Job Title - Technical Support Adviser 2nd Line IT
Salary - up to £32,000 (DOE)
Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 corridor and below.
Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.
We are now recruiting for a Technical Support Adviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop.
Principal Responsibilities
Please note, this role is predominately hybrid with some requirement to be in office. Occasional travel to various customer sites (South/South West areas) will also be required on occasion.
At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.
We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.
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Are you a tech-savvy problem solver looking for a new challenge? Join the Focus Group as a Technical Support Advisor 2nd Line IT and be part of a collaborative team dedicated to providing exceptional customer service! At Focus Group, we pride ourselves on empowering over 30,000 businesses with cutting-edge technology solutions since 2003. As a Technical Support Advisor, your main focus will be to deliver 2nd and 3rd line support using your expertise in tools like Office 365, Windows Server, and Azure Virtual Desktop. You'll handle queries from our valued customers via phone, email, or live chat and ensure their issues are addressed promptly and effectively. Your responsibilities will involve diagnosing problems, logging cases, managing site visits when necessary, and collaborating with 3rd parties to guarantee seamless resolutions. We understand the importance of a positive customer experience, so a calm demeanor and an excellent telephone manner are crucial in this role. Our hybrid working model means you'll mainly work remotely, with occasional travel required in the M4 corridor and surrounding areas. Not only will you be part of a trailblazing organization with a $1bn valuation, but you’ll also experience a vibrant and inclusive workplace recognized as one of the UK’s best 100 companies to work for. We are excited to support your growth as you thrive within our team. If you're ready to help us shape the future of technology while developing your career, we'd love to hear from you!
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