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Store Manager in Training 3112

Company Description

About GNC

Since 1935, GNC has been a global leader in health and wellness innovation, inspiring people to achieve their goals with a trusted and dynamic range of products. As #TeamGNC, we prioritize our consumers, constantly collaborating and developing new ideas to deliver cutting-edge solutions. Our team is passionate about driving change and turning aspirations into actions. We believe that good health is the greatest gift, and there's nothing more rewarding than helping others achieve it. Join us in empowering others to Live Well!

Job Description

What We’re Looking For:

GNC’s Store Manager in Training (SMIT) position is a development focused role that is crafted to prepare an individual to manage their own store. Under the leadership of a Store Manager or District Manager, this hands-on program will teach you the skills and knowledge needed to successfully operate your own store, drive for results, and develop and lead your team.

We are seeking a dynamic individual who embodies GNC’s “Live Well” philosophy—living strong, living long, and living fit. At GNC, we celebrate the fact that everyone’s journey to living well is unique. As a SMIT, you are part of team that is passionate about helping everyone win. With your understanding of business needs and passion for health and wellness, you find great excitement in offering tailored and innovative solutions to each customer.

What You’ll Do:

This is a Full-Time Hourly Supervisory Position

As a SMIT, we are invested in your growth and expect you to be as well. The SMIT role is a fast track to management, providing work assignments and training opportunities to prepare you for promotion from a SMIT to a Store Manager. As a SMIT you will learn and be expected to lead, coach, and support your team to provide exceptional service and guidance to our customers. Alongside a Store Manager or District Manager, you will oversee the daily operations of the store, including business performance, product management, and ensure your team has the tools to succeed. You will support your store as a management team member and lead in a manner that is consistent with GNC values and policies. In this key role, you’ll represent the GNC brand by offering expert product knowledge and promoting our “Live Well” message to customers.

  • Responsible for actively engaging with your leader in training initiatives, projects, and goals to support you on your path to promotion during the program.
  • Responsible for supporting the total shopping experience, including visual and operational elements, current sales initiatives, and the customer relationship that leads to sales and repeat business, i.e. MYGNC Rewards.
  • Ability to achieve and exceed personal sales and productivity goals, while helping sales associates to realize their sales potential.
  • Ability to build strong teams, demonstrate leadership, and managerial skills, such as giving feedback to store associates regarding work performance on an on-going basis, recruiting, hiring, and performance management.
  • Opening, closing and operating the retail facility. Including, but not limited to cash handling, inventory count and deposits according to GNC procedures.

Selection for the SMIT position does not guarantee promotion into a Store Manager position. At the end of 90 days, your performance will be assessed and evaluated to determine your eligibility for promotion to a Store Manager position. This assessment will include a variety of factors, including but not limited to performance, availability of openings, and willingness to accept a promotion at any location in the designated market.

Qualifications

SMITs are expected to work five (5) days / forty (40) hours a week and adhere to the guidelines below:

  • SMITs of mall and strip center stores must work at least two nights during the week until closing, one weekend night and one other night.
  • Strip center SMITs must also work a full shift on Saturdays.
  • Mall SMITs are expected to work peak business days including weekends (Saturday & Sunday).
  • SMITs are expected to work a minimum of one full Sunday per month.
  • SMITs of downtown stores must also work during the lunch hour of 11am to 2pm Monday through Friday. Downtown SMITs must also work one night per week until closing if the store is open in the evening. SMITs of downtown stores are not required to work Saturdays.
  • SMITs are expected to work all major U.S. holidays that the store is open

Additional Information

Environmental Factors & Working Schedule:

  • Must be able to stand or walk for up to eight hours a day.
  • Frequent reaching and bending and twisting – below waist and above shoulders.
  • Frequently required to use repetitive hand-to-finger motions and reach with hands and arms.
  • Frequently lifting up to twenty pounds, occasionally lifting up to 40 pounds. Push/pull up to 20 lbs.
  • Ability to climb ladders, reach and bend.
  • Work in temperatures ranging from 50 - 85 degrees – especially in our stock room areas.
  • Use of a computer up to 60 % of the time throughout the day.

At GNC, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay is based on several factors including but not limited to education, work experience, certifications, federal, state and local minimum wage requirements, etc.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

All your information will be kept confidential according to EEO guidelines.

GNC Holdings LLC is an Equal Opportunity Employer

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Average salary estimate

$40000 / YEARLY (est.)
min
max
$35000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Store Manager in Training 3112, GNC

At GNC, we are excited to announce an opportunity for a dynamic and passionate individual to join our team as a Store Manager in Training (SMIT) in Madison, WI! This role is designed as a development-focused position that prepares you to eventually manage your own store. In collaboration with an experienced Store Manager or District Manager, you will engage in a hands-on program that equips you with the essential skills and knowledge to thrive in a managerial role. As a member of #TeamGNC, you’ll embody our ‘Live Well’ philosophy and promote health and wellness through innovative solutions tailored to our customers. Your journey will involve supporting daily operations, driving results, and cultivating an exceptional team culture. We are looking for someone who is ready to take on responsibilities like coaching sales associates, handling inventory, and enhancing the overall shopping experience at GNC. You'll also actively participate in leadership initiatives, ensuring you are set for success as you work toward a potential promotion to Store Manager. Explore this opportunity to grow with a brand that values every unique journey towards wellness, and help empower customers to live their best lives!

