RSC Scheduler

As an RSC Scheduler at Ready Set Connect, your key responsibilities include strategically scheduling client hours, maximizing staff billable hours, and efficiently managing staff schedules across three ABA centers. You'll also be tasked with handling call-outs from both staff and clients, ensuring that all appointments are verified by Tuesday mornings to facilitate accurate billing.

To qualify as an RSC Scheduler at Ready Set Connect, candidates should possess at least 3 years of scheduling experience across multiple locations and a strong ability to multitask. Experience with ABA scheduling software, preferably Rethink, is highly valued, along with knowledge of ABA practices. A flexible availability during weekdays is also essential.

While the RSC Scheduler role at Ready Set Connect is preferred to be in-person in either Concord or Manchester, we are open to considering remote work for the right candidate. Communication and organization are key to successfully managing schedules from a distance.

The RSC Scheduler position at Ready Set Connect typically requires availability from 6:30 am to 3 pm, Monday to Friday. In some cases, you may need to adjust Monday’s schedule on a Sunday, depending on staffing needs, giving you a dynamic work environment.

Ready Set Connect offers a comprehensive benefits package for RSC Schedulers, including health, dental, and vision insurance, paid time off, a 401(k) matching plan, life insurance, and a flexible spending account. We aim to support our team members in their personal and professional well-being.

When prioritizing scheduling tasks as an RSC Scheduler, it's important to assess client needs first while considering staff availability. Developing a systematic approach to manage urgent requests and communicate with staff can enhance efficiency.

In previous roles, I’ve encountered last-minute cancellations. To resolve these, I maintained a list of backup staff who were willing to step in on short notice, which ensured minimal disruption in services.

I have experience using Rethink for ABA scheduling and have also worked with several other scheduling software platforms. I adapt quickly to new systems, as I enjoy learning tools that enhance productivity.

To ensure accuracy and prevent conflicts, I implement a detailed verification process. I confirm appointments weekly and communicate frequently with staff to keep everyone informed about any changes.

Multitasking is crucial in this role. I use tools like lists and digital calendars to keep tasks organized, which helps me manage client appointments, track staff availability, and fulfill urgent scheduling requests all at once.

When faced with unexpected staff call-outs, I quickly assess who can fill in based on their availability and the centers’ needs. Communication with the team is crucial so I can arrange coverage efficiently.

In such situations, I would prioritize client needs while engaging with staff to find a workable solution, whether it involves adjusting schedules or exploring creative alternatives like telehealth options.

To maximize staff billable hours, I focus on strategic scheduling to ensure staff are booked during peak times. Additionally, I monitor attendance patterns to identify gaps that can be filled with additional services.

I closely monitor staff schedules and track hours worked weekly. By analyzing scheduling trends, I can adjust workloads proactively to meet the goal of minimizing overtime to under 5 hours.

Essentially, clear communication and organization are key. I utilize scheduling software to keep track of each site’s specific requirements while ensuring all stakeholders are aligned on schedules.