Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Technical Service Coordinator image - Rise Careers
Job details

Technical Service Coordinator

Freedom Solar is one of the largest solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida, and our commercial business has a nationwide reach. Our strong reputation in the industry is based on our dedication to quality craftsmanship and outstanding customer service. At Freedom Solar, our mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values: 


Pride in Quality Craftsmanship 

Go Above and Beyond 

Put People First 

Have a Humble Heart 

Give a Damn 

Shoot Straight 


At Freedom Solar, we have built a customer-focused, turnkey solar installation experience that is unusual in the industry. Unlike most solar companies, we serve our customers through the entirety of their solar journey, from marketing and sales, to installation, to service and warranty coverage. As we have scaled, we have remained true to our startup roots, with dedication, creativity, resourcefulness, and speed inherent to our culture. We care deeply about our customers and the environment, and everything we do reflects that. And we aspire that our team emulates and enhances this culture.


Freedom Solar is looking for a customer service-oriented Technical Service Coordinator to join our growing team! This position will play a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls and diagnosing system issues. You will be serving as a liaison between customers and service technicians to ensure efficient and timely solutions to clients. This is an in-office opportunity.


Essential Functions and Duties:
  • Monitoring customer solar systems and educating homeowners on system efficiency and productivity. 
  • Creating and Tracking work orders and workflow maintenance requests promptly.
  • Handling invoicing for all service calls and coordination payments with accounting. 
  • Ensuring customer satisfaction by providing excellent customer support
  • Serving as a liaison between our customers and solar technicians 
  • Scheduling and dispatching Service Technicians. 
  • Answering customers' concerns or service requests regarding their solar products.
  • Understanding the Freedom Solar Products and installation process to answer questions appropriately.
  • Performing additional tasks as assigned


Qualifications:
  • 1+ years of high-volume customer service experience, prior solar monitoring, or service technician experience strongly preferred. 
  • Strong work ethic, people skills, and dependability.  
  • Must have excellent interpersonal skills (i.e. exceptional phone etiquette).
  • Must possess professionalism and a positive attitude. 
  • Must have excellent verbal and written communication skills.
  • Prior knowledge of examining work order requests and scheduling. 
  • Ability to read electrical diagrams.
  • Knowledge of how to troubleshoot photovoltaic and electrical issues.
  • Strong knowledge of battery backup systems


Knowledge, Skills, and Attributes:
  • Work under pressure.
  • Handle high-stress calls and customer escalations.
  • Working knowledge of the solar industry, installation processes or electricals.
  • Highly organized.
  • Ability to self-manage.
  • Ability to manage multiple projects in pipelines.
  • Team mentality.
  • Flexible to change.


We understand you may be a great candidate without fitting all our preferred experience, knowledge, skills, and attributes. And you may have other skills that are valuable for the role, but which we haven’t thought of. Because we recognize this and we value diversity of thought, experience, and background, we still encourage you to apply.


Freedom Solar is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


Employee Benefits:


Freedom Solar recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following: 


Medical, Dental, and Vision Insurance 

100% Company-Sponsored Short-Term Disability 

401(k) Employer Matching 

Weekly Pay Dates 

3 Weeks PTO + 3 Sick Days

12 Paid Holidays 

Team Building Events! 

Upward mobility Opportunities!

Freedom Solar Power Glassdoor Company Review
3.6 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Freedom Solar Power DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Freedom Solar Power
Freedom Solar Power CEO photo
Bret Biggart
Approve of CEO

Average salary estimate

$57500 / YEARLY (est.)
min
max
$50000K
$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Technical Service Coordinator, Freedom Solar Power

If you're searching for an exciting opportunity as a Technical Service Coordinator at Freedom Solar in Austin, TX, you've come to the right place! Freedom Solar is one of the largest solar installation companies in the U.S., and since 2007, we've been helping customers harness the power of the sun. Our mission aligns perfectly with our commitment to quality craftsmanship and unparalleled customer service. As a Technical Service Coordinator, you'll play a vital role in enhancing our customer experience by providing support and guidance to homeowners regarding their solar systems. You'll monitor the systems, create work orders, and coordinate with our service technicians to ensure that clients receive timely assistance. Your excellent communication skills will shine as you educate customers on system efficiency and respond to their inquiries about service requests. We believe in a culture that combines teamwork, professionalism, and a dash of creativity, enabling our team to thrive. Your role is pivotal in maintaining our well-earned reputation, and we truly value the contributions of our employees. If you have a knack for problem-solving, a strong work ethic, and a passion for helping people, we want to hear from you! Let's work together in making a positive impact on our environment and our customers' lives!

