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EMEA Senior Sales Engineer

Gong transforms revenue organisations through its Revenue Intelligence Platform, seeking a Senior Sales Engineer to enhance customer experience and solve complex use cases in EMEA.

Skills

  • Customer-facing experience
  • Sales technology
  • Cloud architecture
  • Data flows
  • AI/ML concepts
  • Excellent communication skills
  • Strong interpersonal skills

Responsibilities

  • Work alongside Sales and Customer Success as a product expert.
  • Understand the Gong platform to explain and demo technology.
  • Be a trusted advisor to prospects and customers.
  • Assist with Business Assessments (POCs, Pilots).
  • Execute solution-based demos and architecture diagrams.
  • Craft content for specific use cases.
  • Solution complex business and technical requirements.
  • Assist with RFPs and questionnaires.
  • Eliminate bottlenecks by working cross-functionally.
  • Support Marketing on demand generation activities.
  • Contribute reusable assets to the Sales Engineering team.

Benefits

  • Competitive compensation
  • Diversity-focused workplace
  • Equal opportunity employer
To read the complete job description, please click on the ‘Apply’ button
What You Should Know About EMEA Senior Sales Engineer, Gong.io

Joining Gong as an EMEA Senior Sales Engineer means stepping into an exciting role that bridges the gap between our cutting-edge technology and our valued customers. Based in Dublin, this hybrid role allows you to engage deeply with clients while enjoying the flexibility of remote work. As a Senior Sales Engineer, you won't just be giving demos; you'll become a critical partner for our enterprise prospects and customers, leveraging your expertise to solve unique challenges and ensure they receive optimal value from the Gong platform. The technology we provide is powerful, and your role will involve thorough understanding to help others realize its potential. You'll collaborate closely with Sales, Customer Success, and other departments, becoming a trusted advisor while executing complex demos that cater to intricate use cases. Every day will offer new problems to solve, and you'll help streamline processes that lead to successful outcomes. Whether assisting with business assessments, answering RFPs, or providing valuable feedback to influence our product direction, you'll be at the heart of Gong's mission to help businesses thrive. If you have a passion for technology and a knack for simplifying the complex, this role offers the opportunity to make a real impact and grow with a visionary company that is shaping the future of revenue generation.

Frequently Asked Questions (FAQs) for EMEA Senior Sales Engineer Role at Gong.io
What are the primary responsibilities of an EMEA Senior Sales Engineer at Gong?

As an EMEA Senior Sales Engineer at Gong, your main responsibilities entail serving as a technical advisor for prospects and customers, collaborating closely with Sales and Customer Success teams. You will be tasked with understanding the entire Gong platform, executing solution-based demos for complex use cases, and assisting clients with business assessments and RFPs. Your expertise will also be essential in creating content that demonstrates how to leverage Gong for various use cases, ultimately ensuring customer satisfaction and value from the technology.

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What qualifications are needed for the EMEA Senior Sales Engineer position at Gong?

To qualify for the EMEA Senior Sales Engineer role at Gong, candidates should have over six years of experience in customer-facing roles, ideally in sales engineering or related fields. A background in sales technology, cloud architecture, or data analytics is advantageous. You should be comfortable discussing AI/ML concepts and have a robust understanding of security practices applicable to SaaS systems. Strong communication skills and a passion for serving customers are critical to success in this position.

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What is the work environment like for an EMEA Senior Sales Engineer at Gong?

The EMEA Senior Sales Engineer role at Gong is designed to foster collaboration and creativity while accommodating a hybrid work model. You will spend three days a week in the Dublin office, which promotes team dynamics and brainstorming sessions, and have the flexibility of remote work for the remaining days. This setup allows for an engaging and productive work environment where you can contribute to transformational projects that drive customer success.

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How does the EMEA Senior Sales Engineer at Gong contribute to the company’s success?

As an EMEA Senior Sales Engineer at Gong, you play a pivotal role in bridging customer needs with our software capabilities. By solving complex challenges, helping with POCs, and crafting tailored solutions, you enable customers to fully leverage Gong's platform. Your insights will also help shape our product offerings and marketing strategies, making your contributions essential to the overall success of the company’s mission to enhance revenue generation.

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What kind of training and development opportunities are available for EMEA Senior Sales Engineers at Gong?

At Gong, we prioritize the growth of our employees, and as an EMEA Senior Sales Engineer, you can expect ongoing training and development opportunities. This includes access to industry-leading workshops, technical training sessions, and resources that keep you updated on the latest trends in sales technology, AI, and customer engagement strategies. We also encourage collaboration across teams, which can enhance your skills while contributing to innovative solutions.

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Common Interview Questions for EMEA Senior Sales Engineer
What experience do you have with customer-facing sales engineering?

In your response, highlight your background in sales engineering, emphasizing situations where you collaborated with customers to resolve complex technical issues. Discuss how you effectively communicated technical concepts in understanding, and illustrate with specific examples that demonstrate your expertise and ability to foster relationships.

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Can you explain a complex technical concept to a non-technical audience?

Showcase your ability to simplify technical jargon by picking a topic relevant to Gong's services, such as AI applications in sales. Break down this concept into layman's terms while relating it to a hypothetical customer's needs to show how your communication can bridge the technical gap.

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How would you approach a potential customer who is hesitant to adopt new technology?

Discuss strategies for addressing customer hesitance, such as identifying their concerns, illustrating the return on investment, and sharing success stories from other clients. Emphasize the importance of listening and empathizing with the customer's position as you build trust.

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Describe a time you had to collaborate with multiple teams to achieve a goal.

Provide a specific instance where cross-functional collaboration was crucial. Explain your role, how you facilitated communication between teams, and the outcome of the project. Highlight your teamwork and conflict resolution skills.

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What do you think are the key traits of a successful Sales Engineer?

Discuss traits such as strong communication skills, technical expertise, empathy, problem-solving capabilities, and the ability to connect with customers. Share how these traits have influenced your success in past roles, particularly within sales engineering.

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How do you stay updated on trends and changes in the tech industry?

Talk about your practices for professional development, such as attending industry conferences, participating in webinars, following relevant blogs, and networking with peers. Mention specific resources you find most impactful to demonstrate your dedication.

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What is your experience with CRMs and sales technology?

Elaborate on your familiarity with various CRMs and sales technologies, detailing your experiences integrating them into sales processes. Include specific examples and how they have elevated your past roles in sales engineering.

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How would you handle a challenging demo with a complex client requirement?

Explain your approach, which may include thorough preparation, understanding client needs and concerns, and customizing demos to comply with specific requirements. Share a relevant experience if possible to lend credibility to your response.

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Can you provide an example of when you significantly helped a customer achieve their goals?

Share a detailed story where you identified customer needs, engaged with them effectively, and provided a solution that led to substantial results. Quantifying the impact of your actions will make your answer more compelling.

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Why do you want to work as a Senior Sales Engineer at Gong?

Connect your career aspirations with Gong's mission or values. Reflect on your passion for technology and customer interaction, and frame it in a way that showcases how you see yourself thriving in this role while contributing to the company's success.

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Gong, headquartered in San Francisco, California, and established in 2015, is a revenue intelligence software company designed for sales teams. Their solution uses artificial intelligence to analyze spoken conversations and improve listening, pitc...

9 jobs
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DATE POSTED
March 7, 2025

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