to achieve compliance.

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What techniques do you use to manage customer interactions during audits?

I focus on clear and respectful communication, ensuring that the customer understands the audit process. Active listening is crucial in addressing their concerns and making the audit experience positive while ensuring compliance through collaborative discussions.

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Describe a challenging audit you’ve managed. What made it challenging, and how did you overcome it?

Share an anecdote illustrating your problem-solving skills. Emphasize obstacles encountered during the audit process, such as resistance from staff, incomplete documentation, or tight deadlines, and detail the strategies you employed to navigate these challenges effectively.

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What is your experience with engineering technical drawings?

Discuss any experience you have reading and interpreting engineering drawings. Highlight specific tools or software you have used and how this skill has helped in your previous roles to perform validations and inspections effectively.

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How do you stay updated with changes in industry standards relevant to the FM Approvals Quality Auditor II role?

Maintaining up-to-date knowledge is crucial. Share how you subscribe to relevant publications, attend workshops or webinars, and participate in professional networks. This not only helps enhance your skills but also keeps you informed about industry trends and changes.

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What methodologies do you apply to assessing quality control processes?

Discuss methodologies like Six Sigma, PDCA (Plan-Do-Check-Act), or root cause analysis. Tailor your response to illustrate how you apply these methodologies in real situations and their impact on improving quality processes.

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Why do you want to work as a Quality Auditor II with FM Approvals?

Your answer should reflect understanding and alignment with FM Approvals' goals. Speak about your passion for quality assurance, desire to contribute to safety standards, and interest in the company's mission and values.

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How do you prioritize tasks when conducting multiple audits?

Discuss your organizational skills and tools used to stay focused on priorities. Explain your approach to scheduling audits, managing timelines, and ensuring that all audits receive thorough attention without compromising quality.

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FM is a leading commercial property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. For more than 175 years, clients h...

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April 12, 2025

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