Medical Assistant or LPN

At Franciscan Health, a Medical Assistant or LPN is entrusted with various essential responsibilities, including rooming patients, taking vital signs, documenting medical histories, and managing patient records via electronic systems. They also administer medications and vaccines and assist in phlebotomy and point-of-care tests under supervision. This role is vital to providing a more personal approach to patient care across multiple outpatient settings.

To qualify for the Medical Assistant or LPN position at Franciscan Health’s Cityway Health Campus, candidates must have a high school diploma or GED. Additionally, an associate's degree or certificate in Medical Assisting or a valid LPN license is required. Candidates should also have a year of relevant experience or be a certified Medical Assistant within six months of hire.

The work environment for a Medical Assistant or LPN at Franciscan Health is supportive and team-oriented, emphasizing patient care and professional development. Employees enjoy a consistent day shift schedule, work-life balance, and the opportunity to contribute to a mission-driven organization known for compassionate care and excellence in healthcare.

Yes! Franciscan Health offers a sign-on bonus for the Medical Assistant or LPN position at Cityway Health Campus. Interested candidates are encouraged to discuss eligibility details with their Talent Acquisition Advisor during the application process.

Franciscan Health provides an enhanced benefits package for Medical Assistants and LPNs, including competitive pay structures that reward experience, professional development opportunities, and comprehensive benefits. This may include health insurance, retirement plans, and more, ensuring that employees feel valued and supported throughout their careers.

Key skills for a Medical Assistant or LPN include strong communication skills, attention to detail, proficiency in electronic medical record systems, clinical capabilities such as taking vitals and administering medications, and the ability to work as part of a healthcare team.

Managing difficult patients requires patience, empathy, and effective communication skills. It’s essential to listen actively to their concerns, maintain a calm demeanor, and find common ground to help address their needs while ensuring quality care.

Patient confidentiality is fundamental in a Medical Assistant or LPN role as it fosters trust between the patient and healthcare provider. It’s crucial to understand HIPAA regulations and to apply them diligently when handling patient information.

When working under pressure, prioritization and time management are key. An effective response would involve outlining a situation where you handled a high volume of patients, the strategies you used to manage the stress, and how you ensured that each patient received quality care.

Discuss your hands-on experience with electronic medical records, highlighting any specific systems you have used, how you ensure accuracy and security, and how it contributes to effective patient care.

The fulfillment often comes from the ability to positively impact patients' lives through compassionate care. Describing personal experiences can illustrate your passion and dedication to healthcare.

Addressing discrepancies in patient information involves careful verification and clear communication with the relevant parties, such as your supervisor or the patient, to ensure accurate records and continuity of care.

Maintaining a positive work environment can involve open communication, teamwork, providing support to colleagues, and celebrating successes together. A positive attitude goes a long way in fostering a collaborative atmosphere.

Describing your approach to continuing education can include attending workshops, pursuing further certifications, participating in relevant online courses, and staying updated on industry best practices and guidelines.

It's important to come prepared with thoughtful questions that show your interest in the role. Inquire about the team structure, growth opportunities within Franciscan Health, or how they support their staff's professional development.