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Medical Assistant

You’re more valuable than ever – And that’s just how we’ll make you feel.

UCSF Health, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across the San Francisco Bay Area. 

At UCSF Health-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. We would love for you to become a member of our team! 

The Medical Assistant assists in examination and treatment of patients under the direction of an urgent care provider. Manages the check-in and registration process, interview patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information on patients' charts. May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis. Prepares treatment rooms for examination of patients.
 
Hourly rate: $23.00- $30.00
Bonus eligible up to $600/month

Job Requirements
 
Education
  • High School Diploma required
  • Graduate of a Medical Assisting Program preferred
Work Experience
  • Medical Assistant experience preferred
  • Front Desk experience preferred
     
Required Licenses/Certifications
  • Basic Life Support (BLS) required at the time of hire, obtained through the American Red Cross (ARC) or American Heart Association (AHA).
  • One of the following certifications is required (or must obtain within 15 months of hire):
    • CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
    • CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
    • RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)
    • NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
    • NRCMA- Nationally Registered Medical Assistant (verified through the National Association for Health Professionals)
Additionally, CPOE certification for order entry is required within two weeks of start date and must be kept active in lieu of MA certification within the first 15 months of hire.

In lieu of an approved MA Certification, we will also accept the following certifications at the time of hire:
  • Graduate of an Accredited School of Nursing or LPN or RN
  • EMT - Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)
  • CNA - Certified Nursing Assistant


*In the state of California MA's must hold: 1) Graduate of MA school needed + Certified OR, 2) MA must receive additional internal training either by graduating from MA school or receive training under Physician, NP, PA, etc


Essential Functions
  • Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
  • Process co-pays and schedule patient appointments for assigned center.
  • Coordinate provider referrals to assigned Specialist.
  • Answer patient questions regarding their care and keep them informed of their status.
  • Inform technical staff of patient flow.
  • Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit
  • Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
  • Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
  • Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
  • Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
  • Responsible for maintenance of medical records and scanning charts to patient files.
  • Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
  • Ensure reception is well maintained
  • Conduct courtesy call-backs for patient follow-up.
  • Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
  • Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
  • All other duties as assigned.
Additional Knowledge, Skills and Abilities Required
  • Basic Medical Assistant duties
  • Ability to type quickly, basic computer knowledge
  • Proficient in Microsoft Word and Excel
  • Detail oriented, able to rely on experience and judgment to perform a variety of tasks, participate on a team, and accomplish goals
  • Exceptional written and verbal communication skills
  • Able to interact and treat all persons with fairness, respect and sensitivity to cultural/social difference

Set up email alerts as new job postings become available that meet your interest! 

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy

Average salary estimate

$54000 / YEARLY (est.)
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$48000K
$60000K

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What You Should Know About Medical Assistant, GoHealthUC

At UCSF Health-GoHealth Urgent Care in Glen Park, San Francisco, we’re excited to invite dedicated individuals to apply for the Medical Assistant role! As a vital part of our team, you'll actively contribute to ensuring patients receive the top-notch care they deserve. This position is perfect for those who are passionate about helping people and have a keen interest in the healthcare field. As a Medical Assistant, you'll assist our healthcare providers during patient examinations and treatments, all while fostering a welcoming atmosphere for our patients. Your responsibilities will include managing the check-in process, recording vital signs, and preparing treatment rooms, making each patient feel at home. With an hourly rate ranging from $23.00 to $30.00 and bonus potential of up to $600 a month, we value your skills and contributions. Aside from having your High School Diploma and applicable certifications, we’d love for you to bring any prior experience in medical assistance or front desk roles. If you're ready to make a difference in the lives of others in a friendly, collaborative environment, we encourage you to become part of our dynamic team at UCSF Health-GoHealth Urgent Care.

Frequently Asked Questions (FAQs) for Medical Assistant Role at GoHealthUC
What are the main responsibilities of a Medical Assistant at UCSF Health-GoHealth Urgent Care?

