Floating Affordable Housing Leasing Consultant (REF8714B)

As a Floating Affordable Housing Leasing Consultant at FPI Management, you will be responsible for actively engaging with potential and current residents, overseeing the leasing process, and ensuring all Fair Housing laws are followed. You'll assist with property tours, process rental applications, prepare lease agreements, and maintain relationships with clients to meet occupancy goals. Your role will also include ensuring all resident files are organized and compliant with company procedures.

To qualify for the Floating Affordable Housing Leasing Consultant position at FPI Management, candidates should have at least one year of experience in a similar role within residential property management or relevant fields such as retail or customer service. Familiarity with affordable housing programs is necessary. A high school diploma is required, and a valid driver’s license with a good driving record is also needed.

FPI Management offers comprehensive training programs and numerous opportunities for career growth to all Floating Affordable Housing Leasing Consultants. Our focus on employee development ensures that you gain valuable skills in leasing and customer service while being part of a supportive team that values your contributions and career aspirations.

A typical workday for a Leasing Consultant at FPI Management involves greeting potential residents, conducting property tours, managing rental applications, and ensuring that all documentation is accurately processed. You'll spend time on marketing strategies to attract residents while maintaining effective communication with team members and clients. Providing exceptional customer service and following up on resident inquiries is also a key part of your day.

Working as a Floating Affordable Housing Leasing Consultant at FPI Management comes with numerous benefits, including competitive pay, an employee-only employer-paid benefits plan, opportunities for continuous training, and a collaborative work environment. You'll be part of a large and respected company that values its employees and promotes a positive workplace culture.

To effectively handle a difficult resident complaint, I would first listen actively to understand their concerns. I would maintain a calm and professional demeanor, assuring them that their issue is important to me. By validating their feelings and providing a clear path to resolve the issue, I would aim to restore their confidence in our community and ensure their satisfaction.

My approach to managing lease agreements and applications involves thorough organization and attention to detail. I ensure all documents are completed accurately and in compliance with Fair Housing laws. Following a systematic process for data entry and file management helps me maintain the confidentiality and integrity of resident information, which is critical for success as a Leasing Consultant.

I have hands-on experience implementing various marketing strategies to attract prospective residents. I leverage online platforms, social media, and local advertising to create awareness about available units. Analyzing market trends allows me to adjust our approach and ensure we effectively reach our target audience, appealing to their needs and showcasing the community's strengths.

I prioritize tasks by assessing urgency and impact. I create a daily to-do list that includes scheduled tours, resident follow-ups, and administrative tasks, ensuring I allocate time effectively. By using tools like calendars and reminders, I stay organized, focusing on the most pressing tasks while remaining adaptable to changing priorities.

To maintain high occupancy levels, I would employ proactive marketing strategies and ensure a welcoming leasing experience for potential residents. Building strong relationships with current residents is crucial, as happy tenants can lead to referrals. I would regularly analyze market trends to adjust pricing and promotions in alignment with our target demographic's preferences.

I ensure compliance with Fair Housing laws by staying informed about changes in legislation and implementing best practices in all leasing activities. Providing training to all team members about Fair Housing policies is vital so everyone understands the importance of equal treatment for all applicants, ensuring there are no biases during the leasing process.

Effective communication is at the heart of a Leasing Consultant's role. It encompasses not only clear exchanges with prospective residents but also maintaining positive relationships with current residents and team members. Good communication fosters trust, facilitates problem-solving, and ensures that everyone involved in the leasing process stays informed.

In my previous roles, I handled occupancy goals by implementing targeted marketing campaigns and focusing on resident retention strategies. I tracked application metrics and resident feedback, allowing me to adjust approaches as needed to meet objectives. Building a sense of community and engaging current residents also served to boost our occupancy rates.

One instance where I performed effectively under pressure involved responding to multiple resident inquiries during peak leasing season. I implemented a system for prioritization and managed my time efficiently, ensuring no inquiries were overlooked while maintaining high customer service standards. This experience reinforced my ability to remain composed and achieve results despite time constraints.

Customer service is crucial as a Leasing Consultant because it directly impacts resident satisfaction and retention. Providing a positive experience helps build a sense of community and trust, encouraging prospective residents to choose our apartments. Excellent customer service can also distinguish our community in a competitive market.