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RN Coordinator

DescriptionIntroductionDo you want to join an organization that invests in you as a RN Coordinator? At Medical City Healthcare, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsMedical City Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.• Free counseling services and resources for emotional, physical and financial wellbeing• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)• Employee Stock Purchase Plan with 10% off HCA Healthcare stock• Family support through fertility and family building benefits with Progyny and adoption assistance.• Referral services for child, elder and pet care, home and auto repair, event planning and more• Consumer discounts through Abenity and Consumer Discounts• Retirement readiness, rollover assistance services and preferred banking partnerships• Education assistance (tuition, student loan, certification support, dependent scholarships)• Colleague recognition program• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.Learn more about Employee BenefitsNote: Eligibility for benefits may vary by location.You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated RN Coordinator like you to be a part of our team.Job Summary and QualificationsAs a member of our team: • You will be responsible for coordinating direct admissions and hospital transfers to an appropriate HCA Division hospital.• You will coordinate ambulance transfers from the HCA Division hospitals to other facilities and post-acute care providers.• You will work in a customer-centric transfer and transport call center; respond to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information.• You will efficiently and effectively, manage all hospital transfers. Consult with on-call physicians regarding patient care issues, needs and concerns and advise when appropriate.• You will work collaboratively with HCA facilities to manage all internal and external patient movements and the allocation of bed assignments.• You will accept all hospital transfers. Must be proficient in EMTALA• You will apply your nursing knowledge derived from education and experience as foundation for gathering appropriate clinical data to ensure appropriate placement, transfer facilitation, communication, and accurate documentation.• You will facilitate inner facility transfers, maintaining communication with all parties including but not limited to attending/accepting MD and referring facility.• You will communicate with physicians and outlying facilities if placement of a specific patient will be problematic. Use problem-solving skills to determine the best course of action, which will be satisfactory to the patient, the MD, and the hospital.• You will be responsible for documenting and tracking all hospital transfers and transports.• You will assist in data collection, monitoring, evaluation, and analyzing of transfer problems for the purpose of developing and implementing protocols, policies and procedures.• You will exhibit excellent customer relationship skills including telephone and personal contact with all of the call center’s customer groups, i.e. physicians and their office staffs, nurses, vendors and fellow employees, etc.• You will establish and maintains a high degree of awareness and knowledge of participating HCA hospital’s medical staff, services and special programsEDUCATION• Graduate of an accredited nursing program required; Bachelor’s degree in Nursing preferredEXPERIENCE• Minimum of 3 years’ related clinical experience in an acute care setting (ED or Critical Care preferred)CERTIFICATE/LICENSE• RN License in the states where the HCA facilities for that Division are located – multi-state license required if Transfer Center covers more than a single state (may be obtained upon hire)Scheduling Requirements:• 12 Hour Shifts - Required• Flexibility in scheduling - Required• Rotating Weekends - Required• Holiday Shifts - RequiredMust live within 60 miles of a Patient Logistics Center Facility -PLC Locations include; Madison, TN 37225, Richmond, VA 23225, Jacksonville, FL 32216, Tamarac, FL 33321, Plano, TX 75075 or Denver, CO 80237- RequiredHCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."Good people beget good people."- Dr. Thomas Frist, Sr.HCA Healthcare Co-FounderWe are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our RN Coordinator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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What You Should Know About RN Coordinator, HCA Healthcare

Are you ready to take your nursing career to the next level? Join Medical City Healthcare as an RN Coordinator in Coppell, TX, where we prioritize you and your professional growth. Our commitment to our team is evident through our investment of up to $300 million in programs designed to support the well-being of staff like you. In this pivotal role, you'll coordinate direct admissions and hospital transfers, managing the delicate nuances of patient logistics and transfers in a customer-centric call center environment. You'll leverage your solid nursing background and clinical expertise to interface with physicians and ensure that each patient is placed appropriately and with care. What’s more, your contributions won’t go unnoticed—we offer a stellar total rewards package that includes comprehensive medical coverage, generous 401(k) matching, and unique programs designed to support your family. You’ll play a crucial role in establishing solid relationships across facilities and will be instrumental in managing transfer complications. Plus, we provide a plethora of resources for your emotional, physical, and financial well-being. If you thrive in dynamic environments and are driven to make a meaningful impact on patients' lives, Medical City Healthcare is where your expertise can truly shine. We can’t wait for you to come join our family of over 270,000 dedicated professionals!

