We are looking for an enthusiastic individual to join our Service Analytics team! The Business Analytics Analyst I is an exciting role that will help shape the future of customer service through producing high impact reporting/recommendations to Recreational Operations Management and Stakeholder reporting and recommend process/procedure adjustments to management based on the results. Additional responsibilities may include supporting business requirements of a more complex nature and reviewing specifications developed by IT for system design, including technical concepts, business rules, reporting requirements and system implementation schedules. The ideal candidate is someone who will exercise their initiative to identify and review analytical opportunities and their business needs, utilize statistical techniques, and technical data management tools to develop necessary reports and present analytical results to a broad range of management including senior management.
In this role you will:
• Analyze business reporting & produce actionable recommendations to management.
• Manage deliverables associated with business priorities.
• Analyze information from various sources to develop recommendations.
• Innovate & collaborate with other teams to design and develop business requirements/user stories to accomplish business objectives.
• Independently and as a team, implement solutions with a focus on simplicity, quality & customer centricity.
• Collaborate with appropriate stakeholders on achieving approval of business reporting requirements as needed.
• Exercise your initiative to identify reporting and data needs within the department.
• Promote cross-departmental collaboration to meet business goals.
• Own communication of changes to impacted stakeholders.
• Create, refine, socialize, and assist in prioritizing the Product backlog to meet business objectives and timelines as needed.
Required experience includes:
• Prior experience developing Power BI visualizations.
• Prior experience working in Snowflake.
• Understand EDW and transactional data and the inter-relationship of multiple systems.
• Advanced proficiency in Microsoft Excel
• Ability to write and execute SQL queries to obtain needed data for analysis.
• Prior experience developing and analyzing business reports for management/executive stakeholders.
• Demonstrated ability to communicate complex issues to diverse audiences.
• Insurance Experience required.
• Effective communication, organizational, analytical, critical thinking, presentation, influencing, & relationship management skills
• Experience assuming responsibility & independent ownership for a portfolio of work.
• Experience communicating with management and responding to their inquiries and requests.
Preferred experience includes:
• Prior experience in Recreational (Property/Motorcycle/BOAT/RV) Insurance Operations, Planning or Reporting.
• Project Management experience working cross-functionally with multiple stakeholders.
• A bachelor’s degree in mathematics, Statistics, Business, Technology, or related field preferred
• Proficient in Word and PowerPoint, with the ability to present business problems or business cases followed by solutions.
This position is posted for the Fredericksburg, VA office. This role has an in-person requirement adherent to the current GEICO in office requirements.
This role is a Hybrid schedule with four days in office and one day remote.
Benefits:
As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
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Are you a data enthusiast with a knack for analytics? Join GEICO as a Business Analytics Analyst I in Fredericksburg, VA! In this role, you'll become an integral part of our Service Analytics team, utilizing your analytical skills to transform data into actionable insights that will influence customer service strategies and improve overall operations. You'll dive deep into data, analyzing business reporting, and making innovative recommendations that management can rely on for effective decision-making. Your day-to-day will include collaborating with various departments, managing productive workflows, and implementing user-friendly solutions that focus on customer satisfaction. If you're someone who thrives on independence and enjoys problem-solving, this role will be perfect for you! You'll have the opportunity to shape your work, as you'll be responsible for identifying and prioritizing reporting needs, developing Power BI visualizations, and writing SQL queries to gather the necessary data for your analyses. With some hands-on experience in industries like recreational insurance and strong communication skills, you’ll be prepared to present your insights to management and stakeholders efficiently. GEICO prides itself on fostering a supportive work environment, offering benefits that assure your well-being, such as comprehensive medical insurance, a 401(k) plan, and much more. If you're ready to take the next step in your career and make a difference within a dynamic company, we can't wait to see what you bring to the team!
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