As a Medical Assistant at UCSF Health-GoHealth Urgent Care, you will manage patient check-ins, collect vital signs, prepare treatment rooms, and assist providers in examinations and treatments. Your role will involve direct interaction with patients, ensuring they receive a seamless and welcoming experience while also performing administrative tasks essential for the clinic's operations.

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What qualifications are required for the Medical Assistant position at UCSF Health-GoHealth Urgent Care?

To qualify for the Medical Assistant role at UCSF Health-GoHealth Urgent Care, candidates need a High School Diploma, completion of a Medical Assisting Program is preferred, and valid Basic Life Support (BLS) certification. Additionally, candidates must obtain an accredited Medical Assistant certification within 15 months of hire.

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What is the hourly pay range for Medical Assistants at UCSF Health-GoHealth Urgent Care?

Medical Assistants at UCSF Health-GoHealth Urgent Care can expect an hourly pay range of $23.00 to $30.00. Furthermore, there is an opportunity to earn a monthly bonus of up to $600, reflecting our commitment to valuing and rewarding our team members.

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What additional skills or experience can enhance my application for the Medical Assistant position at UCSF Health-GoHealth Urgent Care?

Having prior experience as a Medical Assistant or in a front desk role can significantly strengthen your application at UCSF Health-GoHealth Urgent Care. Additionally, skills such as exceptional communication, attention to detail, and proficiency in basic computer applications like Microsoft Word and Excel are highly valued.

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What is the work culture like for Medical Assistants at UCSF Health-GoHealth Urgent Care?

The work culture at UCSF Health-GoHealth Urgent Care is friendly, collaborative, and patient-centered. As a Medical Assistant, you will be part of a supportive team dedicated to providing high-quality care. We prioritize a welcoming environment not only for patients but for our staff, encouraging teamwork and respect among all colleagues.

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Common Interview Questions for Medical Assistant
What inspired you to become a Medical Assistant?

When answering this question, share your personal motivation for entering the medical field. Talk about your passion for helping others and any experiences that solidified your desire to support patients, particularly in urgent care settings.

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How do you handle stressful situations in a fast-paced environment like UCSF Health-GoHealth Urgent Care?

Discuss strategies that help you maintain your composure under pressure, such as staying organized, prioritizing tasks, and asking for assistance when needed. Highlight specific instances where you successfully navigated stress in previous roles.

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Can you describe your experience with vital sign measurements?

Provide details about how you performed these tasks in previous positions. Discuss the importance of accurate vital sign measurements in the urgent care setting and how they contribute to patient care.

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What do you know about UCSF Health-GoHealth Urgent Care?

Demonstrate your knowledge about the organization's mission, values, and patient-centered approach. Mention any specific programs or initiatives they offer that resonate with you, and express your enthusiasm for being part of such a reputable team.

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How do you ensure patient confidentiality and privacy?

Explain the importance of confidentiality in healthcare settings. Discuss steps you take to uphold patient privacy, such as following HIPAA guidelines and being mindful of how patient information is shared in public spaces.

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What would you do if a patient provided inaccurate information?

Emphasize the importance of verifying patient information and maintaining open communication. Describe a situation where you tactfully addressed inaccuracies and ensured correct data entry to support patient safety.

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How would you prioritize tasks during a busy shift?

Share your approach to prioritizing tasks based on urgency and patient needs. Discuss methods like maintaining a checklist, communicating with team members, and remaining flexible to adjust to changing circumstances.

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What qualities do you think a good Medical Assistant should possess?

Identify traits such as empathy, attention to detail, strong communication skills, and teamwork. Discuss how these qualities contribute to providing excellent patient care and creating a positive work environment.

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How do you manage interactions with difficult patients?

Describe techniques you use to handle challenging situations, such as active listening, remaining calm, and employing conflict resolution skills. Offer an example of a time you successfully managed a difficult patient interaction.

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What do you hope to achieve in your career as a Medical Assistant?

Share your aspirations for professional growth and advancement in healthcare. Discuss your interest in furthering your education, specializing in a certain area, or taking on management responsibilities in the future.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 19, 2025

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