EMEA Senior Sales Engineer

As an EMEA Senior Sales Engineer at Gong, your main responsibilities entail serving as a technical advisor for prospects and customers, collaborating closely with Sales and Customer Success teams. You will be tasked with understanding the entire Gong platform, executing solution-based demos for complex use cases, and assisting clients with business assessments and RFPs. Your expertise will also be essential in creating content that demonstrates how to leverage Gong for various use cases, ultimately ensuring customer satisfaction and value from the technology.

To qualify for the EMEA Senior Sales Engineer role at Gong, candidates should have over six years of experience in customer-facing roles, ideally in sales engineering or related fields. A background in sales technology, cloud architecture, or data analytics is advantageous. You should be comfortable discussing AI/ML concepts and have a robust understanding of security practices applicable to SaaS systems. Strong communication skills and a passion for serving customers are critical to success in this position.

The EMEA Senior Sales Engineer role at Gong is designed to foster collaboration and creativity while accommodating a hybrid work model. You will spend three days a week in the Dublin office, which promotes team dynamics and brainstorming sessions, and have the flexibility of remote work for the remaining days. This setup allows for an engaging and productive work environment where you can contribute to transformational projects that drive customer success.

As an EMEA Senior Sales Engineer at Gong, you play a pivotal role in bridging customer needs with our software capabilities. By solving complex challenges, helping with POCs, and crafting tailored solutions, you enable customers to fully leverage Gong's platform. Your insights will also help shape our product offerings and marketing strategies, making your contributions essential to the overall success of the company’s mission to enhance revenue generation.

At Gong, we prioritize the growth of our employees, and as an EMEA Senior Sales Engineer, you can expect ongoing training and development opportunities. This includes access to industry-leading workshops, technical training sessions, and resources that keep you updated on the latest trends in sales technology, AI, and customer engagement strategies. We also encourage collaboration across teams, which can enhance your skills while contributing to innovative solutions.

In your response, highlight your background in sales engineering, emphasizing situations where you collaborated with customers to resolve complex technical issues. Discuss how you effectively communicated technical concepts in understanding, and illustrate with specific examples that demonstrate your expertise and ability to foster relationships.

Showcase your ability to simplify technical jargon by picking a topic relevant to Gong's services, such as AI applications in sales. Break down this concept into layman's terms while relating it to a hypothetical customer's needs to show how your communication can bridge the technical gap.

Discuss strategies for addressing customer hesitance, such as identifying their concerns, illustrating the return on investment, and sharing success stories from other clients. Emphasize the importance of listening and empathizing with the customer's position as you build trust.

Provide a specific instance where cross-functional collaboration was crucial. Explain your role, how you facilitated communication between teams, and the outcome of the project. Highlight your teamwork and conflict resolution skills.

Discuss traits such as strong communication skills, technical expertise, empathy, problem-solving capabilities, and the ability to connect with customers. Share how these traits have influenced your success in past roles, particularly within sales engineering.

Talk about your practices for professional development, such as attending industry conferences, participating in webinars, following relevant blogs, and networking with peers. Mention specific resources you find most impactful to demonstrate your dedication.

Elaborate on your familiarity with various CRMs and sales technologies, detailing your experiences integrating them into sales processes. Include specific examples and how they have elevated your past roles in sales engineering.

Explain your approach, which may include thorough preparation, understanding client needs and concerns, and customizing demos to comply with specific requirements. Share a relevant experience if possible to lend credibility to your response.

Share a detailed story where you identified customer needs, engaged with them effectively, and provided a solution that led to substantial results. Quantifying the impact of your actions will make your answer more compelling.

Connect your career aspirations with Gong's mission or values. Reflect on your passion for technology and customer interaction, and frame it in a way that showcases how you see yourself thriving in this role while contributing to the company's success.