Frequently Asked Questions (FAQs) for Technical Service Coordinator Role at Freedom Solar Power
What are the key responsibilities of the Technical Service Coordinator at Freedom Solar?

The Technical Service Coordinator at Freedom Solar plays a crucial role in enhancing customer satisfaction by monitoring solar systems, creating and tracking work orders, and ensuring effective communication between customers and technicians. They manage service requests, educate homeowners on system efficiency, and oversee invoicing for service calls, making sure that every detail contributes to a seamless experience.

Join Rise to see the full answer
What qualifications are needed to be a Technical Service Coordinator at Freedom Solar?

To become a Technical Service Coordinator at Freedom Solar, candidates should have at least 1 year of high-volume customer service experience, preferably with some background in solar monitoring or service technician roles. Strong interpersonal skills, professionalism, and the ability to troubleshoot electrical issues are essential. Familiarity with electric diagrams and a positive attitude are also highly valued.

Join Rise to see the full answer
How does Freedom Solar define customer satisfaction for the Technical Service Coordinator role?

At Freedom Solar, customer satisfaction for the Technical Service Coordinator is defined by the ability to efficiently resolve service inquiries, provide timely support, and ensure that customers feel educated and empowered regarding their solar systems. Meeting customer needs quickly and effectively is what we strive for, with a focus on our core value of putting people first.

Join Rise to see the full answer
What is the company culture like for a Technical Service Coordinator at Freedom Solar?

The company culture at Freedom Solar is centered around our core values of pride in quality craftsmanship and going above and beyond for our customers. As a Technical Service Coordinator, you’ll find a friendly, collaborative atmosphere where creativity and resourcefulness are encouraged. The company has a startup feel, prioritizing team connections and continuous growth, making it a motivating place to work.

Join Rise to see the full answer
What benefits does Freedom Solar offer to Technical Service Coordinators?

Freedom Solar offers an attractive benefits package for Technical Service Coordinators that includes medical, dental, and vision insurance, 401(k) employer matching, short-term disability, generous paid time off, and paid holidays. Additionally, opportunities for career advancement and team-building events ensure a supportive work environment.

Join Rise to see the full answer
Common Interview Questions for Technical Service Coordinator
What experience do you have in managing high-volume customer service requests?

When answering this question, focus on specific examples where you effectively managed a significant number of inquiries, detailing your approach to prioritization, organization, and communication. Highlight any experience with customer service software or systems that have helped you streamline processes.

Join Rise to see the full answer
Can you describe your familiarity with solar systems and how it relates to the Technical Service Coordinator role?

Discuss any relevant experience you have with solar products, installations, or customer service in the industry. You can also mention any training or education you've received that enhances your understanding of solar technology, as this will demonstrate your preparedness for the role.

Join Rise to see the full answer
How do you handle stressful situations with customers?

In your response, outline your strategies for calming down stressful situations, emphasizing your interpersonal skills and ability to empathize with clients. Providing examples of past experiences where you positively resolved escalated concerns can be very effective.

Join Rise to see the full answer
What techniques do you use to ensure efficient communication between customers and technicians?

Share your methods for maintaining clear and concise communication, such as keeping detailed records, scheduling timely follow-ups, and confirming that both parties are fully informed about service statuses. Emphasizing teamwork and collaboration will also shine a light on your approach.

Join Rise to see the full answer
How do you prioritize tasks when managing multiple service requests?