Frequently Asked Questions (FAQs) for Store Manager in Training 3112 Role at GNC
What are the primary responsibilities of a Store Manager in Training at GNC?

As a Store Manager in Training at GNC, your primary responsibilities will include learning the daily operations necessary for store management, leading and coaching your sales team, ensuring exceptional customer service, and helping manage product performance. Additionally, you'll be engaged in training initiatives, supporting a strong shopping experience, and actively working to achieve sales goals.

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What qualifications are required to become a Store Manager in Training at GNC?

To qualify for the Store Manager in Training role at GNC, candidates should have a passion for health and wellness, strong leadership skills, and the ability to coach a team effectively. Additionally, GNC seeks individuals who are committed to working a flexible schedule that includes evenings and weekends. A background in retail or management is preferred but not essential.

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What does the training process look like for a Store Manager in Training at GNC?

The training process for a Store Manager in Training at GNC is designed to provide a robust and hands-on learning experience. You will partner closely with an experienced Store Manager or District Manager, who will guide you through store operations, customer service excellence, and team leadership. Performance evaluations will occur after 90 days to assess your readiness for promotion.

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What opportunities for advancement exist for a Store Manager in Training at GNC?

As a Store Manager in Training at GNC, there is a clear pathway for advancement into a Store Manager role. After completing your training and demonstrating strong performance, you may be considered for promotion based on various factors, including your leadership abilities, team development, and overall store performance.

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What is the work schedule like for a Store Manager in Training at GNC?

The work schedule for a Store Manager in Training at GNC typically requires availability for 40 hours per week, including evenings and weekends. You will need to work during high-traffic periods, such as weekends and holidays, to align with Store Manager training needs and customer demand.

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Common Interview Questions for Store Manager in Training 3112
How would you handle a difficult customer as a Store Manager in Training at GNC?

When facing a difficult customer, it’s essential to remain calm and empathetic. I would listen to the customer’s concerns, validate their feelings, and work towards finding a satisfactory resolution. Communicating with respect and professionalism ensures that we uphold GNC's values while turning a negative experience into a positive one.

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What strategies would you use to motivate your team as a Store Manager in Training?

To motivate my team as a Store Manager in Training, I would incorporate a combination of recognition, encouragement, and goal-setting. Celebrating individual and team achievements fosters a positive atmosphere, while setting clear expectations and providing constructive feedback helps motivate associates to reach their full potential.

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Can you describe your experience with managing inventory?

While managing inventory, I would implement systematic counting and tracking methods to ensure stock accuracy. I believe in using data-driven insights to analyze sales trends and adjust orders accordingly. Open communication with team members also plays a vital role in maintaining efficient inventory management while preventing discrepancies.

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What do you believe is crucial for providing excellent customer service?

Providing excellent customer service requires knowledge of products, active listening, and personal engagement with customers. I would emphasize educating customers about our offerings and tailoring solutions to their needs, ensuring they feel valued and are provided with the information they require.

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What approach would you take to achieve sales goals as a Store Manager in Training?

To meet sales goals, I would set clear, measurable objectives for both myself and the team. I would regularly track progress, celebrate achievements, and adjust strategies as needed. Continuous training and development initiatives would also be a focal point to enhance product knowledge and sales techniques.

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How do you prioritize tasks in a fast-paced retail environment?

In a fast-paced environment, prioritization is key. I would assess task urgency and impact, tackle high-priority items first, and delegate effectively when possible. Effective communication and a well-organized schedule help ensure that both daily operations and customer needs are seamlessly met.

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What motivates you to work in the health and wellness industry?

My motivation to work in the health and wellness industry stems from a personal passion for helping others achieve their wellness goals. I believe in promoting a healthy lifestyle and being part of a team that empowers customers to live well brings me great fulfillment.

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How would you handle a team member who is not meeting performance standards?

When dealing with a team member not meeting performance standards, I would approach the situation with empathy and open communication. I would hold a one-on-one discussion to understand any challenges they may face and offer constructive feedback, while working together to create an action plan for improvement.

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Can you explain the importance of visual merchandising in retail?

Visual merchandising is crucial as it attracts customers’ attention and enhances their shopping experience. Effective visual displays can increase product visibility and encourage sales. I would prioritize creative and appealing merchandising that aligns with GNC’s brand and resonates with our customers.

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What do you consider to be the most important quality for a Store Manager in Training?

The most important quality for a Store Manager in Training is adaptability. The ability to respond to changing circumstances, evolving customer needs, and industry trends is crucial. Being adaptable helps foster a positive store environment while enabling effective leadership.

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Motivate and support the desire to Live Well.

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Full-time, on-site
DATE POSTED
December 5, 2024

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