Frequently Asked Questions (FAQs) for RN Coordinator Role at HCA Healthcare
What are the main responsibilities of an RN Coordinator at Medical City Healthcare?

As an RN Coordinator at Medical City Healthcare, your key responsibilities will include managing direct admissions and hospital transfers, coordinating ambulance transfers, and facilitating effective communication among hospitals and physicians. You’ll also be responsible for gathering clinical data, tracking transfers, and ensuring documentation is accurate and up to date.

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What qualifications do I need to apply for the RN Coordinator position at Medical City Healthcare?

To apply for the RN Coordinator role at Medical City Healthcare, you need to be a graduate of an accredited nursing program with a preference for a Bachelor’s degree. Additionally, a minimum of 3 years of clinical experience in an acute care settings, such as ED or Critical Care, is required, along with an active RN license.

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What kind of training and support does Medical City Healthcare provide for RN Coordinators?

Medical City Healthcare provides extensive training and support for RN Coordinators. This includes access to a wealth of resources for ongoing education, mentoring programs, and opportunities for career advancement within our system, ensuring you have the tools you need to excel in your role.

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What shift patterns are expected for RN Coordinators at Medical City Healthcare?

RN Coordinators at Medical City Healthcare are required to work 12-hour shifts, with flexibility in scheduling to accommodate rotating weekends and holiday shifts. This ensures that we maintain high-quality patient care services throughout the year.

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Is there a mentorship program for RN Coordinators at Medical City Healthcare?

Yes, Medical City Healthcare values mentorship and offers programs for RN Coordinators to develop their skills and advance their careers. New hires can expect support from experienced team members and opportunities to engage in leadership training.

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Common Interview Questions for RN Coordinator
Can you describe your experience with coordinating patient transfers?

When responding to this question, emphasize specific experiences where you successfully managed patient transfers, particularly those involving challenging scenarios. Mention your ability to maintain communication with all parties involved, ensuring that transfers were efficient and safe for patients.

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How do you handle high-pressure situations when managing transfers?

For this question, discuss your approach to prioritizing tasks and making quick decisions. Share specific examples of times when you remained calm under pressure and utilized problem-solving skills to resolve issues, ensuring patient care remained your priority.

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What do you think are the most important qualities for an RN Coordinator?

Highlight qualities such as strong communication skills, organizational abilities, and empathy. Emphasize how each of these qualities contributes to effective patient care and successful coordination within the team.

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How do you stay organized when managing multiple patient transfers?

Discuss your use of tools and methods for organization, such as electronic databases or checklists. Provide examples of how these practices help you keep track of patient information and ensure that all necessary steps are completed.

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Describe a time you had to advocate for a patient during a transfer.

Share a specific story that illustrates your advocacy role, detailing the steps you took to ensure the patient's needs were met. Highlight the importance of communication and collaboration with healthcare teams in such situations.

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How familiar are you with EMTALA regulations?

Demonstrate your understanding of EMTALA regulations by explaining their purpose and how they affect patient transfers. Mention any specific training or experience you have had related to these regulations.

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What strategies do you use to build relationships with other healthcare professionals?

Focus on your interpersonal skills and communication style. Provide examples of how developing strong relationships with physicians and facility staff can enhance collaboration and improve patient outcomes.

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Can you discuss your process for documenting patient transfers?

Detail your systematic approach to documentation which may include gathering necessary patient information, clarity of communication in notes, and ensuring compliance with hospital policies. Emphasize accuracy and thoroughness to prevent any legal issues down the line.

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How would you approach a difficult conversation with a physician regarding a patient transfer?

Outline your approach to difficult conversations, including the importance of preparation, active listening, and having data and facts ready to discuss. Present it as a collaborative conversation with the shared goal of patient care.

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What motivates you to work in healthcare, especially in a coordination role?

Share your passion for patient care and nursing. Discuss the rewarding nature of helping patients receive the care they need, and how the coordination role allows you to make a significant impact on their healthcare journey.

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Full-time, on-site
DATE POSTED
December 12, 2024

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