Explain your approach to task prioritization, whether through time management tools, creating lists, or other methods. Discuss how you assess the urgency and importance of each request, ensuring that customers receive attentive and timely support.

Join Rise to see the full answer
Describe a time when you effectively resolved a conflict in a customer service role.

When answering this question, recount a specific scenario that illustrates your conflict resolution skills. Detail the steps you took to understand the customer’s concerns, how you mediated the situation, and the positive outcome that resulted from your intervention.

Join Rise to see the full answer
What do you think are the most important customer service skills for a Technical Service Coordinator?

Discuss essential skills such as active listening, empathy, clear communication, and problem-solving. Give examples of how you've developed these skills and how they contribute to a high quality of customer support.

Join Rise to see the full answer
How do you keep yourself updated on solar industry trends?

Mention any resources you utilize to stay informed, such as industry publications, online forums, webinars, or training programs. Showing your initiative to learn and stay updated reflects a strong commitment to your role.

Join Rise to see the full answer
What motivates you to provide excellent customer service?

Share your genuine passion for helping others and how this aligns with the mission of Freedom Solar. Explain how personal satisfaction and customer feedback serve as motivators for your work, showcasing your commitment to service excellence.

Join Rise to see the full answer
What do you believe is the key to a successful customer experience in the solar industry?

Highlight the importance of transparency, education, and timely communication as keys to an excellent customer experience. Relate this back to Freedom Solar’s values, demonstrating how your perspective aligns with the company’s mission.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Posted 10 hours ago
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

We seek a dedicated Administrative Assistant to elevate our office environment and support customer relations.

As a Customer Experience Coordinator at VEG, you'll help shape exceptional experiences for pet parents at our veterinary hospitals.

Photo of the Rise User

Join Adventist Health as a Patient Access Representative, focusing on providing timely patient registration and assisting with insurance verification.

Photo of the Rise User

Become a pivotal part of keeping facilities safe as a Security Officer with Allied Universal in West Hollywood.

Photo of the Rise User
Lendi Group Remote Makati, Metro Manila, Philippines
Posted 12 days ago

Join Lendi Group as an Agent Service Admin to enhance agent services in a dynamic digital property platform.

Photo of the Rise User

WaFd Bank is seeking a friendly and detail-oriented Customer Service Representative to provide excellent client service in a rewarding career.

Photo of the Rise User
Posted 8 days ago

Aon is looking for a proactive Client Service Specialist II to deliver exceptional service and support to clients remotely from the Dallas metro area.

Photo of the Rise User
Hireframe Remote No location specified
Posted 3 days ago

We are looking for a detail-oriented Implementation Specialist to support our AI platform's customer onboarding process in a fully remote environment.

Photo of the Rise User
Posted 9 months ago
Photo of the Rise User
Inclusive & Diverse
Mission Driven
Social Impact Driven
Passion for Exploration
Dare to be Different
Diversity of Opinions
Reward & Recognition
Empathetic
Feedback Forward
Work/Life Harmony
Collaboration over Competition
Growth & Learning
Transparent & Candid
Customer-Centric
Rise from Within
Friends Outside of Work
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Learning & Development
Work Visa Sponsorship
Employee Resource Groups
401K Matching
Paid Time-Off
Maternity Leave
Social Gatherings
Company Retreats

1. Pride in Quality Craftsmanship We will provide the best quality equipment for every installation and top notch service. We do a good job, the right way. 2. Go Above and Beyond We go out of our way to exceed every customer’s expectations. If th...

22 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 12, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
7 people applied to Customer service state at Amazon
Photo of the Rise User
Someone from OH, Marysville just viewed Security Specialist at Anduril Industries
Photo of the Rise User
Someone from OH, Cincinnati just viewed Learning Content Designer at QuantHub
Photo of the Rise User
Someone from OH, Tallmadge just viewed Manufacturing and Process Engineer at CVRx
Q
Someone from OH, Columbus just viewed Part-Time Medical Assistant at QualDerm Partners
Photo of the Rise User
Someone from OH, Cincinnati just viewed Summer 2025 Intern – Finance – Michigan at Stryker